User's Manual

PDFMAILER.COM Print and send PDF files as Emails with any application, ad-sponsored and free of charge www.pdfmailer.com
IPWireles s Br oadba nd Modem User Guide
29
REGISTRATION FAILS BECAUSE THE PC DOES NOT ACCEPT “COOKIES”
When you register with the ISP, you provide a username and password that the
IPWireless network uses to identify you when you connect. For your convenience, these
attributes are stored within the PC so that you do not need to enter them manually. The
registration server sends a small file, called a cookie, to your PC. The cookie contains
the username and password information. In order for the registration process to
complete successfully, you must configure your browser application to accept cookies.
Once registration has completed, you may disable receipt of cookies, if desired. See the
FAQs in Appendix C for instructions on how to set cookie preferences on your browser.
THE BROWSER DID NOT GO DIRECTLY TO THE REGISTRATION SCREEN
Manually type the registration web page URL (check the IPWireless 3G Modem
packaging or contact your Service Provider for this information) in the browser address
window and then press enter on your keyboard. If you get an error message similar to
the “page cannot be displayed”, there might be maintenance occurring on the web site.
Call your Service Provider for Technical Support or try again later.
THE CONNECT AND DISCONNECT BUTTONS ARE NOT HIGHLIGHTED ON THE STATUS
MONITOR SCREEN BUT A RADIO SIGNAL IS PRESENT
On rare occasions, the “IPWireless 3G Modem Status Monitor” will lose contact with the
IPWireless 3G Modem. The “IPWireless 3G Modem Status Monitor” should be shut
down and restarted to clear the problem. If the problem persists the computer COM port
that the IPWireless PC Software and the IPWireless 3G Modem are using may have
become “locked up” and cannot be freed until the computer is shutdown (powered off)
and restarted.
If there is still a problem after shutting down and restarting you computer, call your
Service Provider for Technical Support.
ERROR MESSAGE “INVALID PASSWORD”
1. This error message means that the network no longer recognizes your username
and/or password.
2. Check that your username and password were entered correctly.
3. The ISP’s server does not allow more than one simultaneous connection to the
network with the same username and password. Do not share your username
and password with other IPWireless Broadband Modem users.
4. If you cannot correct the problem, call your Service Provider for Technical
Support.
ERROR MESSAGE “NO ANSWER”
On rare occasions, the server will not receive the message advising it that the previous
session has ended. There is a timeout of a few minutes before the server will accept a
subsequent connection. If you recently had a successful connection, wait a few minutes
before trying again.