Warranty Guide
HOW DO YOU SUBMIT A WARRANTY CLAIM?
To initiate a claim, you should contact our warranty services department at 1-800-425-0788 to
receive a warranty claim form or download the claim form from the GenStone website. You must
submit your claim form in writing by email to us within the warranty period and within 30 days
after the Defect was discovered or should have been discovered by you. GenStone in most cases
will require specic information from you the purchaser to include, but not limited to: Photos and
pictures, samples and measurements so that GenStone can properly evaluate the claim. Failure of
Purchaser to provide any requested photos, pictures, samples, measurements, or other necessary
information could result in the claim being delayed or denied.
WARRANTY COVERAGE SCHEDULE
If GenStone determines in its sole discretion that the purchaser shall receive replacement Products
Or a refund for the portion of the Product related to the defect, the Proration schedule below shall
apply: refund amount will be provided according to the schedule below.
Updated 10/29/2020Page 3 of 3
YEARS FROM PURCHASE DATE GENSTONE’S COVERAGE PURCHASER’S RESPONSIBILITY
0 - 1 Year 100% 0%
1 year and 1 Day to 2 Years 95% 5%
2 Years and 1 Day to 3 Years 90% 10%
3 years and 1 Day to 4 Years 85% 15%
4 Years and 1 Day to 5 Years 80% 20%
5 Years and 1 Day to 7 Years 70% 30%
7 Years and 1 Day to 9 Years 60% 40%
9 Years and 1 Day to 12 Years 40% 60%
12 years and 1 Day to 20 Years 20% 80%
20 Years and 1 Day to 25 Years 10% 90%
WARRANTY DISPUTE RESOLUTION
Any dispute arising out of or related to this Warranty shall be resolved only by binding arbitration in
Denver, Colorado at the Judicial Arbiter Group, Inc.