Warranty Guide

Generac Power Systems 5 Year (5M) Limited Warranty
for Residential and Commercial Standby Generators
For the period of warranty noted below, and upon the successful start-up and/or on-line activation of the unit, Generac Power Systems, Inc. “Generac”
warrants that its Generator and/or transfer switch system will be free from defects in material and workmanship for the items and period set forth below.
Generac will, at its discretion, repair or replace any part(s) which, upon evaluation, inspection and testing by Generac or an Independent Authorized
Service Dealer, is found to be defective. Any equipment that the purchaser/owner claims to be defective must be evaluated by the nearest Independent
Authorized Service Dealer. Emissions components are excluded from coverage under this extended warranty. Emissions warranty coverage is detailed
in a separate emissions warranty.
Warranty Coverage: Warranty coverage period is for Five (5) years or two-thousand (2,000) hours, whichever occurs first.
Guidelines:
The following will NOT be covered by this warranty:
THIS WARRANTY SUPERSEDES ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED. SPECIFICALLY, GENERAC MAKES NO OTHER
WARRANTIES AS TO THE MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTIES WHICH ARE ALLOWED
BY LAW, SHALL BE LIMITED IN DURATION TO THE TERMS OF THE EXPRESS WARRANTY PROVIDED HEREIN. SOME JURISDICTIONS DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. GENERAC'S
ONLY LIABILITY SHALL BE THE REPAIR OR REPLACEMENT OF PART(S) AS STATED ABOVE. IN NO EVENT SHALL GENERAC BE LIABLE FOR
ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF SUCH DAMAGES ARE A DIRECT RESULT OF GENERAC’S NEGLIGENCE. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS FROM UNDER
APPLICABLE LAW.
FOR AUSTRALIA ONLY: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For Service or other product inquiries in Australia,
please contact Allpower by phone at 1800-333-428 or visit Allpower’s website at www.allpower.com.au.
FOR NEW ZEALAND ONLY: Nothing in this warranty statement excludes, restricts or modifies any condition, warranty right or remedy which pursuant to the
New Zealand Legislation (Commonwealth or State) including the Fair Trading Practices Act of 1986 or the Consumer Guarantees Act 1993 (“CGA”) applies
to this limited warranty and may not be so excluded, restricted or modified. Nothing in this statement is intended to have the effect of contracting out of the
provisions of the CGA, except to the extent permitted by that Act, and these terms are to be modified to the extent necessary to give effect to that intention. If
you acquire goods from Generac Power Systems or any of its authorized resellers and distributors for the purposes of a business, then pursuant to section
43(2) of the CGA, it is agreed that the provisions of the CGA do not apply. For Service or other product inquiries in New Zealand, please contact Allpower by
phone at 09-269-1160 or visit Allpower’s website at www.allpower.com.nz.
GENERAC POWER SYSTEMS, INC. • P.O. BOX 8 • Waukesha, WI, USA 53187
Ph: (888) GENERAC (436-3722) • Fax: [phone]
To locate the nearest Independent Authorized Service Dealer and to download schematics, exploded views and parts lists
visit our website: www.generac.com
Part No. 10000039087 Revision A (06/18)
Warranty Coverage Year(s) 1-2 3 4-5
Parts, Labor and Limited Travel Parts Only
Major Parts Component Only
1
1
Major Component coverage is on engine (short block) and alternator (rotor and stator) parts only in years four and five.
1. Warranty begins upon the successful start-up and/or on-line
activation of the unit.
2. Unit must be registered and proof of purchase available
3. Any and all warranty repairs and/or concerns must be performed
and/or addressed by an Independent Authorized Service Dealer, or
branch thereof. Repairs or diagnostics performed by individuals
other than Independent Authorized Service Dealers not authorized
in writing by Generac will not be covered.
4. This Warranty is transferable between ownership of original install
site.
5. Generac supplied engine coolant heaters (block-heaters), heater
controls and circulating pumps are only covered during the first year
of the warranty provision.
6. Generac may choose to repair, replace or refund a piece of
equipment in its sole discretion.
7. Enclosures are warranted against rust for the first year of ownership
only. Damage caused after receipt of generator is the responsibility
of the owner and is not covered by this warranty. Nicks, scrapes,
dents or scratches to the painted enclosure should be repaired
promptly by the owner.
8. Warranty only applies to permanently wired and mounted units.
9. Damage to any covered components or consequential damages
caused by the use of a non-OEM part will not be covered by the
warranty.
10. Proof of performance of all required maintenance must be available.
11. Travel allowance is limited to 100 miles maximum and three (3)
hours maximum (per occurrence, whichever is less) round trip from
the nearest Independent Authorized Service Dealer. Any additional
travel required will not be covered.
1. Costs of normal maintenance (i.e. tune-ups, associated part(s),
adjustments, loose/leaking clamps, installation and start-up).
2. Damage/failures to the generator and/or transfer switch system
caused by accidents, shipping, handling, or improper storage.
3. Damage/failures caused by operation with improper fuels, speeds,
loads or installations other than what’s recommended or specified
by Generac Power Systems.
4. Damage to the generator and/or transfer switch due to the use of
non-Generac parts and/or equipment, contaminated fuels, oils,
coolants/antifreeze or lack of proper fuels, oil or coolants/antifreeze.
5. Failures due to normal wear and tear, accident, misuse, abuse,
neglect, improper installation, improper sizing, or rodent, reptile,
and/or insect infestation.
6. Rental equipment used while warranty repairs are being performed
and/or any extraordinary equipment used for removal and/or
reinstallation of generator (i.e. cranes, hoists, lifts, et. al.).
7. Planes, ferries, railroad, buses, helicopters, snowmobiles, snow-
cats, off-road vehicles or any other mode of transport deemed not
standard by Generac.
8. Products that are modified or altered in a manner not authorized by
Generac in writing.
9. Starting batteries, fuses, light bulbs, engine fluids and any related
labor.
10. Steel enclosures that rust as a result of improper installation,
location in a harsh or salt water environment, or are scratched
where the integrity of applied paint is compromised.
11. Units sold, rated or used for "Prime Power", "Trailer Mounted" or
"Rental Unit" applications as defined by Generac. Contact an
Independent Authorized Service Dealer for definitions.
12. Shipping costs associated with expedited shipping.
13. Additional costs for overtime, holiday or emergency labor costs for
repairs outside of normal business hours.
14. Any incidental, consequential or indirect damages caused by
defects in materials or workmanship, or any delay in repair or
replacement of the defective part(s).
15. Failures caused by any act of God or external cause including
without limitation, fire, theft, freezing, war, lightning, earthquake,
windstorm, hail, water, tornado, hurricane, or any other matters
which are reasonably beyond the manufacturer’s control.