User's Manual

Revision 7/7/05 64
x A low signal can cause this. Try moving within the Wi-Fi hot spot to improve your signal and try connecting
again.
x This can happen when your computer fails to successfully obtain an IP address. Try performing a release and
renew by selecting the following from VZAccess Manager's main screen: "Session", "Statistics", "Wi-Fi" tab.
The "Address type" should show "Assigned by DHCP". If it shows "Automatic Private Address" you have not
been assigned an IP address from the Wi-Fi network. Select "Release", then "Renew".
x Try selecting "Disconnect" and then connect again.
I can receive e-mail but cannot send e-mail using my e-mail program.
Some Internet Service Providers require that you be connected through them to access their mail server to send
e-mail. See section on E-mail Options.
I connected OK, everything was working, then everything stopped working.
x A low signal can cause this. Try moving within the Wi-Fi hot spot to improve your signal and try connecting
again.
x If necessary, try disconnecting and reconnecting.
My connection was lost.
A low signal can cause this. Try moving within the Wi-Fi hot spot to improve your signal and try connecting
again.
I can't get VZAccess Manager to work with my private Wi-Fi Network.
x First verify that the client that came with the Wi-Fi device works with your private network. If it doesn't,
contact your Wi-Fi device provider and or the device provider of your network equipment.
x In the section on Wi-Fi specific settings there are options to manually add a Wi-Fi network if it does not
broadcast its Network ID (SSID) which would prevent it from appearing in VZAccess Manager. There is also
an option to enter / edit your WEP (Wireless Equivalent Privacy) password if your network requires one. If it
was incorrectly entered, it could prevent you from connecting.
x The issue may be related to using WEP security and your specific Wi-Fi adapter. You may want to temporarily
test your network without WEP to determine if this is the case. If it works without WEP and fails using WEP,
please e-mail Verizon Wireless Tech support with your computer and Wi-Fi device info by doing the following:
From VZAccess Manager's main screen select "Session", "Statistics", "My Computer" then "E-mail Technical
Support". Please also include in the body of the e-mail your computer brand, model and any Wi-Fi device
information you have - built in device or PC Card, brand and model. We will pass this information on to Smith
Micro for consideration in a future version. Use the client that came with your device if you have this
issue. Also please be aware that Verizon Wireless does not support problems associated with Wi-
Fi networks. Customer Care will not be able to assist you.
Wi-Fi Statistics Support Tool
x From VZAccess Manager's main screen select "Session", "Statistics", then the Wi-Fi tab.