User's Manual

Wireless Broadband Modem User Guide
22
When you register with the ISP, you provide a username and password that the wireless network
uses to identify you when you connect. For your convenience, these attributes are stored within
the PC so that you do not need to enter them manually. The registration server sends a small file,
called a cookie, to your PC. The cookie contains the username and password information. In
order for the registration process to complete successfully, you must configure your browser
application to accept cookies. Once registration has completed, you may disable receipt of
cookies, if desired. See the FAQs in Appendix C for instructions on how to set cookie preferences
on your browser.
THE BROWSER DID NOT GO DIRECTLY TO THE REGISTRATION
SCREEN
Manually type the registration web page URL (check the Wireless Broadband Modem packaging
or contact your Service Provider for this information) in the browser address window and then
press enter on your keyboard. If you get an error message similar to the “page cannot be
displayed”, there might be maintenance occurring on the web site. Call your Service Provider for
Technical Support or try again later.
THE CONNECT / DISCONNECT BUTTON IS NOT HIGHLIGHTED ON
THE
STATUS MONITOR SCREEN BUT A RADIO SIGNAL IS PRESENT
On rare occasions, the “Wireless Broadband Modem Status Monitor” will lose contact with the
Wireless Broadband Modem. The “Wireless Broadband Modem Status Monitor” should be shut
down and restarted to clear the problem. If the problem persists the computer COM port that the
computer Client Software and the Wireless Broadband Modem are using may have become
“locked up” and cannot be freed until the computer is shutdown (powered off) and restarted.
If there is still a problem after shutting down and restarting you computer, call your Service
Provider for Technical Support.
ERROR MESSAGE “INVALID PASSWORD”
1. This error message means that the network no longer recognizes your username and/or
password.
2. Check that your username and password were entered correctly.
3. The ISP’s server does not allow more than one simultaneous connection to the network
with the same username and password. Do not share your username and password
with other Wireless Broadband Modem users.
4. If you cannot correct the problem, call your Service Provider for Technical Support.
ERROR MESSAGE “NO ANSWER”
On rare occasions, the server will not receive the message advising it that the previous session
has ended. There is a timeout of a few minutes before the server will accept a subsequent
connection. If you recently had a successful connection, wait a few minutes before trying again.