X-C 6250 Pro User’s Manual
X-C 6250 Pro Users Manual Identification X-C 6250 Pro Users Manual October 1999 · Revision 003 Copyright Notice © Copyright 1999 Itronix Corporation. All rights reserved.
Compliance Statements The X-C 6250 Pro computer has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
X-C 6250 Pro Users Manual this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please contact the equipment manufacturer for repair and/or warranty information. Do not attempt repairs of this equipment yourself without obtaining manufacturer authorized parts and documentation.
device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The X-C 6250 Pro computer may be connected to the telephone network using the RJ-11 jack provided.
X-C 6250 Pro Users Manual residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
About This Manual The X-C 6250 Pro Users Manual provides information about using the X-C 6250 Pro computer and some of its peripherals. If youve never used this computer (or any computer) before, the first three sections contain important information to get you started successfully. To help you become a proficient user or just to make your daily tasks easier, try using the tools that reside on your system listed on page viii.
X-C 6250 Pro Users Manual For More Help If you need help, or if you want to learn more about your computer, use the following resources already installed on your system. • If you need help using an application, refer to the applications online Help. Start the application, select Help from the menu bar, and then choose the item you want. • To learn about using Windows 95, a ten-minute tutorial is accessible from the Start Menu by selecting Help, Contents, Tour: Ten Minutes to Using Windows.
Contents About This Manual .............................................................. vii Inside .................................................................................. vii For More Help ....................................................................viii Section 1 Features of the Computer........................ 15 Introduction ....................................................................... 16 Individual Parts ..................................................................
X-C 6250 Pro Users Manual The First Time... ................................................................. 39 Connecting the AC Adapter ................................................... 39 Installing and Charging the Battery ........................................ 40 Turning the Computer On and Off .......................................... 42 Startup Problems? ............................................................... 43 If You Have a Touch Screen...............................................
Section 6 Transferring Files ................................... 63 Introduction ....................................................................... 64 Using Direct Cable Connection ............................................. 65 Direct Cable Connection Requirements ................................... 65 Computers Connected to a Network ....................................... 66 Direct Cable Connection Tips ................................................ 66 Wiring Specifications for Cables ...........
X-C 6250 Pro Users Manual Section 8 Using PC Cards ..................................... 87 Introduction ....................................................................... 88 Inserting and Removing a PC Card ....................................... 88 Transferring Files Using PC Cards ......................................... 89 Using Bootable PC Cards ..................................................... 90 Section 9 Optional Equipment and Accessories ....... 91 Connecting a Printer ................
Section 10 Modems ............................................ 111 Introduction ..................................................................... 112 Which Modem Do I Have? .................................................. 112 Using the Internal Landline Modem .................................... 113 Transferring Files .............................................................. 114 Section 11 Maintenance and Storage ................... 115 Introduction ..............................................
X-C 6250 Pro Users Manual Appendix B Troubleshooting ................................ 135 What to Try First ............................................................... 136 For More Help ................................................................... 136 Common Solutions to Common Problems ............................ 137 Applications ...................................................................... 138 Batteries ...........................................................................
SECTION 1 Features of the Computer ○ ○ ○ ○ ○ ○ ○ ○ ○ Introduction ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 16 Individual Parts 17 Indicator Lights 19 Standard Hardware 20 Optional Hardware 20 Standard Software 21 Optional Software 22 MS-DOS Utilities 22 If You Have a Touch Screen 23 T M W E K N O W T H E R O A D
X-C 6250 Pro Users Manual Introduction The X-C 6250 Pro mobile computer is a ruggedized, weather-sealed computer system built for the demanding environment of the mobile worker. Designed for use by large mobile workforces, this computer is one of the most practical work tools for collecting, managing, and communicating information in the field. The following pages describe the external and internal features of your X-C 6250 Pro computer.
Section 1. Features of the Computer Individual Parts These diagrams and descriptions provide an overview of the computer.
X-C 6250 Pro Users Manual The labeled components are described below. • 9-Pin Serial Port This port can be used for serial communications, bar code input, connection to a printer, or other purposes. • 15-Pin Video Port This port can be used to connect an external monitor (see Section 9 of this manual for more information). • 25-Pin Parallel Port This port can be used to connect optional devices such as a printer.
Section 1. Features of the Computer • Power Port This port is used to connect the external power supply to the computer. • RJ-11 Connector This port is used by the internal modem to communicate over standard voice grade telephone lines. • Speaker Located on the bottom of the computer, the speaker provides sound for the unit. Use the FN+F6 and FN+F7 keys to adjust speaker volume. • USB Port The Universal Serial Bus port is a series Type A USB connector.
X-C 6250 Pro Users Manual Standard Hardware • National Instruments® 266 megahertz (MHz) GXm® processor • 32, 64, 96, or 128 Megabytes (MB) of Random Access Memory (RAM) • 1 MB of internal video RAM • Monochrome, color, or touch screen display that opens to 180 degrees • Internal hard disk • Weather sealed keyboard with 93 percent standard key spacing • Video port with a standard 15-pin D connector • USB port that is a series Type A USB connector • 2 PC card sockets supporting two Type I or II cards, or
Section 1. Features of the Computer • Hand-held laser scanner • External 3.5-inch floppy drive • External CD-ROM drive • Internal modem Standard Software • Microsoft® Windows® 95, 98 and NT National Instrumentss Virtual System Architecture (VSA) Allows XpressGRAPHICS and XpressAUDIO as well as generic 16-bit emulation capabilities (SoundBlaster®16). • Speaker Phone Allows you to dial a number and talk with someone, just like a telephone.
X-C 6250 Pro Users Manual Optional Software • Battery History Tracks all major power and battery events in the system and generates a timeline of power events and usage. • Password Security Prevents unauthorized users from gaining access to information on the computer. MS-DOS Utilities • MODEM Allows you to turn on the internal modem before running an MSDOS® application. • XCPRF Installs the radio modem power management TSR.
Section 1. Features of the Computer If You Have a Touch Screen If you have a touch screen, follow the guidelines below. CAUTION • Always use an approved stylus. • Never use sharp, hard, or abrasive implements on the touch screen such as ball point pens, pencils, or keys. They could damage the screen. • To clean the touch screen panel, apply a household glass cleaner to a soft, clean, dry cloth and wipe the screen. To use the stylus • Slide the stylus out of its holder.
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SECTION 2 Using the Keyboard and Mouse ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Keyboard Basics 26 Restarting the Computer 26 Primary Keys 26 Arrow Keys 29 Numeric Keypad 30 FN Keys 31 Function Keys 32 Other Keys 33 Using the Mouse 34 General Guidelines 35 Changing the Speed of the Mouse 35 T M W E K N O W T H E R O A D
X-C 6250 Pro Users Manual Keyboard Basics The keyboard on the mobile computer looks much like the keyboard of a typewriter and operates in almost the same way. While typewriter keys put characters on paper, the keys on the laptop enter characters in the computer and perform certain functions, depending on the application or program. Typing skills are helpful but are not essential because typing short commands or responses is easy.
Section 2. Using the Keyboard and Mouse Function Keys F1 Esc F2 F3 Embedded Numeric Keypad F4 F5 F6 F7 F8 F9 ! @ # $ % ^ & 1 2 3 4 5 6 7 Q Tab W A Caps Lock S Z ñ Shift R D X Ctrl Fn E T F C 7 * U 4 H V J B F11 8 ( 8 Y G F10 I N ) 0 5 O 6 L ~ Alt / ON - = Delete Backspace { [ } ] ¦ \ OFF " + Enter ' . > .
X-C 6250 Pro Users Manual ALT GR The ALT GR key, a special function key found on the 85key keyboard, when pressed and held, allows you to use characters in the bottom right of a three character key. BACKSPACE The BACKSPACE key, sometimes represented on the keyboard as a left arrow, moves the cursor one position to the left. The character to the left of the cursor is erased.
Section 2. Using the Keyboard and Mouse PRT SC In Windows, pressing the PRT SC (print screen) key copies the current screen or window to the clipboard so you can paste it into documents. Pressing ALT+PRT SC key copies the active window to the clipboard. SHIFT The SHIFT key changes the keys A through Z to the UPPER CASE position. When you press an alphabetic key, the character appears as a capital letter. When you press SHIFT with other keys, the characters on the upper part of the keys appear.
X-C 6250 Pro Users Manual The LEFT ARROW key usually moves the cursor one character position to the left. In Windows, you can use the arrow keys instead of the mouse. Key Description FN+END Pressing FN+END (FN+RIGHT ARROW) activates the End key. The function of the End key is defined by the application being used. FN+HOME Pressing FN+HOME (FN+LEFT ARROW) activates the Home key. The function of the Home key is defined by the application with which you are working.
Section 2. Using the Keyboard and Mouse Below are descriptions of the keys when NUM LK is pressed. Key Description NUM LK (FN+F12) Numeric Lock. Pressing the FN+NUM LK keys places the embedded numeric keypad in the numeric state. Pressing 0 through 9 generates numbers. Pressing FN+NUM LK again returns keys back to their original state. For example, when NUM LOCK is on, the u key generates a 4 when pressed. When NUM LOCK is off, the keys return to their alphabetic setting.
X-C 6250 Pro Users Manual FN+F4 Lighten the display contrast (not available on the 10.4-inch color display) FN+F5 Darken the display contrast (not available on the 10.4-inch color display) FN+F6 Decrease the volume FN+F7 Increase the volume FN+NUM LK (FN+F12) Toggle NUM LOCK on and off (In NUM LOCK mode, the blue keys on the keyboard emulate a numeric keypad.) FN+INSERT Toggle Insert mode on and off FN+END Activate the End key.
Section 2. Using the Keyboard and Mouse Other Keys Key Description DEL Delete. In DOS, the DEL key deletes one character to the left of the cursors position. In Windows, the DEL key deletes highlighted text, selected objects or graphics, and single characters of text located one position to the right of the cursor. FN+INSERT The Insert key is activated by pressing FN+INSERT (FN+SCR LK). The Insert key may vary with the software being used. PAUSE Momentarily pauses or stops the display.
X-C 6250 Pro Users Manual Using the Mouse The mouse (pointer device) and its buttons (controls) are located at the bottom of the keyboard just below the space bar. The mouse, which looks like a gray eraser head, is positioned between the left and right mouse buttons at the bottom of the keyboard. Apply light pressure to the mouse in the direction you want to move the pointer around the screen.
Section 2. Using the Keyboard and Mouse Term Meaning Double-click To click the left, primary mouse button twice in rapid succession. Pointing and double-clicking on an application icon opens or launches the program associated with the icon. Drag To point, click, and press and hold down the left, primary mouse button while you move the mouse. You use drag to move icons from one window or directory to another.
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SECTION 3 Getting Started ○ ○ ○ ○ ○ ○ ○ ○ ○ Introduction ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 38 PRECAUTIONS 38 The First Time...
X-C 6250 Pro Users Manual Introduction This section includes procedures for setting up and using your computer for the first time. PRECAUTIONS Please be aware of the following important information before you begin operating your computer. Data stored on floppy disks may be corrupted if the disks come in close contact with the magnetic components of the computer. Do not lay a floppy disk on top of or under the computer.
Section 3. Getting Started The First Time... Using your computer for the first time involves: • Connecting the AC adapter to the computer • Installing and charging the battery Connecting the AC Adapter To connect the AC adapter 1 Attach the power cord to the AC adapter, and then connect the appropriate end of the cord to an AC wall outlet. 2 Insert the other end of the AC adapter cable into the computers power port on the side of the unit.
X-C 6250 Pro Users Manual Installing and Charging the Battery The Nickel Metal Hydride (NiMH) battery supplied with your computer should be fully charged before you operate the unit on battery power. To increase battery capacity, follow the recommendations about deep cycle discharging later in this manual. To install the battery 1 Lift up the display and locate the battery door in front of the keyboard. 2 Open the battery door by pushing the two latches down and then sliding it away from the unit.
Section 3. Getting Started 3 Align the battery connectors as shown in the diagram below, and then place the battery in the computer. 4 Replace the battery door by sliding it toward the keyboard and latching it into place. The battery starts charging automatically. The computers external power light on the indicator panel blinks while the battery is charging; it stops blinking and remains on when the battery has completed charging.
X-C 6250 Pro Users Manual Turning the Computer On and Off You can operate the computer while the battery is charging. To turn on the computer 1 Press FN+ON (FN+SPACEBAR). Note: If the computer does not power on, restart it by holding down both mouse buttons for at least 10 seconds, and then releasing the buttons. 2 Adjust the display contrast control for a sharp, clear display. • FN+F4 lightens the display • FN+F5 darkens the display Note: If you have a 10.
Section 3. Getting Started Startup Problems? If your computer does not operate, try these solutions. • Connect the AC adapter to charge the battery if it is not charged. • If the AC adapter is connected, make sure the electrical outlet you are using works. • Check to make sure the battery is installed and charged properly. • Check the battery door latches to make sure the door is closed and secured.
X-C 6250 Pro Users Manual To use the stylus • Slide the stylus out of its holder. If you have a shoulder strap, you may have a slot on the strap to hold the stylus. • To replace it, slide it into the appropriate slot point first. If you cannot select objects accurately with the stylus, you may need to recalibrate the touch screen. To calibrate the touch screen 1 From the Start Menu, select Programs, Touch, and then choose Touchscreen Controls. 2 Select the Calibration button.
Section 3. Getting Started Setting or Changing Your Password Setting or changing your password is a way to make sure unauthorized users do not gain access to the information stored on your computer. If your computer is equipped with security software, follow these instructions to set or change your password. To set or change your password 1 Select the Password Security icon in the Mobile Computer Tools folder. 2 Enter your current password.
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SECTION 4 If You Have a Radio Modem ○ ○ ○ ○ ○ ○ ○ ○ ○ Introduction ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 48 Before You Start: Register! 48 ARDIS or RAM 48 Cellular Data or Voice 48 Cellular CDPD 49 What Can I Do with My Radio Modem? 49 Using the Integrated Radio Modem Antenna Positioning 50 Serial Port Settings 51 Radio Indicator Light 51 Enabling the Radio Modem 51 For MS-DOS Users 53 50 Factory Installed Radio Software 53 User Installable Cellular/CDPD Radio Software 54 Add
X-C 6250 Pro Users Manual Introduction If your computer is equipped with a radio modem, you must register it with the appropriate network provider. There are also a few things to remember when using your radio. Before You Start: Register! Before using your radio modem you must sign up for service with a wireless network provider. When you register, you will need to furnish the network provider with your modem ID and the computers serial number. This information is printed on the bottom of the computer.
Section 4. If You Have a Radio Modem Cellular CDPD If you are registering with a Cellular provider for CDPD service, your modems Equipment Identifier (EID) will be printed on a label as shown below. ESN Hex: CE001BC0 ESN Dec: 206-00007104 EID: 00-A0-D5-00-1B-C0 Electronic serial number (Hexadecimal, decimal) Radio ID CAUTION Your modem generates radio frequency (RF) signals. Do not operate the radio modem before you have registered it with a network provider.
Section 4. If You Have a Radio Modem with your communications software for information on using the program with a radio network. Your network provider can answer questions regarding specific network features, host connectivity, registration options, billing, and geographic coverage areas. In some cases, your network provider can also assist you with selecting modem setup options for your communications software.
Section 4. If You Have a Radio Modem Serial Port Settings The mobile computers integrated radio modem is accessed through the COM4 serial port. When installing your communications software, make sure to configure the software to use COM4 with Hardware Flow Control (RTS/CTS) enabled. Radio Indicator Light Indicator lights located below the computer display report current mobile computer activities. The indicator light at the far right shows radio power status and message wake up activity.
X-C 6250 Pro Users Manual Status utility appears as a minimized icon on the Windows desktop. You can also run Radio Status by opening the Radio Tools folder. Doubleclick on the icon to activate Radio Status. Clicking on the Radio Status Power button toggles power to the integrated radio modem.
Section 4. If You Have a Radio Modem TIP If the computers battery becomes low, the system automatically disables the radio and extinguishes the radio indicator light. The system will automatically restore the radio hardware and indicator light after the low battery condition is corrected. For MS-DOS Users If you exit Windows and return to the MS-DOS prompt, use the RADIO command to enable or disable the radio modem.
X-C 6250 Pro Users Manual User Installable Cellular/CDPD Radio Software If you are using the Sierra Wireless SB300 (CDPD/Cellular) radio modem, you will need to install the Sierra Wireless Watcher program. To install Sierra Wireless Watcher software 1 Ensure that Dialup Networking and TCP/IP are installed on your system. Refer to Windows 95 online Help for information about installing these components. 2 Select Run from the Start menu and enter the following: c:\sierra\watcher\setup.
Section 4. If You Have a Radio Modem Additional Documentation If you are developing a custom radio application for the mobile computer, you may need to order additional documentation describing the programming interface to your radio modem. The following is a list of documents available for purchase from Technical Publications, Itronix Corporation, P.O. Box 179, Spokane, WA 99210. Motorola RPM Native Mode Interface R1.1 Itronix Part No.
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SECTION 5 Customizing Settings ○ ○ ○ ○ ○ ○ ○ ○ ○ Introduction ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 58 Using the System Configuration Utility 58 Accessing the SCU 59 Setting the COM3 and COM4 IRQs 60 T M W E K N O W T H E R O A D
X-C 6250 Pro Users Manual Introduction This section shows you how to access the System Configuration Utility (SCU) in order to customize settings for your own personal preference. It also covers viewing and changing IRQ settings. CAUTION Changing settings may cause the mobile computer to operate incorrectly. Change default settings only if you are instructed to do so.
Section 5. Customizing Settings Accessing the SCU To access the System Configuration Utility 1 From the Start Menu, select Shut Down and then choose Restart the computer. 2 Read the text on the screen while the computer is restarting and press CTRL+ALT+S as soon as the following line appears: to enter System Configuration Utility. 3 Follow the instructions at the bottom of the screen to move around in this utility and change the items you want to customize.
X-C 6250 Pro Users Manual Setting the COM3 and COM4 IRQs Some modem software will not work with standard communication (COM) port and Interrupt Request (IRQ) settings. Follow these guidelines for the mobile computer: COM Port IRQ Setting Change to COM3 IRQ 11 IRQ 4 COM4 IRQ 10 IRQ 3 The IRQ must be set the same in Windows 95 (Windows 98 and NT) and in the SCU. Follow the procedures below.
Section 5. Customizing Settings 6 Select Interrupt Request listed under Resource type. 7 Choose the Change Setting button. If a message appears indicating that this resource cannot be changed, select a different configuration type in the Setting based on box and go back to Step 6. 8 In the Value field, use the UP or DOWN ARROW to display valid values. If the desired value does not appear, select a different configuration type in the Setting based on box and go back to Step 6.
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SECTION 6 Transferring Files ○ ○ ○ ○ ○ ○ ○ ○ ○ Introduction ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 64 Using Direct Cable Connection 65 Direct Cable Connection Requirements 65 Computers Connected to a Network 66 Direct Cable Connection Tips 66 Wiring Specifications for Cables 71 Parallel Cables 71 Serial Cables 72 T M W E K N O W T H E R O A D
X-C 6250 Pro Users Manual Introduction You may need to transfer files to the mobile computers hard drive such as copying a new program file to the computer so you can use a new version. There are several different ways you can transfer files to your computer: • Using Direct Cable Connection between computers loaded with Windows 95 (see the instructions in this section). • Using PC cards (see Section 8, Using PC Cards).
Section 6. Transferring Files Using Direct Cable Connection Direct Cable Connection is a Microsoft product that comes with Windows 95. It allows you to establish a connection between two computers loaded with Windows 95 to gain access to the host computers resources. Windows 95 online Help provides detailed instructions about installing and using this software, as well as troubleshooting information for this process.
X-C 6250 Pro Users Manual Computers Connected to a Network If you are using Direct Cable Connection to share resources with a computer on a network, follow these guidelines. • Give your guest computer a unique name to avoid problems connecting to the host computer. 1 From the Start Menu, select Settings, Control Panel, and then choose Network. 2 Select the Identification tab, and then enter the appropriate information. 3 Choose OK, and then restart your computer if you are prompted to do so.
Section 6. Transferring Files Direct Cable Connection is not on the Accessories menu • If Direct Cable Connection is not on your Accessories menu, follow this procedure to add it: 1 From the Start button, select Settings, and then choose Control Panel. 2 Choose Add/Remove Programs, and then select the Window Setup tab. 3 Highlight Communications in the component list, and then choose Details. Make sure that Dial-Up Networking and Direct Cable Connection are checked. 4 Choose OK. Choose OK again.
X-C 6250 Pro Users Manual Where do I get a Direct Parallel Cable? • Direct Parallel Cables are available at computer stores. They are often referred to as one of the following: Parallel Laplink Cable PC File Transfer Cable Direct Cable Connection Cable Direct Parallel Cable Interlink Cable Interlnk/Intersvr Cable For information about obtaining a Direct Parallel Cable, contact your organizations help desk.
Section 6. Transferring Files • Verify that the Host and Guest computers have the same workgroup name. On both computers, from the Start menu, select Settings, Control Panel, and then choose Network. Select the Identification tab, and then verify that the workgroup name is the same for both computers. If not, set the Guest computer to have the same workgroup name as the Host computer. The name is case sensitive. For example, the name WORKGROUP is not the same as Workgroup.
X-C 6250 Pro Users Manual • Make sure that both computers have the Dial-Up Adapter installed. From the Start menu, select Settings, Control Panel, and then choose Add/Remove Programs. Select the Window Setup tab. Highlight Communications in the component list, and then choose Details. Make sure that Dial-Up Networking is checked. If not, check it, and then choose OK. Choose OK again. You may be prompted to insert the Windows 95 CD-ROM or disk(s).
Section 6. Transferring Files Wiring Specifications for Cables You can use a parallel or serial cable to transfer information; however, a parallel connection transfers data at a much higher rate than a serial connection.
X-C 6250 Pro Users Manual Serial Cables To make a Direct Serial Cable, make a cable with either a 9-pin or 25pin female connector on both ends, and wire the cable as follows: 72 9 pin 25 pin 25 pin 9-pin Description pin 5 pin 7 <> pin 7 pin 5 Ground-Ground pin 3 pin 2 <> pin 3 pin 2 Transmit-Receive pin 7 pin 4 <> pin 5 pin 8 RTS-CTS pin 6 pin 6 <> pin 20 pin 4 DSR-DTR pin 2 pin 3 <> pin 2 pin 3 Receive-Transmit pin 8 pin 4 pin 5 pin 20 <> <> pi
SECTION 7 Managing Batteries and Power ○ ○ ○ ○ ○ ○ ○ ○ ○ Introduction ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 74 Practical Battery Tips 74 Conserving Power and Extending Battery Life Low Battery Warnings 79 80 Power-saving Features 80 Getting Battery Information 82 Removing and Replacing Batteries 83 Charging Batteries 84 Deep Cycle Discharging 85 Battery Storage and Care 86 Disposing of Batteries 86 T M W E K N O W T H E R O A D
X-C 6250 Pro Users Manual Introduction The mobile computer uses a Nickel Metal Hydride (NiMH) battery. This section provides some important information about these types of batteries and ways to extend their life. Practical Battery Tips Tip 1. Getting the most from your battery • Your battery will last longer during the day if it is used and charged between 10°C and 30°C (50°F and 86°F). • Charge the battery nightly where the temperature will remain around 20°C (68°F).
Section 7. Managing Batteries and Power • The indicator light may read fully charged, but this does not necessarily guarantee sufficient capacity. Use the Battery Status application periodically to check your batterys capacity, and then recondition it as needed. • Even the best maintained batteries eventually need to be retired. They simply degrade from continuous use. Consider replacing your battery if you are not getting the usage you need from it after performing a deep cycle discharge. Tip 2.
X-C 6250 Pro Users Manual Tip 3. If your battery is new or has not been used for several weeks Follow these guidelines to deep cycle discharge the battery and condition it. • Deep cycling the battery up to four times in succession may increase its capacity. You may want to do this over consecutive weekends since each deep cycle process can take up to 40 hours. After this initial conditioning, maintain battery capacity by deep cycling when requested, which may be as often as 3 months, depending on usage.
Section 7. Managing Batteries and Power Tip 5. How your battery behaves in warm and cold conditions In warm conditions • When using a battery in warm conditions, the battery capacity will drain faster. In general, as the temperature rises, it is possible for the battery to drain 20 percent faster at 40°C (104°F) and 50 percent faster at 45°C (113°F).
X-C 6250 Pro Users Manual Tip 6. Preventing data loss How to prevent data loss when removing the battery or storing your computer • You can lose data if you remove the battery while the computer is operating on battery power. To prevent this, turn off the unit by pressing FN+OFF before you remove the battery. • The computer is equipped with enough internal backup power to maintain memory contents for about 5 minutes each time you exchange batteries.
Section 7. Managing Batteries and Power Conserving Power and Extending Battery Life Follow these guidelines to get the most use from your batteries and extend their life. • Turn off your computer by pressing FN+OFF whenever you are not using it. • Make sure your system suspends automatically. PC Cards, custom applications, or modified system settings can affect this. • Unplug peripherals and remove peripheral and network PC Cards when you are not using them.
X-C 6250 Pro Users Manual Low Battery Warnings When the battery becomes low, the mobile computer beeps and the battery indicator light blinks. If you are running Windows, a warning message also appears on the screen periodically. Unless you connect external power or replace the battery within a reasonable time, the system turns off the computer automatically. If the battery voltage becomes very low, the computer shuts off and you cannot turn it back on until you correct the low battery condition.
Section 7. Managing Batteries and Power Display To conserve power, the system turns off the display when the computer enters suspend mode. It automatically turns on when the computer is turned back on. Backlight The display backlight can be turned on to make information on the screen easier to read in low-light situations. To conserve power on the monochrome displays only the system automatically turns off the backlight after a period of inactivity.
X-C 6250 Pro Users Manual MaxBright MaxBright is a feature available on 10.4-inch color display that intensifies the backlight to its maximum brightness. Pressing FN+F1 toggles MaxBright on and off. The system automatically turns off MaxBright after a period of inactivity, and this time-out setting can be changed in the System Configuration Utility (SCU). See Section 5, Customizing Settings, for information about accessing the SCU.
Section 7. Managing Batteries and Power Removing and Replacing Batteries Replace the battery in your computer with a new one if your existing battery does not hold a charge. If your battery is drained, replace it with a charged one. When operating on battery power, the computer is equipped with enough internal backup power to maintain memory contents for about 5 minutes each time you exchange batteries.
X-C 6250 Pro Users Manual Charging Batteries To maintain power and prevent data loss from a low battery, charge the battery daily. You can use several external power or charging devices approved for use with the mobile computer. The AC adapter comes with your computer, but you also can use other optional devices such as the vehicle adapter, the stand alone charger, or the vehicle cradle. See Section 9, Optional Equipment and Accessories, for more information about this equipment.
Section 7. Managing Batteries and Power Leave the display tilted open and allow unrestricted airflow while the battery is charging. This allows excess heat to escape from the battery compartment and helps prevent the battery from overheating. The battery starts fast charging automatically, and the external power indicator light blinks while the battery is charging. At moderate temperatures, around 70 degrees Fahrenheit, the battery will complete charging in 3 to 4 hours.
X-C 6250 Pro Users Manual Battery Storage and Care Follow these guidelines to maintain performance of NiMH batteries. • Avoid exposing batteries to extremely hot or cold temperatures for long periods. To prevent possible damage to the battery, the mobile computer does not allow the battery to charge if the internal temperature of the battery gets too low (< 5°C or < 41°F) or too high (> 50°C or > 122°F). • Charge the batteries nightly where the temperature will remain around 20°C (68°F).
SECTION 8 Using PC Cards ○ ○ ○ ○ ○ ○ ○ ○ ○ Introduction ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 88 Inserting and Removing a PC Card 88 Transferring Files Using PC Cards 89 Using Bootable PC Cards 90 T M W E K N O W T H E R O A D
X-C 6250 Pro Users Manual Introduction A PC card is a self-contained, credit card-sized device that can be used to store programs, data, or to expand the capabilities of your computer. The mobile computer accepts Type I, Type II, and Type III PC cards. Inserting and Removing a PC Card The PC card sockets are located on the back of the computer. CAUTION The internal components of the mobile computer will be damaged if exposed to contaminants.
Section 8. Using PC Cards Important Make sure the card is positioned correctly when you insert it. Attempting to insert the card upside down can damage the ejector button, and this may cause the button to malfunction when you remove the card. 2 Position the card and carefully slide it into the card socket until it is firmly seated. 3 Close the PC card door and push the latch up to secure it.
X-C 6250 Pro Users Manual 3 Remove the card and insert it into the card socket of the destination computer. 4 Copy the file(s) from the PC card to the hard disk of the destination computer. Using Bootable PC Cards The mobile computer normally boots from the internal hard disk (drive C); however, it might be necessary to boot from an alternate boot device if the computers hard disk becomes corrupted or fails, or if you want to boot another operating system.
SECTION 9 Optional Equipment and Accessories ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Connecting a Printer 92 Connecting an External Monitor 93 Connecting an External Mouse 93 PC Card External Floppy Disk Drive 95 Using an External CD-ROM 97 Stand Alone Charger 98 Vehicle Adapter 99 Vehicle Cradle 102 Surge Protection 108 T M W E K N O W T H E R O A D
X-C 6250 Pro Users Manual Connecting a Printer You can connect a printer to the mobile computer with the parallel or serial cable supplied with your printer. This allows you to print documents that are stored in the computer. See your printers users manual for more information. To connect a printer to the parallel port 1 Open the I/O dust cover on the back of the computer and connect the male end of the parallel cable to the 25-pin connector (the larger of the two connectors).
Section 9. Optional Equipment and Accessories Connecting an External Monitor The computer has a Display Selection feature that allows you to switch between the computer display, an external monitor, or both as the active display. To use an external monitor, first connect the monitor cable to the 15-pin video port on the back of the computer and then follow the procedure below. To select a display 1 From the Desktop, double click the Display Select icon.
X-C 6250 Pro Users Manual 5 Under Manufacturers, select the appropriate mouse you intend to use. 6 Under Model, select the appropriate model. 7 Choose OK. 8 Close all windows and enable the communication port.
Section 9. Optional Equipment and Accessories PC Card External Floppy Disk Drive An external floppy drive can be connected to the computer using the PC Card socket. You can use the external floppy to transfer files to the mobile computer; use the drive letters that correspond to your hardware configuration. Follow the procedures in this section to connect the floppy drive to the computer. PRECAUTIONS • Using an unapproved bootable external floppy disk drive may cause errors or may damage the computer.
X-C 6250 Pro Users Manual To connect an external floppy disk drive 1 Open the PC Card door on the back of the computer and insert the PC Card connector into the socket. 2 Connect the other end of the cable to your external floppy drive. 3 Turn on the floppy disk drive.
Section 9. Optional Equipment and Accessories Using an External CD-ROM You can use an external CD-ROM drive to copy files to the mobile computer or access information from a CD. Before you connect an external CD-ROM to the computer, check these things: • Make sure you are using an external CD-ROM that is approved for use with the mobile computer. • If necessary, follow the instructions provided with the CD-ROM to install the correct device drivers on the computer.
X-C 6250 Pro Users Manual Stand Alone Charger The stand alone charger is an optional charging device used to charge a Nickel Metal Hydride (NiMH) battery. This charger allows you to charge an additional battery for the mobile computer. CAUTION There are no user-replaceable parts within the stand alone charger, so do not open the charger case. The stand alone charger is internally protected. It resets automatically if there is a power fault.
Section 9. Optional Equipment and Accessories Indicator Lights Green Red Description On On Power up. No battery installed. Blinking Off Charging battery. On Off Charging complete. On Blinking Battery problem. Use Battery Status to check the condition of the battery. Blinking Blinking Charger problem. Vehicle Adapter The Vehicle Adapter is an optional device that supplies power from the vehicle battery to operate the computer and charge the battery installed in the unit.
X-C 6250 Pro Users Manual To connect the vehicle adapter 1 Insert the vehicle adapters power cord into the power port on the side of the computer. 2 Insert the cigarette lighter adapter into the vehicles cigarette lighter socket, turning it slightly to make a good connection. The power light illuminates to indicate that current is reaching the vehicle adapter. When you connect the vehicle adapter, it automatically begins fast charging the computers battery.
Section 9. Optional Equipment and Accessories Important If you charge your battery daily, rely on the gas gauge reading to determine battery capacity. The gas gauge displayed by Battery Status may show that the battery is full, but the external power indicator light may still be blinking. This typically occurs if the charge mode switched from Fast to Slow because the battery became too hot.
X-C 6250 Pro Users Manual Vehicle Cradle The vehicle cradle is a vehicle-based docking station designed to safely secure the computer in the vehicle. A standard key lock located on the back of the cradle locks the computer onto the cradle for security purposes.
Section 9. Optional Equipment and Accessories PRECAUTIONS • There are no user-replaceable parts within the vehicle cradle, so do not open the cradle case. The vehicle cradle is internally protected. It resets automatically if there is a power fault. • Do not use the vehicle cradle to charge the computer battery overnight. Turn off the vehicle cradle at the end of each work day to prevent draining the voltage in your vehicles battery below starting levels.
X-C 6250 Pro Users Manual Important • A temperature of -20ºC to +60ºC (-4ºF to +140ºF) is recommended when charging batteries with the vehicle cradle. Batteries may not charge successfully outside this temperature range. • If you charge your battery daily, rely on the gas gauge reading to determine battery capacity. The gas gauge displayed by Battery Status may show that the battery is full, but the external power indicator light may still be blinking.
Section 9. Optional Equipment and Accessories instructions for these types of antennas, see the instructions that accompany each antenna. RF Antenna Placement WARNING Improper installation and/or operating configurations of permanent and magnetic vehicle-mounted antennas may cause FCC RF exposure limits to be exceeded. Vehicle-mounted antennas must be placed at least 20 cm from operators and bystanders.
X-C 6250 Pro Users Manual Using the CD-ROM The Vehicle Cradle has an optional CD-ROM feature. You can use the CD-ROM to copy files to the mobile computer or access information from a CD. Follow the procedure below if your cradle is equipped with a CD-ROM. Important The power button works differently on the standard Vehicle Cradle and the CD-ROM Vehicle Cradle: • On the standard cradle, pressing the power button turns on the unit, and the power light means current is reaching the cradle.
Section 9. Optional Equipment and Accessories CAUTION Turn off the vehicle cradle at the end of each work day to prevent draining the voltage in your vehicles battery below starting levels. Cleaning or Replacing Cradle Contact Pins The contact pins on the vehicle cradle are exposed to contamination and stress when the computer is installed and removed from the cradle during normal daily operation. The pins were designed to be cleaned or replaced as required.
X-C 6250 Pro Users Manual Surge Protection A large number of computer and high technology equipment damage is directly related to AC power and telephone line problems. These problems can include surges, spikes, noise, interference, and weatherrelated problems, which in turn can cause glitches, hang-ups, crashes, performance slow downs, and down time with computer equipment.
Section 9. Optional Equipment and Accessories Quality of Electrical Wiring and Service Wiring should be up to current NEC standards and have verified good AC grounds. It is important that your computer system be plugged into a grounded AC outlet when charging and that all peripherals connected to your system reference the same AC ground. Selecting the Right Equipment There are a number of companies that sell quality surge suppressors such as Sutton Designs, APC, and Panamax.
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SECTION 10 Modems ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Introduction 112 Which Modem Do I Have? ○ ○ ○ ○ ○ ○ ○ ○ ○ 112 Using the Internal Landline Modem 113 Transferring Files 114 T M W E K N O W T H E R O A D
X-C 6250 Pro Users Manual Introduction The mobile computer may be equipped with one of several modems. A modem allows the computer to exchange data over a phone line with another computer that is also equipped with a modem. See Section 5, Customizing Settings, for correct IRQ and communication port settings.
Section 10. Modems Using the Internal Landline Modem To use the internal landline modem 1 Plug one end of an RJ-11 cable into the RJ-11 connector on the back of the computer. 2 Plug the other end of the RJ-11 cable into a telephone jack. Make sure the COM3 IRQ is set correctly. Failure to do so may cause some communication programs to lock up. See Section 5, Customizing Settings. 3 Set up the HyperTerminal application, or another application, to use the communications port COM3.
X-C 6250 Pro Users Manual Transferring Files To transfer files using the internal landline modem 1 Insert one end of an RJ-11 cable into the RJ-11 connector on the back of the computer. 2 Insert the other end of the RJ-11 cable into a telephone jack. 3 Set up the HyperTerminal application, or another application, to use the communications port COM3. 4 If necessary, set up other communication parameters in the application to match the parameters set for the external modem.
SECTION 11 Maintenance and Storage ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Introduction 116 If You Have a Touch Screen 116 Hard Drive Care and Handling 116 Internal Hard Drives 117 External PC Card Hard Drives 118 Battery Maintenance and Storage Maintaining Batteries 119 Storing Batteries 119 119 Computer Maintenance and Storage 120 Maintaining Your Computer 120 Care and Cleaning 120 Storing Your Computer 123 T M W E K N O W T H E R O A D
X-C 6250 Pro Users Manual Introduction The mobile computer is ruggedized and weather resistant. Handle it with the normal care required by any sophisticated electronic equipment, and the computer will provide reliable service even under harsh field conditions. Follow the guidelines below to care for your unit. If You Have a Touch Screen CAUTION • Always use an approved stylus. • Never use sharp, hard, or abrasive implements on the touch screen such as ball point pens, pencils, or keys.
Section 11. Maintenance and Storage create loose debris in the drive enclosure that may cause progressive damage over time. To reduce exposure to high operating shocks, the mobile computer uses power modes for the hard drive that prevent the read/write heads from being positioned over the disk when it is not being used: idle mode and standby mode. You can reduce the risk of damage to the hard drive and increase the reliability of the hard drive and data integrity by following the recommendations below.
X-C 6250 Pro Users Manual External PC Card Hard Drives Each PC Card hard drive manufacturer provides specific guidelines for the care and handling of the product. In addition, follow these recommendations: • When the PC Card hard drive is not inserted in a PC Card socket, store the hard drive in a protective carrying case. This will help protect it from inadvertent shocks. • Always use care when handling the hard drive. Do not drop, bend, flex, or crush it.
Section 11. Maintenance and Storage Battery Maintenance and Storage Maintaining Batteries Follow these guidelines to maintain performance of Nickel Metal Hydride (NiMH) batteries. • Avoid exposing batteries to extremely hot or cold temperatures for long periods. To prevent possible damage to the battery, the mobile computer does not allow the battery to charge if the internal temperature of the battery gets too low (< 5°C or < 41°F) or too high (> 50°C or > 122°F).
X-C 6250 Pro Users Manual Computer Maintenance and Storage Maintaining Your Computer Follow these guidelines to help maintain the condition and performance of your computer. • Turn off the computer when you are not using it. • Charge the batteries daily or whenever their capacity is low. • Operate the computer within the recommended temperature ranges of -20°C to +60°C (-4°F to +140°F).
Section 11. Maintenance and Storage Display Periodically inspect the display to make sure the contrast and brightness functions are operating properly and that all pixels are operational. Note If you have a 10.4-inch color display, the FN+F2 and FN+F3 keys to adjust backlight brightness are only active when MaxBright is off. Additionally, the contrast keys, FN+F4 and FN+F5 are not active for this display. If you have a touch screen • Always use an approved stylus.
X-C 6250 Pro Users Manual I/O Ports Make sure the video, serial, and parallel ports are operating properly. Periodically inspect the ports for damage or contamination, and make sure the cover is attached to the computer. The I/O cover can be replaced without returning the unit for service. Contact your local support person for more information. PC Card Door and Connector Whenever possible, make sure this door is closed and latched properly.
Section 11. Maintenance and Storage Storing Your Computer You can store the mobile computer for approximately 30 days without losing data as long as the battery is fully charged to begin with. If you plan to store the computer for more than 30 days, follow these storage guidelines. To store the computer 1 Files and data should be saved before storing the computer. Contact your organizations help desk about the procedure for backing up files or data.
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APPENDIX A Error Messages ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Introduction 126 POST Messages 126 MS-DOS Messages 132 Windows Messages 133 Application Messages 133 T M W E K N O W T H E R O A D
X-C 6250 Pro Users Manual Introduction The following are possible error and warning messages you may encounter while operating the computer. The messages in this section are listed alphabetically. Error and warning messages are generated by several different sources including: • Power On Self Test (POST) • MS-DOS • Windows • Applications POST Messages When the mobile computer restarts, it tests its hardware components. This test is called the Power On Self Test (POST).
Appendix A. Error Messages -Disk not found -FATAL: CMOS RAM test failed -FATAL: DMA controller faulty -FATAL: Faulty DMA page registers -FATAL: Faulty refresh circuit -FATAL: Interrupt controller failed -FATAL: No RAM found -FATAL: No video display found -FATAL: RAM error at location xxxxxx: Wrote: xx Read: xx -FATAL: ROM checksum incorrect Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons.
X-C 6250 Pro Users Manual -Hard disk boot sector invalid -Hard disk failed Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons. If the problem persists, contact your organizations help desk. -Insert boot-disk and press any key -Internal cache test failed Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons. If the problem persists, contact your organizations help desk.
Appendix A. Error Messages No timer tick interrupt Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons. If the problem persists, contact your organizations help desk. Non-system disk or disk error Replace and press any key to continue Remove the non-bootable PC memory card from the card socket and press any key to reboot.
X-C 6250 Pro Users Manual WARNING! Boot sector 0 has changed The boot sector of the hard drive has been modified. This message also may be displayed when booting from drive C after booting from another device. Pressing F1 will allow the system to continue to boot. If this problem persists, contact your organizations help desk. -WARNING: CMOS checksum invalid - run SCU -WARNING: CMOS failure - run SCU Run the System Configuration Utility (SCU) to set the system configuration.
Appendix A. Error Messages WARNING: Time/date corrupt - run SCU Run the System Configuration Utility (SCU) to set the time of day and date. (See Section 5, Customizing Settings, for more information about the SCU.) WARNING: Unexpected amount of memory - run SCU Run the System Configuration Utility (SCU) to reinitialize the system configuration. If the problem persists, contact your organizations help desk. (See Section 5, Customizing Settings, for more information about the SCU.
X-C 6250 Pro Users Manual MS-DOS Messages The MS-DOS operating system may display a warning or error message if it encounters a problem with a command in the CONFIG.SYS or AUTOEXEC.BAT file, or a command that you entered at the DOS prompt. Following are a few of the most common MS-DOS messages. Bad command or file name A command was entered that is spelled incorrectly or does not exist on the computer. Invalid media type reading drive D Abort, Retry, Fail? The PC memory card may not be formatted.
Appendix A. Error Messages Windows Messages Windows messages are typically self-explanatory. See Appendix B, Troubleshooting, for more information. Application Messages Both MS-DOS and Windows applications may display messages if a warning or error condition occurs. Refer to the online Help or other documentation for the application that generated the message.
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APPENDIX B Troubleshooting ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ What to Try First For More Help ○ 136 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 136 Common Solutions to Common Problems 137 Applications 138 Batteries 140 Cellular Modem 143 Display 143 Hard Disk 145 I/O Ports 145 Keyboard 147 Landline Modems 148 Miscellaneous 151 Mouse 155 PC Cards 155 Pen/Touch Screen 157 Peripherals 157 Radio Modems 157 T M W E K N O W T H E R O A D
X-C 6250 Pro Users Manual What to Try First This section is designed to help you determine and fix problems you might encounter while operating the mobile computer. Try the following things in order: • First look through the categories in this section for a solution. • If you dont find a solution for your situation here, try one of the resources listed below. • If you are having a problem with a computer application, use the online Help that comes with the application to find a solution.
Appendix B.
X-C 6250 Pro Users Manual Applications My application locks up, acts strangely, or produces a General Protection Fault (GPF) error • If youve tried to resolve the problem other ways and your application still doesnt respond, you may need to restart your computer as described below. CAUTION Restarting your computer may corrupt files or data. To reboot your computer, press CTRL+ALT+DEL. If the computer does not restart when you press CTRL+ALT+DEL, the keyboard may be locked up.
Appendix B. Troubleshooting Applications In Windows, Windows and the mouse lock up when aborting the deep cycle process in Battery Maintenance • Restarting the computer by pressing CTRL+ALT+DEL corrects the problem. Communications programs such as HyperTerminal, Procomm Plus, or Speaker Phone dont seem to work or they lock Windows • If you are using the internal modem, be sure to specify COM3 as the communications port.
X-C 6250 Pro Users Manual Batteries The battery does not charge • To prevent possible damage to the battery, the system will not allow a charge if the battery temperature is extremely hot or cold (such as in a closed, unattended vehicle). If possible, charge the battery in a location with a moderate temperature of around 20°C (68°F). • Keep the display tilted open and allow unrestricted airflow while the battery is charging so excess heat can escape and prevent the battery from overheating.
Appendix B. Troubleshooting Batteries The batteries take much longer than three hours to charge • Under moderate temperatures, about 21°C (70ºF), the computers battery takes 3 to 4 hours to completely charge. Under extremely cold or hot temperatures, however, the battery can take up to 16 hours to fully charge. The batteries dont last very long • Deep cycle discharge the battery using the Battery Maintenance application.
X-C 6250 Pro Users Manual Batteries The ambient temperature rises rapidly when charging the battery at room temperature • This is normal. The internal ambient temperature is always 0º to 16º higher than the external ambient temperature. Ambient temperature is not used for charge termination criteria. The gas gauge reads full, but the indicator light is still blinking • If you charge your battery daily, rely on the gas gauge reading to determine battery capacity.
Appendix B. Troubleshooting Batteries • Over time as your battery ages, the maximum capacity that it can hold naturally decreases, and even the best maintained batteries eventually need to be retired. Consider replacing your battery if you are not getting the usage you need from it. Cellular Modem The Sierra Watcher utility has a run time error when starting or when trying to setup the cellular modem • Make sure the Speaker Phone application is not running.
X-C 6250 Pro Users Manual Display • Change the color scheme. From the Start Menu select Settings, Control Panel, choose Display, and then click the Appearance tab to make changes to the color scheme. • Make the online hypertext jumps black by adding the line JumpColor=0,0,0 to the [Windows Help] section of WIN.INI. The display goes squiggley wiggley after removing/inserting the battery • This can occur if you attempt to turn on the unit with a low or depleted battery.
Appendix B. Troubleshooting Display The NeoMagic tab under Display Properties disappears if the number of colors is set to 16 • If the NeoMagic tab disappears when the number of colors is set to 16, set the number of colors to 256 or more. Hard Disk The hard disk will not spin up so the computer cant boot up • This occurs if the unit is exposed to extreme temperature and humidity. This is a hardware failure associated with the hard disk power circuit. Return the unit for service.
X-C 6250 Pro Users Manual I/O Ports Floppy disk attached to the parallel port does not work after suspend/resume • Not all external floppy disk drives will work with the mobile computer. Make sure all add-on device drivers are Advanced Power Management (APM) aware. PC SRAM cards are not readable on the mobile computer • If the SRAM card is reformatted on the mobile computer, read/write operations will be successful. Verify the following lines are in your CONFIG.SYS: DEVICE=C:\WINDOWS\SYSTEM\CSMAPPER
Appendix B. Troubleshooting Keyboard Something unexpected happens when I press a key • You may have pressed a key combination that performs a Windows function. Make sure you are pressing the correct keys for the application you are running. I cant tell if Im in NUM LOCK mode • This icon appears on the Windows 95 Taskbar when NUM LOCK is enabled: Pressing FN+NUM LK toggles NUM LOCK mode on and off.
X-C 6250 Pro Users Manual Landline Modems The modem doesnt work • Make sure a modem is installed. Locate the Config string label on the bottom of the mobile computer; a modem is not installed if the seventh digit is Z. • When you first try to use HyperTerminal or similar application, the system responds with a message asking if you want to install the modem. Answer Yes to this question and follow the instructions on the screen to install it.
Appendix B. Troubleshooting Landline Modems • If you are using an external modem, make sure the cables are attached correctly. • If you are using an internal modem, make sure the modem is installed. Check with your organization to determine if your computer has an optional internal modem installed. • Make sure your communications parameters are correct in your application. Refer to the online Help for your application. • Make sure you have the correct COM port selected in your application.
X-C 6250 Pro Users Manual Landline Modems Communications programs such as HyperTerminal, Procomm Plus, or Speaker Phone dont seem to work or they lock Windows • If you are using the internal modem, be sure to specify COM3 as the communications port. • Verify with your company that your computer has an internal modem installed. • When you first try to use HyperTerminal or similar application, the system responds with a message asking if you want to install the modem.
Appendix B. Troubleshooting Landline Modems Attempting to use the speaker phone without a modem installed causes Windows to lock up • This can also happen if the IRQ settings in Windows under Control Panel, Ports dont match those in the SCU. Verify IRQ settings and that the modem option is installed. Locate the Config string label on the bottom of the mobile computer; a modem is not installed if the seventh digit is Z.
X-C 6250 Pro Users Manual Miscellaneous • The computer turns off automatically if you remove the battery door. To turn on the computer, replace the door, make sure the door is secured, and press FN+ON. • The battery contacts may be dirty. Turn off the computer by pressing FN+OFF, remove the battery, and clean the contacts. The speaker volume is too high or too low • Increase the volume by pressing FN+F7; decrease the volume by pressing FN+F6.
Appendix B. Troubleshooting Miscellaneous The computer enters suspend mode too quickly • When there is no activity for a period of time, the computer turns off or enters suspend mode. To extend this time, use the SCU and enter a new time. See Section 5, Customizing Settings, for information about accessing this utility. The computer doesnt automatically suspend • Check to make sure the COM ports are off. For example, exit any application that uses COM ports such as Speaker Phone.
X-C 6250 Pro Users Manual Miscellaneous All of the indicator lights are flashing • This can occur during a Power On Self Test (POST) and means the test has failed. Reset the mobile computer by pressing CTRL+ALT+DEL or holding down both mouse buttons for at least 10 seconds and then releasing the buttons. CAUTION Restarting your computer may corrupt files or data. I receive an out of memory error message • Too many applications may be running at the same time. Close applications you dont need.
Appendix B. Troubleshooting Miscellaneous I cant turn off the computer after booting from a PC Card • Do not use FN+OFF to suspend the computer if you have booted from a PC Card rather than the internal hard disk. Instead, remove the card and then press CTRL+ALT+DEL to restart the system. Mouse I have difficulty double-clicking the mouse fast enough • From the Start Menu, select Settings, Control Panel, and then choose Mouse. The Buttons tab contains the setting for the double-click speed.
X-C 6250 Pro Users Manual PC Cards Diskette Read Error • Any card in the PC Card socket except for a properly formatted memory card will cause this error since it is trying to read the PC Card. PC SRAM cards are not readable on the mobile computer • If the SRAM card is reformatted on the computer, read/write operations will be successful. • Try loading the SystemSoft CardWorks drivers by running this program: C:\DRIVERS\CARDWORKS\SETUP.
Appendix B. Troubleshooting Pen/Touch Screen When I try to use the stylus on my touch screen, nothing happens • If you cannot select objects accurately with the stylus, you may need to recalibrate the touch screen. To calibrate the touch screen 1 From the Start Menu, select Programs, Touch, and then choose Touchscreen Controls. 2 Select the Calibrate button. 3 Follow the instructions on the screen to calibrate the touch screen.
X-C 6250 Pro Users Manual Radio Modems 5 From a DOS prompt, enter: C:\XCTOOLS\XCMASC. 6 Check to make sure the radio indicator light is on. The following messages appear in order: Network Contact Lost (or something similar as it starts up) Network Contacted If you receive the first message and not the second, your unit is probably not registered. See Section 4, If You Have a Radio Modem, for more information, or contact your companys help desk for assistance.
Appendix B. Troubleshooting Radio Modems How can I tell if my ARDIS radio is working? • First connect the computer to external power, install a fully-charged battery, and then follow the procedure below for your particular operating system. 1 From the Start Menu, select Shut Down, and then choose Restart the computer. 2 Press F8 when this message appears: Starting Windows 95... 3 Select Option 5. This allows you to single step through each startup command.
X-C 6250 Pro Users Manual Radio Modems XCMASC program cant regain network contact after the radio detects a low battery even when the battery is recharged • The radio power must be cycled before the radio will resume contact with the network. Radio application cannot find radio modem • Make sure the IRQ setting for COM4 is set correctly in the SCU. Many DOS applications assume this to be IRQ 3 rather than the default of IRQ 10. See Section 5, Customizing Settings.
APPENDIX C Glossary ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ AC adapter The standard charging device shipped with the mobile computer that supplies power from an AC wall outlet to operate the computer and charge the battery installed in the unit. antenna If you have a radio modem installed in your computer, this device sends and receives radio waves for this modem. For best reception, place the antenna in a vertical position.
X-C 6250 Pro Users Manual Battery Maintenance application A separate program that allows you to deep cycle discharge batteries. Battery Status application A separate program that displays information about the current state of the battery. By default, this program runs automatically when you run Windows. bit The smallest unit of computer data (binary digit). deep cycle discharge A user-initiated charging method that completely discharges Nickel Metal Hydride (NiMH) batteries before charging them again.
Appendix C. Glossary indicator lights The small lights located between the display and the keyboard that blink or remain on or off to indicate activity on the system. They include an On/Off light, an External Power light, a Disk Activity light, and a Radio On/Off light. keyboard The keyboard is weather sealed and designed with 93 percent standard key spacing. MaxBright A feature available on the 10.4-inch color display that intensifies the backlight to its maximum brightness.
X-C 6250 Pro Users Manual operating system A set of programs that manage the overall operation of the computer. parallel port A port that can be used to connect a printer. PC card A self-contained, credit card-sized device that can be used to store programs, data, or to expand the capabilities of your computer. port An interface between the computer and external devices. Power On Self Test (POST) A diagnostic test run by the computers BIOS system when the computer restarts.
Appendix C. Glossary Speaker Phone application The Speaker Phone application is a separate program that allows you to dial a number and talk with another person over telephone lines. To run this application, doubleclick the Speaker Phone icon in the Mobile Computer Tools folder. stand alone charger An optional charging device used to charge an additional battery for the computer. suspend mode Suspend mode turns off certain functions of the computer if there is no activity for a user-specified time.
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Index ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Symbols ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ applications (continued) Speaker Phone 21, 165 troubleshooting 138 ARDIS radio, registering 48 ATA cards.
X-C 6250 Pro Users Manual battery recycling 86 replacing 83 storage and care 86, 119 temperatures 77, 141 tips 74 troubleshooting 141 battery door illustrated 17 opening 83, 152 Battery Maintenance application 21, 82, 85, 162 Battery Status application 21, 82, 162 brightness, display 42 C cables, parallel and serial 65, 71 calibrating the touch screen 23 Caps Lock mode 28 CD-ROM external 97 vehicle cradle 106 CDPD radio, registering 49 cellular modem, registering 48, 49 changing power management options 5
Index F FCC statements iii files, copying 64, 89, 114 floppy disk drive, external 95 FN keys 31 function keys 32 G general description of the computer 17 getting battery information 82 getting started 39 H hard disk care and handling 116 defined 162 troubleshooting 145 hardware settings, changing defaults 58 hardware, standard 20 headset port, illustrated 17 HyperTerminal application 21 I I/O ports illustrated 17 troubleshooting 145 if you have a touch screen 43 important battery tips 74 indicator light
X-C 6250 Pro Users Manual monitor, external 93 mouse adjusting movement 35 connecting external 93 defined 163 how to use 34 illustrated 17 MS-DOS messages 132 MS-DOS utilities 22 N Nickel Metal Hydride (NiMH) battery 40 defined 163 maintaining 86, 119 tips 74 Num Lock mode 30 numeric keypad 26, 30 O optional equipment and accessories 20, 92 optional hardware and software 20 P parallel cable 68, 71 parallel port connecting a printer 92 defined 164 illustrated 17 password security 44 PC card door and slot
Index S safety information vi screen. See See display.
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Itronix Corporation P.O. Box 179 Spokane, WA 99210-0179 www.itronix.
