Warranty

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GenStone Enterprises, LLC (“GenStone”) Faux Stone, Rock, and Brick Products (the “Products”) are

manufactured in accordance with high standards and tight quality controls. GenStone will not rust or

corrode because the panels are made of polyurethane.

WHAT DOES THIS WARRANTY COVER?

Limited Lifetime Warranty Manufacturing Defects. GenStone warrants to you, the owner of the

property at the time the Products were installed, that the Products are free from defects in material

and workmanship in the course of manufacture if installed according to our specications.

Limited Fade Warranty. GenStone also warrants to you that for a limited period specied below, the

Products will not excessively fade. “Excessive Fading” is more than ‘normal fading’ (see below) which

is in excess of a Delta E of ve (5) Hunter units, as determined by GenStone.

Limited Hail Damage Warranty. GenStone also provides you with a limited hail damage warranty,

more fully outlined below. This Warranty is limited to the terms and conditions, exclusions and

limitations, requirements and legal rights stated in this Warranty.

HOW LONG DOES THE COVERAGE LAST?

Limited Lifetime Warranty Manufacturing Defects. If you are an individual, this Limited Warranty

lasts for the life of the property on which the Products were originally applied (“Property”) for as

long as you own the Property. If you are not an individual (e.g., you are a corporation, condominium,

cooperative housing arrangement, unincorporated association, school, church, government or public

entity, etc.), the warranty period will be 25 years from the date of original installation of the Products

on the Property, prorated as outlined in the Warranty Coverage Schedule below. This Limited

Warranty may be transferred with the Property. However, upon the transfer, the warranty period

will be no more than 25 years from the date of original installation of the Products on the Property,

prorated in accordance with the Warranty Coverage Schedule below.

Limited Fade Warranty. GenStone’s excessive fade warranty will last as long as GenStone’s Limited

Warranty lasts, and upon transfer with the Property, shall continue based upon the coverage terms

for the GenStone Limited Warranty. Limited Hail Damage Warranty. GenStone’s hail damage

warranty will last as long as GenStone’s Limited Warranty lasts, and upon transfer with the Property,

shall continue based upon the coverage terms for the GenStone Limited Warranty.

WHAT WILL WE DO?

You must notify us in accordance with the notice requirements outlined below, and we must validate

the complaint. Upon the notication and validation, we will undertake the following:

Limited Warranty Manufacturing Defect. We will repair, replace or refund the purchase price of the

defective portion of our Product that blisters, checks, crazes, akes, peels or weathers unevenly due

to a defect in our manufacturing process.

25 YEAR LIMITED WARRANTY

CONTACT OUR SUPPORT TEAM

1-800-425-0788 warranty@genstone.com

Updated 5/22/2020Page 1 of 6

Summary of content (6 pages)

PAGE 1
25 YEAR LIMITED WARRANTY CONTACT OUR SUPPORT TEAM 1-800-425-0788 warranty@genstone.com REGISTER YOUR WARRANTY: https://genstone.com/warranty/registration GenStone Enterprises, LLC (“GenStone”) Faux Stone, Rock, and Brick Products (the “Products”) are manufactured in accordance with high standards and tight quality controls. GenStone will not rust or corrode because the panels are made of polyurethane. WHAT DOES THIS WARRANTY COVER? Limited Lifetime Warranty Manufacturing Defects.
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Our obligations under this Warranty will in no event exceed the purchase price of the originally installed Products found to be defective. Any additional costs and expenses beyond these amounts are your responsibility. Limited Fade Warranty.
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THIS WARRANTY DOES NOT COVER CONTINUED • Warping or distortion due to exposure to excessive heat sources (e.g., barbecue grills) or exposure to unusual or excessive reflective heat sources (e.g., skylight or window reflection, roofing materials, pools, decks, blacktop, or concrete materials); • Products that have been painted or whose surface has been altered in any way without written authorization from GenStone; or • any other causes beyond our reasonable control. OTHER LIMITATIONS 1.
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Products means faux polyurethane stone, rock, or brick materials manufactured by GenStone. Weathering means changes caused by exposure to sunlight, rain, air pollution, variations in temperature and other atmospheric conditions.
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In the event the claim is approved and the homeowner wants the sample returned, there will be a $25 handling fee. ANY REPAIR OF THE PRODUCTS UNDERTAKEN WITHOUT PRIOR WRITTEN AUTHORIZATION FROM GENSTONE WILL VOID THIS WARRANTY.
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CAUTION: Do not exceed the recommended concentrations of cleaners, it can cause damage to the Product. Avoid skin and eye contact with the solution, and in all cases follow manufacturer’s instructions for the use of cleaning compounds and solutions. Avoid use of abrasive-type cleaners and strong solvents. Test any cleaner on an inconspicuous area before applying to major areas. To minimize streaking, always follow with a rinsing of clear water.