User's Manual

P1D Wireless Broadband Modem User Manual
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You may be accessing a slow web site. A web site can cause a traffic jam on the Internet's
backbone because many people converge on it at once or that site's server does not have the
capacity to handle its traffic. In these cases, it does not matter what speed your modem can
achieve. Tip: Surf these sites when Internet traffic is low. Heaviest traffic is usually on
weekends and evenings. You can also configure your browser so it won't display graphics,
animations, sound, video or other multimedia content.
If you do not think that any of the above conditions are causing the problem, call your Service
Provider for Technical Support.
8. Connected Modem before installing the Connection
Software
If you connect your P1D Wireless Broadband modem to your PC via USB before installing the
USB driver software contained on the PC Software installation CD your modem drivers are
likely to be missing preventing you from making a connect via your 3G modem.
To correct this it is necessary for the modem to be uninstalled from the system and the proper
documented procedure be followed carefully to insure your 3G modem is correctly re-installed.
The Wireless Broadband Modem MUST remain connected to you PC during the following
removal process.
 Open “Device Manager” by clicking the right mouse button (left button if configured for a
left handed user) on the “My Computer” icon and select “Properties”.
− Windows 98/ME users should select the “Device Manger” Tab located at the top of
the “System Properties” Dialog window.
− Windows 2000/XP users should select the “Hardware” Tab and select the “Device
Manager”.
 Locate the Wireless Broadband Modem on the list and “Uninstall/Remove” the device.
Ensure the Wireless Broadband Modem has been removed from Device Manager.
 Unplug the PC to Modem interface cable from your PC the Wireless Broadband Modem
from your PC.
 Under “Control Panel” open “Modem Options” if the Wireless Broadband Modem is
shown as installed remove/uninstall all references to your Wireless Broadband Modem.
Removal is now complete and you MUST restart your computer before attempting to re-install
the P1D Modem.
9. Driver Installation fails due to “digital signature not
found”
Windows 2000 and Windows XP may be configured to “Block” or “Warn” you when an attempt
is made to install a device driver that does not contain a valid digital signature. If configured to
“Block” the installation operation will fail, if set to “Warn” you will be given the option to
continue the installation by selecting “Yes” on the warning dialog window.
P1D Wireless Broadband Modem User Manual
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To avoid problems during the installation it is advisable to configure your system to ignore
Digital Signatures during the installation of Wireless Broadband Modem software and device
drivers. You can revert to your original configuration once the drivers are installed. To change
your systems Digital Signature configurations follow these simple steps. Right click “My
Computer” and select “Properties”, under the “Hardware” tab within the “Device Manager”
section select “Driver Signing”. Within the “File Signature Verification” section you will notice
the options “Ignore/Warn/Block” select “Ignore” and “Apply” change. Repeat the installation
procedure as before.
10. Registration fails because the PC does not accept
“Cookies”
When you register with the ISP, you provide a username and password that the wireless
network uses to identify you when you connect. For your convenience, these attributes are
stored within the PC so that you do not need to enter them manually. The registration server
sends a small file, called a cookie, to your PC. The cookie contains the username and
password information. In order for the registration process to complete successfully, you must
configure your browser application to accept cookies. Once registration has completed, you
may disable receipt of cookies, if desired, however you should not delete them. See the FAQs
in Appendix C for instructions on how to set cookie preferences on your browser.
11. The Browser did not go directly to the registration
screen
Manually type the registration web page URL (check the Modem packaging or contact your
Service Provider for this information) in the browser address window and then press enter on
your keyboard. If you get an error message similar to the “page cannot be displayed”, there
might be maintenance occurring on the web site. Call your Service Provider for Technical
Support or try again later.
12. The Connect / Disconnect button is not highlighted on
the Status Monitor screen but a radio signal is present
On rare occasions, the “Wireless Broadband Modem Status Monitor” will lose contact with the
Modem. The “Wireless Broadband Modem Status Monitor” should be shut down and restarted
to clear the problem. If the problem persists the computer COM port that the Connection
Software and the Wireless Broadband Modem are using may have become “locked up” and
cannot be freed until the computer is shutdown (powered off) and restarted.
If there is still a problem after shutting down and restarting you computer, call your Service
Provider for Technical Support.
13. Error Message “Invalid Password”
a) This error message means that the network no longer recognizes your username
and/or password.
b) Check that your username and password were entered correctly.