Full Product Manual

19
Visit www.genicompany.com or call Customer Service at 1-800-35-GENIE.
Need help or have questions? DO NOT RETURN to the store.
Troubleshooting
PROBLEM: WHAT TO DO:
Opener does NOT
operator when wall
control is pressed.
• Turn Sure-Lock™ OFF See page 4.
• Check power source.
– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
• If power is OK,
– Check connections at powerhead terminals and at wall console.
• Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.
Opener runs, but
door does not
move.
• Make sure carriage is engaged with chain/belt turnbuckle. Refer to installation
poster or download poster from www.GenieCompany.com
• Check to make sure chain/belt is not broken or o its pulley.
Opener works from
wall control, but
NOT from remote.
• Check all remotes.
• Replace remote battery. See page 15.
• Program remotes to powerhead. See page 9.
Remote has less
than 25 feet
operating range or
no operation.
• Relocate remote inside car and /or point remote at garage door.
• Replace battery. See page 15.
• Reposition door opener antenna.
• Eliminate possible competing signals (radio, etc.).
• LED bulbs may be interfering with remote signal. See page 16.
Door starts down,
then STOPS and
goes back up.
OR
Safe-T-Beam
®
System malfunction.
• IfaNEWinstallation,checkDoorArmposition.RefertoInstallationposterordownloadposter
from www.GenieCompany.com.
• Checkiflimitsareproperlyset.Seepages6-7.Adjustlimitsasneeded.
• CheckifSafe-T-Beam®redLEDisashing.Seepage15,Safe-T-Beam®systemcheck.
• CheckSafe-T-Beam®systemforbeamobstructionormisalignmentoflenses.Seepage15,Safe-T-Beam®system.
• Checkgaragedoorforbinding.
• Ifanoperationalproblemexists,andopenerwillnotclose,theopenercanbeforcedtocloseasfollows:Press
and hold the wall control button until door is completely closed.
• CheckforinterferencefromadjacentSafe-T-Beam®units.Seepage18.
• ContactGenieat1-800-35-GENIE.
Door starts down,
then STOPS before
it is closed.
OR Door will only
open.
• Check Safe-T- Beam®wire connection at powerhead and at STBs. See page 15, Safe-T-Beam® system check.
• Check if limits are properly set. See pages 6-7. Adjust limits as needed.
• Check CONTACT REVERSE. See page 8.
• Check garage door for binding. See maintenance and adjustment. Pages 14-18.
• Check closing “FORCE”control. See page 8, or Force settings. Page 17.
Door starts up, but
STOPS before it is
completely open.
• Check if limits are properly set. See pages 6-7. Adjust limits as needed.
• Be sure door, opener, springs are in good repair, properly lubricated and balanced.
• Check closing/opening “FORCE”control. See page 8, or Force settings Page 17.
• If you suspect a problem with the garage door hardware or springs, visit www.GenieCompany.com
and use the “dealer locator” to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
Door will only run
closed.
• TurnSure-Lock™OFFSeepage4.
• Checkiflimitsareproperlyset.Seepages6-7.
• Checkdoorbalance,condition,anddoorspring.
• Checkopening“FORCE”control.Seepage8,orForcesettings.Page17.
• Ifyoususpectaproblemwiththegaragedoorhardwareorsprings,visitwww.GenieCompany.com 
and use the “dealer locator” to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
Door opener starts
for no reason.
• Button stuck on wall control or remote.
• Was remote lost or stolen? Erase all remotes from powerhead memory and program new remotes. See pages 9-13.