Warranty Guide

REGISTER YOUR WARRANTY: https://genstone.com/warranty/registration
GenStone Enterprises, LLC (“GenStone”) Faux Stone, Rock, and Brick Products (the “Products”) are
manufactured in accordance with high standards and tight quality controls. GenStone Products will
not rust or corrode because the panels are made of polyurethane.
WHAT DOES THIS WARRANTY COVER?
Manufacturing Defects. Manufacturing Defects. GenStone warrants to you, the owner of the
property at the time the Products were purchased, that the Products are free from defects in material
and workmanship in the course of manufacturing if installed according to GenStone’s Installation
Guide and maintained according to GenStone’s Use and Care document . A manufacturing defect
shall only constitute the following: akes peels, or deterioration or Product contraction greater than
0.07% of the original size of the Product.
HOW LONG DOES THE COVERAGE LAST?
This Limited Warranty lasts for 25 years from the original purchase date, prorated as outlined in
the Warranty Coverage Schedule below. This Limited Warranty is limited to the original GenStone
purchaser and is non-transferrable to any subsequent property owner.
WHAT WILL WE DO?
You must notify us in accordance with the notice requirements specied below, and GenStone will
investigate and determine, in its sole discretion, whether you have a valid claim. If GenStone, in its
sole discretion, determines that you have a valid warranty claim, GenStone will undertake the
following if applicable to your claim:
If GenStone determines that there was a manufacturing defect, in its discretion, GenStone will either:
(1) Provide paint, caulking, and sealant as it may determine will be adequate to repair the portion
of the Product related to the Defect or
(2) replace the portion related to the Defect or
(3) refund the purchase price for the portion related to the Defect, prorated as outlined in the
Warranty Coverage Schedule below.
Our obligations under this Warranty will in no event exceed the purchase price of the portion of
the Products found to be defective. Any additional costs and expenses beyond these amounts are
your responsibility. Labor costs are not covered.
25 YEAR LIMITED WARRANTY
CONTACT OUR SUPPORT TEAM
1-800-425-0788 [e-mail]
Updated 10/29/2020Page 1 of 3