User's Guide

W i r el e s s B r o a d b a n d M o d e m Us e r G ui d e 2 8
R EGISTRATION FAILS BECAUSE THE PC DOES NOT
ACCEPT “C OOKIES ”
When you register with the ISP, you provide a username and password that
the wireless network uses to identify you when you connect. For your
convenience, these attributes are stored within the PC so that you do not
need to enter them manually. The registration server sends a small file,
called a cookie, to your PC. The cookie contains the username and password
information. In order for the registration process to complete successfully,
you must configure your browser application to accept cookies. Once
registration has completed, you may disable receipt of cookies, if desired. See
the FAQs in Appendix C for instructions on how to set cookie preferences on
your browser.
T HE B ROWSER DID NOT GO DIRECTLY TO THE
REGISTRATION SCREEN
Manually type the registration web page URL (check the Wireless Broadband
Modem packaging or contact your Service Provider for this information) in the
browser address window and then press enter on your keyboard. If you get an
error message similar to the
“page cannot be displayed”, there might be
maintenance occurring on the web site. Call your Service Provider for
Technical Support or try again later.
T HE C ONNECT / D ISCONNECT BUTTON IS NOT
HIGHLIGHTED ON THE S TATUS M ONITOR SCREEN BUT
A RADIO SIGNAL IS PRESENT
On rare occasions, the “Wireless Broadband Modem Status Monitor” will lose
contact with the Wireless Broadband Modem. The “Wireless Broadband
Modem Status Monitor” should be shut down and restarted to clear the
problem. If the problem persists the computer COM port that the computer
Client Software and the Wireless Broadband Modem are using may have
become “locked up” and cannot be freed until the computer is shutdown
(powered off) and restarted.
If there is still a problem after shutting down and restarting you computer, call your
Service Provider for Technical Support.