Installing and Using Your Broadband Wireless Modem 3G Modem Model AN User’s Guide
IPWIRELESS, INC.
IPWireless, Inc. http://www.ipwireless.com/ All Modems and Materials are Property of IPWireless Inc.
Information in this document is subject to change without notice. © 2000-2001 IPWireless, Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of IPWireless Inc., is strictly forbidden. Trademarks used in this text: the IPWireless logo, icon, and Broadband Wireless Modem are trademarks of IPWireless, Inc; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Safety Instructions Before using your new modem, please follow and adhere to all warnings, safety, and operating instructions on the modem and in this guide. The safety guidelines in this chapter will help protect your modem from potential damage and ensure your personal safety. Make sure to save this guide−it contains important operating instructions and Beta Trial Contact Information. RF Safety Information To comply with FCC radio frequency exposure guidelines set forth in 47CFR1.1307 and 1.
1. This device may not cause harmful interference When Using Your Modem The following guidelines should be observed when using the modem: 4 Air vents are included on the back, top, and bottom of your modem for the purpose of providing air ventilation. Make sure these air vents are clear of any obstructions.
4 Do not allow objects to fall on, or liquids to spill on the modem. 4 Connect the AC adapter only to designated power sources as marked on the product. 4 To reduce the risk of damage, remove the electrical cord from the outlet by pulling the AC adapter rather than the cord. 4 Make sure the electric cord is located so that it will not be subjected to damage. 4 To reduce the risk of electric shock, unplug the AC adapter from the power source before attempting to clean the modem.
Table of Contents S a f e t y I n s t r u c t i o n s .......................................................... v When Using Your Modem..................................................... v C h a p t e r 1 . G e t t i n g S t a r t e d ............................................. 1 Introduction ....................................................................... Required Equipment ............................................................ Package Contents ...........................................
A p p e n d i x B . T e c h n i c a l S p e c i f i c a t i o n s ........................
Chapter 1 Getting Started Congratulations on the being a part of the IPW Broadband Wireless Modem Trial. Your modem is designed to give you the highest performance combined with real ease of use; it’s easy to set up and easy to use. Your feedback during this test is invaluable. IPW will set standards of documentation and follow-up for you to follow during this important Engineering Trial.
4 IBM-compatible computer with the following configuration: § Operating System: Windows 98 or Windows 2000 § CD-ROM drive § USB connector § Internet browser software (included on the installation CD) 4 Registration software (included on the installation CD) 4 Phillips Head screwdriver 4 120V AC power outlet Package Contents In addition to this Quick Guide, the following items are included in the package with your modem: 4 Computer Interface Cable A USB computer interface cable is included with you
Key Areas on Your Modem The figure below identifies key areas on the Broadband Wireless Modem. Please review the information before you begin the installation. Stat us Window - SIGNAL (4 amber LEDs): Indicates quali ty of received signal. Front View Int egrat ed Ant enna SIGNAL POW ER - POW ER (1 red LED): Power indicat or. Pow er is on w hen lit. ONLINE TRANSMIT RECEIV E - ONLINE (1 gr een LED): Connect ion status i ndicator. M odem is in connected mode when lit .
Installation Overview The figure below shows an example of the installation when installing the modem in either the desktop arrangement or mounted on a wall or other type of supporting structure.
Chapter 2 Installation and Registration This chapter explains how to install and use your modem. You’ll find instructions that explain how to: 4 Connect the AC/DC power adapter. 4 Place the modem in an area that provides the best radio signal. 4 Connect the computer interface cable. 4 Install the modem in either the desktop or wall arrangement using the provided cradle and mounting hardware. 4 Install the contents of the CD on your computer.
Interface Panel Connect or for AC/DC Power Adapter Connect or for USB Computer In terf ace Cable Back Vie w of M odem Note : When connecting your modem to a power source in the next step, you may want to consider using a power surge protector. A power surge protector is designed to protect electronic devices from electrical surges that may damage your computer or modem. If you don’t have a power surge protector, contact your local computer or electronics retailer for further details. 2.
St a t u s W in d ow Indicates strongest signal. SIGN AL Indicates strong signal. POWER ONLINE TRANSMIT RECEIVE The number of illuminated indicator lights indicate signal strength. To Install the Computer Interface Cable 1. Connect the 20-pin connector on the interface cable in the USB connector on the back of the modem. See the figure on page 6 for location of the connector. 2. Connect the other end of the interface cable in the USB port on your computer.
Front View Back View Cradle 2. b. Check that there is enough space (six inches minimum) around the modem for proper air ventilation. Objects should not obstruct the air vents on the back and top of the modem. c. Continue with the instructions in the paragraph “CD Installation”. Complete the following steps to install the cradle and modem. a. Mount the cradle on a wall or other type of supporting structure using hardware that is appropriate for the mounting surface.
Back Vi ew Clip CD Installation Before you can begin using your modem, you’ll first need to install the contents of the CD. The CD includes the items listed below. 4 IPWireless PC Software 4 Adobe Acrobat Reader 4 Internet Explorer 4 Netscape Navigator The IPWireless PC Software is used with your modem to access the Internet. The installation process allows you to choose which software items will install on your computer.
4 IPWireless Software o Connect To The Internet o IPWireless Driver Installation Help o IPWireless Help System o IPWireless Home Web page o IPWireless Registration Web page o Quick Installation Guide At the end of the installation process, the newly installed IPWireless PC Software can be invoked in order to perform user registration.
If your computer does not have Internet browser software installed, make sure to include either Internet Explorer or Netscape Navigator in the installation, otherwise you may use your existing browser Beta Trial – 3G Modem User’s Guide 11
The use of the IPWireless 3G Modem is subject to agreeing to the Licence Agreement, which can be viewed in the display window. The installation of the IPWireless PC Software will only proceed if you accept the License Agreement. 12 Chapter 2.
Unless you indicate a different drive, files are installed in the following location on your hard drive : C:\Program Files\IPWireless Inc.\IPWireless PC Software The files that will be installed are based upon the setup type that you select. The default setup type is Typical. This will install all the necessary software required for you to use the IPWireless 3G Modem. The IPWireless PC Software and other items you selected will install on your computer in the selected program folder.
The options that have been selected during installation will be displayed before any files are copied from the installation CD. To confirm the information press Next. All the options for installing have now been made and the InstallShield will copy the necessary files to your computer 14 Chapter 2.
The software has now been copied to your PC. The installation will now proceed with the modem detection, configuration and user registration.
If the installation fails to detect an IPWireless 3G Modem installed, it will present the following screen and will ask for a modem entry to be created. Without the modem entry your PC will not be able to communicate with the IPWireless 3G Modem. The method of creating the modem entry is dependant upon the type of cable you use to connect your PC to the IPWireless 3G Modem.
At the end of the CD installation, the InstallShield software will ask if you wish to connect to IPWireless, this will use the newly installed PC Software application which will start and the Network screen will be displayed which shows the default access user name and password settings used for the registration process on the IPWireless web site.
The application will automatically attempt to make a connection, your Internet browser will automatically start and display the New Customer Registration web page on the IPWireless Registration web site. The registration instructions in described in the following section. If a connection cannot be made, the IPWireless PC Software will timeout and display a message indicating the connection attempt has failed. In this case, you will have the option of trying to connect again.
IPWireless Registration To register with IPWireless you will need to create a new account. The IPWireless PC Software will detect that no account exist on the PC and will connect to the IPWireless Registration web page To create a new account, click Register Now and proceed to the contact detail registration page.
When you have finished entering your personal details, click Continue to display the Registration: Select Username & Password web page 20 Chapter 2.
The required service level must also be selected. The trial only supports the bronze service. Select a service plan and then provide a user name and password for your new account. When you finish, click Continue to display the Payment Details web page.
Trial users do not need to enter any information on the Payment Details page. Pressing Continue will take you to the Registration : Confirm Details web page. 22 Chapter 2.
Verify the information provided earlier is correct. When you finish, click Continue to display the Registration Success web page.
The registration process is now complete. Either print the web page showing your user name and password or record the information for later use. Close your browser software and return to the CD installation. Click Finish to exit the installation program. 24 Chapter 2.
To Remove the Installed software 3. Insert the CD in the CD-ROM drive on your computer. The Windows operating system should automatically detect the CD and start the installation program. If the installation program does not automatically start, use Windows Explorer to view the contents of the CD and then doubleclick the “Setup.exe” program to begin the installation. 4. Follow the on-screen prompts to remove the CD. Select the Remove option and then press Next>.
Chapter 3 Using the IPWireless PC Software The IPWireless PC Software is used in conjunction with your modem to access and connect to the IPWireless network, the Internet. The connection process is somewhat similar to using a phone line modem. Beyond this similarity, your new modem is faster when handling data transmissions to and from the Internet. The icon labeled “Connect to the Internet” on your desktop is used to start the IPWireless PC Software.
The software provides three tabs labeled Network, Devices, and Tools that display associated screens when clicked. The Network screen shown in the previous figure includes three main group boxes labeled Network, Signal, and Tools and a button labeled Connect. The following paragraphs provide a description for each of these items. Network : The Network group box shows the information you provided during the registration process.
Select device : If your computer is installed with either an external phone line modem or an onboard modem card, you can use the “Select device” list box to choose which modem you want to connect to the Internet with. Clicking the tab labeled Tools displays the screen shown in the following example. Check WWW for software upgrade : Click this button to go to the IPWireless web site and download software upgrades for the IPWireless PC Software.
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Appendix A Tips and Troubleshooting This chapter includes information on the care and cleaning of your modem and troubleshooting. Care and Cleaning 4 Do not block the modem’s vents. 4 Do not let liquid get on or into the modem. 4 If the modem will not be used for a long period of time (a day or more), make sure to turn it off. To clean the case of the modem: 4 Remove power from your modem. 4 Disconnect the modem’s power plug from the back of the modem. (Pull the plug, not the cord.
Solutions to common problems related to your modem are as follows: 4 The 3G Modem power indicator lights do not come on. Plug the modem into another outlet to check the power. Check that the AC/DC power adapter is securely connected to the modem. If the modem indicator lights are still not working, your modem may have been damaged. Contact IPWireless Technical Support for assistance. 4 Power indicator is on but signal strength indicators are not lit.
4 3G Modem Power indicator is on but no signal strength indicators are illuminated Following power up, allow about 30 seconds for the 3G Modem to communicate with a local base station, at which point there should be some indication of signal strength.
Check that the USB interface to the 3G Modem is functional by performing the following steps, otherwise contact IPWireless Technical Support for assistance. Click the PC Start Button and choose “Settings/Control Panel”. Double click the “System” icon and select the “Device Manager” option. Double-click the USB Root Hub entry in the list and then click on the “Power” tab. A list of the USB devices connected to the PC should now be displayed, together with the current consumption of the device.
If the status bar instead still reports “Modem not responding”, terminate the PCDialler application, remove the USB cable and then delete the modem entry from the list of modems. If possible, remove any other unrelated modem entries in the list. Plug the USB cable back in, and the PC Plug & Play functionality should then operate to allow you to recreate the modem entry. Again, power cycle the 3G Modem and restart the PCDialler application.
Check the status bar, at the bottom of the PCDialler main screen. Allow 30 seconds, and you should see a status line of the form “Modem version: +CGMR Vx.x.x”. If the status bar instead still reports “Modem not responding”, terminate the PCDialler application, remove the PC serial cable and then delete the modem entry from the list of modems. If possible, remove any other unrelated modem entries in the list. Plug the serial cable back in, and then manually install the IPWireless modem file (.inf file).
- If you see the error message, “ISP Access denied because access username and/or password is invalid”, then you are attempting to gain access to your ISP provider with an invalid ID. These parameters are held as a “phonebook entry”. In order to view and modify these parameters, start up your browser and click on “Tools/Internet Options/Connections” (for Internet Explorer) to view the phonebook entries, and highlight the ‘ipwireless’ entry.
Netscape Navigator has similar settings for the control of cookies. Refer to the Help system on the browser for details. 4 Check WWW for Software Upgrade” fails to download the upgrade file The IPWireless system allows the 3G Modem and the PCDialler to have its application software upgraded with the minimum of user interaction. The purpose of the upgrade is typically to supply additional functionality and to provide bug fixes.
4 Unable to save downloaded upgrade file to disk The file that is downloaded from the IPWireless server when the “check WWW for Software Upgrade” button is pressed, is a compressed, selfextracting WinZip TM file. This .exe file is written to the “Upgrade” directory under the IPWireless PC Software directory. If, for any reason, you do not have write access to the Upgrade directory, then the PCDialler application will be unable to save the file. Use Windows Explorer to highlight the :\Program Files\IP
The download can take a considerable time to complete (up to 45 minutes if the serial cable is used, and about half an hour for the USB cable). The software image is downloaded to the 3G Modem as a sequence of software “records”, and each record must be saved in the 3G Modem non-volatile memory before the next record is transferred. If the procedure aborts before the transfer to the 3G Modem is complete, this may be due to a temporary source of electrical interference that may have disrupted the 3G Modem.
Appendix B Technical Specifications Physical Height (antenna down) . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 mm (5.91 inches) Width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 mm (5.122 inches) Depth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 mm (1.182 inches) Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250 grams (8.
Environmental Temperature: Normal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . +15°C to +35°C (59°F to 95°F) Extreme (short periods) . . . . . . -10°C to +55°C (14°F to 131°F) Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . -20°C to +65°C (-4°F to 149°F) Relative humidity: Operating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25% to 75% Extreme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
42 Appendix B.
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