User Manual
Table Of Contents
- Contents
- Note for Users Upgrading GV-ASManager
- Firmware and Software Compatibility
- Naming and Definition
- Chapter 1 Introduction
- Chapter 2 Installation
- Chapter 3 The Main Screen of GV-ASManager
- Chapter 4 Settings
- Chapter 5 Video Integration
- Chapter 6 Anti-Passback
- Chapter 7 Patrol Tour
- Chapter 8 Other Functions
- 8.1 Setting Up System User
- 8.2 Setting Up Alert Notification
- 8.3 Startup, Backup and Export Setup
- 8.4 Setting Up GV-GF Fingerprint Readers
- 8.5 Scanning Driver’s Licenses and Business Card
- 8.6 Setting Hot Keys to Quickly Control Doors
- 8.7 Using Remote Lock Down App
- 8.8 Defining New Card Formats
- 8.9 Monitoring Emergency Exits with Input Sensors
- 8.10 Designing and Printing Access Card Template
- Chapter 9 GV-ASRemote
- Chapter 10 GV-ASWeb
- 10.1 Connecting to GV-ASManager
- 10.2 Accessing Live Video
- 10.3 Monitoring GV-ASManager
- 10.4 Accessing Logs
- 10.5 Adding and Deleting Controllers / LPR
- 10.6 Adding and Deleting Cards and Users
- 10.7 Searching, Adding and Deleting IP Cameras
- 10.8 Setting Schedule
- 10.9 Setting Access Groups
- 10.10 Setting Door Groups
- 10.11 Configuring Areas for Anti-Passback
- 10.12 Creating Maps
- 10.13 Setting Export Schedule for Lists and Logs
- 10.14 Setting Up Other Functions
- 10.15 Creating Accounts to Manage GV-ASWeb
- 10.16 Accessing GV-ASWeb using Mobile Devices
- Chapter 11 GV-TAWeb for Workforce Schedule and Payroll
- Chapter 12 GV-VMWeb for Visitor Management
- Chapter 13 License Plate Recognition
- Chapter 14 GV-Access Mobile Applications
- Chapter 15 GV-ASNotify
- Chapter 16 Database Settings
- Chapter 17 Net Module Utility
- Chapter 18 Troubleshooting
- Appendix
Troubleshooting
257
18
Chapter 18 Troubleshooting
Q1: GV-ASManager cannot connect to GV-AS / GV-EV Controller over the
Internet.
There are several causes for this problem such as IP address conflict, incorrect connection
settings and network failure. The following solution is to assign the fixed IP to the
GV-ASManager and GV-AS / GV-EV Controller respectively. This way can determine if the
problem is caused by the faulty devices and incorrect network settings.
1. Disconnect the hub or switch, which connects the GV-ASManager and GV-AS / GV-EV
Controller, from the network.
2. Give the GV-ASManager a fixed IP address that is NOT used by another device, e.g.
192.168.0.154.
Figure 18-1
3. Reset the GV-AS / GV-EV Controller module and Ethernet module to factory defaults.
a. Plug the GV-ASKeypad to the GV-AS / GV-EV Controller.
b. Remove the jumper cap from the 2-pin Default jumper.
c. Press the Reset button.
d. Replace the jumper cap back to the 2-pin Default jumper.
e. To reset the Ethernet Module, press and hold the Default EN button for 6 seconds.