Warranty

General’s drain cleaning machines, Jet-Set water jets, Gen-

Eye Micro-Scope, Gen-Ear LE water leak locators, and Cold-

Shot Pipe Freezing Kits carry a one year limited warranty

against defect or breakage except as noted below.The Hot-

Shot pipe thawing machines and all other Gen-Eye Pipe

Inspection/Location Systems carry a two year limited warranty

(except the LCD Monitor, DVDR, and SD Card Reader which

are warranted for one year) against defect or breakage except

as noted below.Should any part break or fail to work properly

within the warranty period following purchase, it will be

repaired or replaced at our discretion at no charge.

If a Flexicore® cable or Flexicore® Closet Auger should break

during this period, it too will be repaired or replaced at our

expense, the choice to be made by us. No adjustment can be

made on kinked cables, since a kink is evidence of abuse and

results from the use of too much pressure or use in too large

a line. Also, no adjustment can be made where there is

considerable wear at the point of the break, or if a hand cable

is used in a power machine.

Some parts, such as cutters, leaders, push rods, jet hoses,

and nozzles, are subject to severe wear and are repaired or

replaced within one year only if a flaw in the material causes

breakage.

“G”, “L”, and “R” type sectional cables are covered by a 90

day warranty, in accordance with the terms outlined above.

Damage due to negligence, rust, exposure to corrosive

chemicals, improper usage, failure to follow instructions,

accidents, or alteration from original design is not

covered by this warranty.

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General’s drain cleaning machines, Jet-Set water jets, GenEye Micro-Scope, Gen-Ear LE water leak locators, and ColdShot Pipe Freezing Kits carry a one year limited warranty against defect or breakage except as noted below.The HotShot pipe thawing machines and all other Gen-Eye Pipe Inspection/Location Systems carry a two year limited warranty (except the LCD Monitor, DVDR, and SD Card Reader which are warranted for one year) against defect or breakage except as noted below.
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In order to handle any adjustment with a minimum of delay, please follow this procedure: 1. Return the part to your wholesaler, and have them notify us immediately with complete information on the problem. 2. On power machines, we must have the serial number, the date of purchase, and the name of the wholesaler from whom your machine was purchased. To activate your machine warranty, your warranty card must be filled out and sent to us immediately after your machine is purchased. 3.