Warranty

Our obligations under this Warranty will in no event exceed the purchase price of the originally
installed Products found to be defective. Any additional costs and expenses beyond these amounts
are your responsibility.
Limited Fade Warranty. We will repair, replace or refund the initial purchase price of any portion of
our Product that experiences excessive color fade after the installation of the Product, subject to
our examination of a Product sample and you performing the recommended annual preventative
maintenance as outlined on the GenStone website. Our obligations under this Warranty will in
no event exceed the purchase price of the originally installed Product found to be defective. Any
additional costs and expenses beyond these amounts are your responsibility.
Limited Hail Damage Warranty. It is your responsibility to pursue the cost of repair or replacement of
damaged material through your homeowner’s insurance or all other applicable insurance coverage.
After you exhaust such coverage, if you have any Product cost that you have incurred in the purchase
of the Product that is necessary to replace the Product on your Property which was damaged by hail,
and these costs are in excess of your total insurance coverage (excluding your insurance deductible),
we will reimburse you for that difference, up to the cost of replacement Product for the damaged
Product. Any additional costs and expense beyond these amounts are your responsibility. We will
have no responsibility for any costs associated with the labor required to remove, replace or install
any Product. In the event of repair, replacement or renishing under this Warranty, the Warranty
applicable to the replacement material or to the repaired or renished Products will extend only for
the time remaining under the original Warranty.
THIS WARRANTY DOES NOT COVER
• Damage of any kind resulting from faulty or improper installation;
• Normal weathering is the damaging effects of sunlight and extremes of weather and
atmosphere that may cause any colored surface to fade, chalk, or become soiled or stained;
exposure to the elements will cause gradual, uniform change over time; the degree to which
normal weathering occurs will vary depending on air quality, the building’s location and other
local conditions over which we have no control.
• installing the interior nish outdoors, voids the warranty
• settlement;
• damage from shipping;
• improper use;
• animals or birds of any kind;
• structural shrinkage or distortion of the property structure;
• re;
• lightning, hurricane, tornado, windstorm, earthquake, or other acts of God;
• harmful chemicals (including harmful cleaning compounds and pesticides);
• fumes or vapors;
• surface deterioration due to air pollution;
• misuse or abuse;
• vandalism;
• airborne stains, mold and mildew accumulation;
• your failure (or the failure of subsequent Property owners) to provide reasonable and necessary
maintenance of the Product (see “Care and Maintenance Instructions” below and other
guidelines on https://genstone.com/resources/advice-and-insights/maintenance-and-upkeep);
• impact of foreign objects
Updated 5/22/2020Page 2 of 6