Warranty

Products means faux polyurethane stone, rock, or brick materials manufactured by GenStone.
Weathering means changes caused by exposure to sunlight, rain, air pollution, variations in
temperature and other atmospheric conditions.
Weathers Unevenly or Uneven Weathering, such as checker boarding, means uneven or non-uniform
change in color of contiguous elements of siding under uniform, even and equal exposure to
sunlight, natural radiation, rain, natural variations in temperature or other atmospheric conditions.
HOW DO YOU REGISTER YOUR WARRANTY?
For all GenStone Products used on each installation project, one Application for Warranty
Registration must be completed by lling out the form on:
https://genstone.com/warranty/registration
or by mail
ATTN: GenStone Warranty Registration Department
10639 Bradford Road, Suite 103
Littleton, CO 80127
Failure to register the Warranty will not void the Warranty, but registration of this Warranty conrms
the date of purchase of our Products and assists GenStone in processing any Warranty claim you
might have. This conrmation is of benet to you, especially if your original proof of purchase is lost.
It is a good idea to retain your proof of purchase in case it is needed if you submit a warranty claim.
HOW DO YOU TRANSFER YOUR WARRANTY?
You and subsequent Property owners may transfer this Warranty by providing written notice to
us within 30 days after the date of transfer of ownership. The notice should include the warranty
registration number (if available), the address of the Property, the name and mailing address (if
different) of the new owners and the date of transfer. The notice should be sent to
ATTN: GenStone Warranty Registration Department
10639 Bradford Road, Suite 103
Littleton, CO 80127
Failure to notify GenStone will not void the Warranty, but the notice will assist GenStone in
processing any warranty claim. Warranty coverage upon transfer is as described in detail above.
Upon any transfer of the property, your obligations become the obligations of the new Property
owners.
HOW DO YOU SUBMIT A WARRANTY CLAIM?
You must submit your claim in writing to us within the warranty period and within a reasonable
period of time after the defect is discovered. To initiate a claim, you should contact our warranty
services number at 1-800-425-0788 to receive a warranty claims packet. If you would like to submit
a claim request in writing, please provide the following information: a description of the claimed
defect and the date the defect was discovered; the product you installed; the date of original
installation; and your name, address and phone number. Written claims should be sent to GenStone
Warranty Department, 10639 Bradford Road, Suite 103, Littleton, CO 80127 or fax your information
to 303-854-0238. GenStone will provide notication of any additional information and physical
evidence that may be required to process your claim. When a sample is required, it must be sent at
the homeowner’s expense.
Updated 5/22/2020Page 4 of 6