Warranty Guide

1. LIMITED WARRANTY COVERAGE
GenStone Enterprises, LLC (”GenStone”) warrants to the original purchaser (for installation within the
United States and Canada) from time of purchase for a period of 25 years that the Trim, Panels, Corner and Ledger
Pieces (the “Product”) will not blister, peel, corrode, rust, rot, ake, or excessively fade due to defects on materials or
manufacture, when used for it’s intended purpose, properly installed, and maintained according to GenStone’s installation
instructions. Normal fading occurs overtime. GenStone Panels have a clear coat sealant applied during the manufacturing
process that should be reapplied every 3 - 5 years. Aquaseal Wet Look by Monochem is what was originally used. This
must is a water based solvent free sealant apply by manufacturers’ instructions.
2. CONDITIONS OF WARRANTY
GenStone’s liability shall be subject to the following terms and conditions:
• The products must be stored according to the manufacturer’s instructions at all times between
purchase and installation.
• The product must be installed according to GenStone’s installation instructions and all building
codes adopted by federal, state, or local governments or government agencies and applicable to the installation.
Failure to install the product per GenStone’s published instructions voids the warranty.
• This limited warranty shall not cover any labor or charges related to labor.
3. EXCLUSIONS
This warranty excludes the following:
• Alteration of product after shipment other than prescribed methods of installation and repair
• Damage from shipping or handling
• Damage of any kind resulting from inadequate or improper installation
• Misuse or abuse
• Vandalism
• Mold and mildew accumulation
• Settlement or any other structural changes or failures of the structure
• Damage resulting from intentional or negligent acts
• Lightning, hurricane, tornado, windstorm, earthquake, or any other acts of God
• Animals/Birds of any kind
• Fumes or vapors
• Damage due to air pollution
• Harmful chemicals (including but not limited to harmful cleaning compounds and pesticides)
• Failure to provide reasonable and necessary maintenance of the products
• Falling objects or impact of foreign objects
• Fire
• Color changes due to normal weathering (normal weathering is the damaging effects of sunlight and extremes
of weather and atmosphere that may cause any colored surface to fade, chalk, or become soiled or stained;
exposure to the elements will cause gradual, uniform, change over time; the degree to which normal weathering
occurs will vary depending on air quality, the building’s location and other local conditional over which GenStone
has no control). GenStone Panels have a clear coat sealant applied during the manufacturing process that
should be reapplied every 3 - 5 years. Aquaseal Wet Look by Monochem is what was originally used. This must
is a water based solvent free sealant apply by manufacturers’ instructions.
• Distortion and or warping from exposure to excessive heat sources, regardless if they are direct (grills or any
other source of open ame) or indirect/reective heat sources (glass, pools, asphalt, etc.)
• Any other causes beyond GenStone’s reasonable control.
25 Year Limited Warranty
Questions? Contact Our Support Team
1-800-425-0788
[e-mail]
Updated
1/16/2018