User's Guide

W i r el e s s B r o a d b a n d M o d e m Us e r G ui d e 2 5
Appendix A – Troubleshooting Tips
Troubleshooting Tips
Please review these troubleshooting tips if you experience trouble with
software installation, user registration, finding a radio signal, or connecting to
the Internet. You may achieve a faster resolution to your trouble if you first
consult and follow the tips before calling your Service Provider for Technical
Support.
Warning: Do not attempt to repair the Wireless Broadband Modem yourself.
Any damage you may cause to the Wireless Broadband Modem may create
an unsafe condition.
If your trouble is not listed in this section, call your Service Provider for
Technical Support. The technical support representative will ask for your
name, your location, your phone number, the serial number located on the
back of the Wireless Broadband Modem, and any error messages that may
have displayed. You may need to provide your username and password if the
problem is related to your service or your account rather than the Wireless
Broadband Modem and its associated software.
Remember, your PC operating system must be compatible with the
supported operating systems: Windows 98 (Second Edition), Windows
ME, Windows 2000 and Windows XP.
T
HE C OMPUTER C LIENT S OFTWARE N O LONGER
O PERATES C ORRECTLY
Check that the third party software, listed in Appendix I, is installed and if not
then install. Contact your Service Provider for Technical Support as needed.
T HE W IRELESS B ROADBAND M ODEM DISCONNECTS
UNEXPECTEDLY
Check for loose connections on both ends of the computer interface cable and
the power cable. If all connections are secure, you may have had a bad
connection. Try connecting to the Internet again. If your subsequent
connection attempts fail, call your Service Provider for Technical Support.