User's Guide

W i r el e s s B r o a d b a n d M o d e m Us e r G ui d e 4 8
Error Message Cause Recovery Action
Disconnected by
service provider
This can occur for two
reasons:
1) This is normally seen
when attempting to
establish an internet
session and gain access
to your ISP with an invalid
ID.
2) If this occurs after
successfully establishing
an internet session, then
there is a temporary
network problem.
The recovery actions for the
specific causes are as
follows
1) The ISP parameters are
held in a phonebook on the
computer. To verify that
these phonebook values are
correct, start up your internet
browser (for Internet
Explorer) and click on
“Tools/Internet
Options/Connections”.
You should see an entry
called “ipwireless”. To view
the phonebook entry
highlight the ‘ipwireless’ entry
and then click on the
Settings button to view the
ISP username and password
and modify if necessary.
Also click on the “Properties”
button and examine the
phone number. This must be
set to *99#
2) Session establishment
should be attempted at a
later time.
If the problem persists
contact your service
provider’s technical support
for assistance.