Use And Care Manual

21
Visit www.genicompany.com or call Customer Service at 1-800-35-GENIE.
Need help or have questions? DO NOT RETURN to the store.
PROBLEM: WHAT TO DO:
Opener does NOT
operate when wall
control is pressed.
t 5VSO4VSF-PDL0''4FFQBHF
t $IFDLQPXFSTPVSDF
– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
t *GQPXFSJT0,
– Check connections at powerhead terminals and at wall console.
t $IFDLGPSSFWFSTFECSPLFOPSDVUXJSFT4UBQMFTDBODVUJOTVMBUJPOBOETIPSUXJSFT3FQBJSPSSFQMBDF
Opener runs, but
door does not
move.
t .BLFTVSFDBSSJBHFJTFOHBHFEXJUIDIBJOCFMUTDSFX3FGFSUPJOTUBMMBUJPOQPTUFSPSEPXOMPBEQPTUFSGSPN
www.geniecompany.com
t $IFDLUPNBLFTVSFDIBJOCFMUJTOPUCSPLFOPSPòJUTQVMMFZ
Opener works from
wall control, but
NOT from remote.
t $IFDLBMMSFNPUFT
t 3FQMBDFSFNPUFCBUUFSZ4FFQBHF
t 1SPHSBNSFNPUFTUPQPXFSIFBE4FFQBHF
Remote has less
than 25 feet
operating range or
no operation.
t 3FMPDBUFSFNPUFJOTJEFDBSBOEPSQPJOUSFNPUFBUHBSBHFEPPS
t 3FQMBDFCBUUFSZ4FFQBHF
t 3FQPTJUJPOEPPSPQFOFSBOUFOOB
t &MJNJOBUFQPTTJCMFDPNQFUJOHTJHOBMTSBEJPFUD
t-&%CVMCTNBZCFJOUFSGFSJOHXJUISFNPUFTJHOBM4FFQBHF
Door starts down,
then STOPS and
goes back up.
OR
Safe-T-Beam
®
System malfunction.
t *GB/&8JOTUBMMBUJPODIFDL%PPS"SNQPTJUJPO3FGFSUP*OTUBMMBUJPOQPTUFSPSEPXOMPBEQPTUFS
from www.geniecompany.com.
t*G/&8*OTUBMMBUJPONBLFTVSF0/-:UIF4BGF5#FBNT¥UIBUDBNFXJUIUIJTPQFOFSBSFJOTUBMMFE
t $IFDLJGMJNJUTBSFQSPQFSMZTFU4FFQBHFT"EKVTUMJNJUTBTOFFEFE
t $IFDLJG4BGF5#FBN¥SFE-&%JTøBTIJOH4FFQBHF4BGF5#FBN¥TZTUFNDIFDL
t $IFDL4BGF5#FBN¥TZTUFNGPSCFBNPCTUSVDUJPOPSNJTBMJHONFOUPGMFOTFT4FFQBHF4BGF5#FBN¥TZTUFN
t $IFDLHBSBHFEPPSGPSCJOEJOH
t *GBOPQFSBUJPOBMQSPCMFNFYJTUTBOEPQFOFSXJMMOPUDMPTFUIFPQFOFSDBOCFGPSDFEUPDMPTFBTGPMMPXT1SFTT
and hold the wall control button until door is completely closed.
t $IFDLGPSJOUFSGFSFODFGSPNBEKBDFOU4BGF5#FBN¥VOJUT4FFQBHF
t $POUBDU(FOJFBU(&/*&
Door starts down,
then STOPS before
it is closed.
OR Door will only
open.
t $IFDL4BGF5#FBN¥XJSFDPOOFDUJPOBUQPXFSIFBEBOEBU45#T4FFQBHF4BGF5#FBN¥TZTUFNDIFDL
t $IFDLJGMJNJUTBSFQSPQFSMZTFU4FFQBHFT"EKVTUMJNJUTBTOFFEFE
t $IFDL$0/5"$53&7&34&4FFQBHF
t $IFDLHBSBHFEPPSGPSCJOEJOH4FFNBJOUFOBODFBOEBEKVTUNFOU1BHF
t $IFDLDMPTJOHi'03$&wDPOUSPM4FFQBHFPS'PSDFTFUUJOHT1BHF
Door starts up, but
STOPS before it is
completely open.
t $IFDLJGMJNJUTBSFQSPQFSMZTFU4FFQBHFT"EKVTUMJNJUTBTOFFEFE
t #FTVSFEPPSPQFOFSTQSJOHTBSFJOHPPESFQBJSQSPQFSMZMVCSJDBUFEBOECBMBODFE1BHF
t $IFDLDMPTJOHPQFOJOHi'03$&wDPOUSPM4FFQBHFPS'PSDFTFUUJOHT1BHF
t *GZPVTVTQFDUBQSPCMFNXJUIUIFHBSBHFEPPSIBSEXBSFPSTQSJOHTWJTJUXXXHFOJFDPNQBOZDPN 
and use the “dealer locater” to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
Door will only run
closed.
t 5VSO4VSF-PDL0''4FFQBHF
t $IFDLJGMJNJUTBSFQSPQFSMZTFU4FFQBHFT
t $IFDLEPPSCBMBODFDPOEJUJPOBOEEPPSTQSJOH1BHF
t $IFDLPQFOJOHi'03$&wDPOUSPM4FFQBHFPS'PSDFTFUUJOHT1BHF
t *GZPVTVTQFDUBQSPCMFNXJUIUIFHBSBHFEPPSIBSEXBSFPSTQSJOHTWJTJUXXXHFOJFDPNQBOZDPN 
and use the “dealer locater” to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
Door opener starts
for no reason.
t #VUUPOTUVDLPOXBMMDPOUSPMPSSFNPUF
t 8BTSFNPUFMPTUPSTUPMFO &SBTFBMMSFNPUFTGSPNQPXFSIFBENFNPSZBOEQSPHSBNOFXSFNPUFT4FFQBHF
Noisy operation.
t #FTVSFBMMEPPSGBTUFOFSTBSFUJHIU1BHF
t #FTVSFHBSBHFEPPSJTJOHPPESFQBJSQSPQFSMZMVCSJDBUFEBOECBMBODFE1BHF
t #FTVSFPQFOFSJTJOHPPESFQBJS
Door opener runs
slow.
t $IFDLPQFSBUJOHDPOEJUJPOPGEPPS%PPSNBZOFFEQSPGFTTJPOBMSFQBJSBEKVTUNFOU
TROUBLESHOOTING
6
Use the guide below along with the self diagnostic powerhead LEDs to help
troubleshoot any problems.