User's Guide

W i r el e s s B r o a d b a n d M o d e m Us e r G ui d e 4 6
Error Message Cause Recovery Action
Service provider
not supported
This is normally seen
when attempting to
establish an internet
session and gain access
to your ISP with an invalid
ISP phone number.
The ISP parameters are held
in a phonebook. To verify
that these values are correct,
start up your internet browser
(for Internet Explorer) and
click on “Tools/Internet
Options/Connections”. You
should see an entry called
“ipwireless”.
To view the phonebook entry
highlight the ‘ipwireless’
entry.
Then click on the Settings
button to view the ISP
username and password.
Also click on the “Properties”
button and examine the
phone number. This must be
set to *99#.
Service provider
not available –
please try again
later
This indicates a temporary
problem accessing your
ISP
Session establishment
should be attempted at a
later time
Disconnected by
network operator
The network operator has
disconnected your internet
session.
Session establishment
should be re-attempted.