User's Guide

W i r el e s s B r o a d b a n d M o d e m Us e r G ui d e 5 0
Error Message Cause Recovery Action
SIM failure –
please contact
service provider
This only affects modems
that have a SIM card
present.
The modem is having
problems accessing the
SIM card.
Perform the following steps:
a) Carefully remove the SIM
card from the modem
b) Clean the SIM card’s gold
contacts with a soft cloth
c) Re-insert the SIM card into
the modem ensuring that the
SIM card holder is securely
fastened
d) Power cycle the modem
using the front panel button
e) Establish a session in the
normal manner
If the problem persists
contact your service
provider’s technical support
for assistance.
Battery level too
low
There is insufficient
charge left in the internal
battery.
Connect the DC power jack,
wait a few seconds and then
establish a session in the
normal manner.
Modem cable
disconnected
There is a problem with
the connection between
the PC and the modem.
Check the cable and
connectors between the PC
and the modem. Establish a
session in the normal
manner