User Manual

72_0103_003

10 December 2002

Troubleshooting

This section is designed to help you determine and fix problems you might encounter while operating

the GoBook II computer. Try the following things in order:



First look through the categories in this section for a solution.



If you don’t find a solution for your situation here, try one of the resources listed below.



If you are having a problem with a computer application ,usetheonline Help that comes with the

application to find a solution.



If you still cannot resolve your problem, contact the help desk at your organization.

ForMoreHelp



Windows Help is already installed on your system. To access this information, select

Windows

Help and Support

from the Start Menu.



Third-party Windows manuals are available from your local bookstore.

Applications

My application locks up, acts strangely, or produces a General Protection Fault (GPF) error



If you’ve tried to resolve the problem and your application still doesn’t respond, you may need to

restart your computer as described below.

To reboot your computer, select Start, Shut Down, Restart. If that does not work, try pressing

CTRL

ALT

DEL

twice.

If the computer does not restart, the keyboard

may be locked up. Perform a hardware reset by

holding down the

Power Button

for at least five seconds and then release the button.

CAUTION

This will result in a loss of all unsaved data.

GoBook II™ Help

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