User's Manual

72_0119_001

28 June 2004

Troubleshooting

This section is designed to help you determine and fix problems you might encounter while operating

the GoBook III computer. Try the following things in order:

First look through the categories in this section for a solution.

If you don’t find a solution for your situation here, try one of the resources listed below.

If you are having a problem with a computer application , use the online Help that comes with the

application to find a solution.

If you still cannot resolve your problem, contact the help desk at your organization.

For More Help

Windows Help is already installed on your system. To access this information, select

Windows

Help and Support

from the Start Menu.

Third-party Windows manuals are available from your local bookstore.

Applications

My application locks up, acts strangely, or produces a General Protection Fault (GPF) error

If you’ve tried to resolve the problem and your application still doesn’t respond, you may need to

restart your computer as described below.

To reboot your computer, select Start, Shut Down, Restart. If that does not work, try pressing

CTRL

ALT

DEL

twice.

If the computer does not restart, the keyboard may be locked up. Perform a hardware reset by

holding down the

Power Button

for at least five seconds and then release the button.

CAUTION

This will result in a loss of all unsaved data.

The data on the hard dis

could be corru

ted. Run SCANDISK.

GoBook III

Help

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