User's Guide

W i r el e s s B r o a d b a n d M o d e m Us e r G ui d e 2 9
E RROR M ESSAGE “I NVALID P ASSWORD ”
1. This error message means that the network no longer recognizes
your username and/or password.
2. Check that your username and password were entered correctly.
3. The ISP’s server does not allow more than one simultaneous
connection to the network with the same username and password.
Do not share your username and password with other Wireless
Broadband Modem users.
4. If you cannot correct the problem, call your Service Provider for
Technical Support.
E RROR M ESSAGE “N O A NSWER ”
On rare occasions, the server will not receive the message advising it that the
previous session has ended. There is a timeout of a few minutes before the
server will accept a subsequent connection. If you recently had a successful
connection, wait a few minutes before trying again.
W IRELESS B ROADBAND M ODEM N OT R ESPONDING
1. Check that the computer interface cable is securely connected to
the PC and modem.
2. Check that the modem power button is on.
3. If the Wireless Broadband Modem still does not respond, try
restarting the PC and then restart the computer Client Software
application. Occasionally, the PC COM port that the computer
Client Software and the Wireless Broadband Modem are using can
become “locked up” and cannot be freed until the PC is restarted.
4. If the status bar still reports “Wireless Broadband Modem not
Responding”, contact your Service Provider for Technical Support
for assistance.