Warranty

REGISTER YOUR WARRANTY: hps://genstone.com/warranty/registraon
GenStone Enterprises, LLC (“GenStone”) Faux Stone, Rock, and Brick Products (the “Products”) are
manufactured in accordance with high standards and ght quality controls. GenStone will not rust or corrode
because the panels are made of polyurethane.
WHAT DOES THIS WARRANTY COVER?
Limited Lifeme Warranty Manufacturing Defects. GenStone warrants to you, the owner of the property at
the me the Products were installed, that the Products are free from defects in material and workmanship in
the course of manufacture if installed according to our specicaons.
Limited Fade Warranty. GenStone also warrants to you that for a limited period specied below, the Products
will not excessively fade. “Excessive Fading” is more than ‘normal fading’ (see below) which is in excess of a
Delta E of ve (5) Hunter units, as determined by GenStone. Limited Hail Damage Warranty. GenStone also
provides you with a limited hail damage warranty, more fully outlined below. This Warranty is limited to the
terms and condions, exclusions and limitaons, requirements and legal rights stated in this Warranty.
HOW LONG DOES THE COVERAGE LAST?
Limited Lifeme Warranty Manufacturing Defects. If you are an individual, this Limited Warranty lasts for
the life of the property on which the Products were originally applied (“Property”) for as long as you own
the Property. If you are not an individual (e.g., you are a corporaon, condominium, cooperave housing
arrangement, unincorporated associaon, school, church, government or public enty, etc.), the warranty
period will be 25 years from the date of original installaon of the Products on the Property, prorated as
outlined in the Warranty Coverage Schedule below. This Limited Warranty may be transferred with the
Property. However, upon the transfer, the warranty period will be no more than 25 years from the date of
original installaon of the Products on the Property, prorated in accordance with the Warranty Coverage
Schedule below.
Limited Fade Warranty. GenStone’s excessive fade warranty will last as long as GenStone’s Limited Warranty
lasts, and upon transfer with the Property, shall connue based upon the coverage terms for the GenStone
Limited Warranty. Limited Hail Damage Warranty. GenStone’s hail damage warranty will last as long as
GenStone’s Limited Warranty lasts, and upon transfer with the Property, shall connue based upon the
coverage terms for the GenStone Limited Warranty.
WHAT WILL WE DO?
You must nofy us in accordance with the noce requirements outlined below, and we must validate the
complaint. Upon the nocaon and validaon, we will undertake the following:
Limited Warranty Manufacturing Defect. We will repair, replace or refund the purchase price of the defecve
poron of our Product that blisters, checks, crazes, akes, peels or weathers unevenly due to a defect in our
manufacturing process. Our obligaons under this Warranty will in no event exceed the purchase price of the
originally installed Products found to be defecve. Any addional costs and expenses beyond these amounts
are your responsibility.
25 YEAR LIMITED WARRANTY
CONTACT OUR SUPPORT TEAM
1-800-425-0788 [e-mail]
Updated 4/4/2019Page 1 of 6