User Manual
Table Of Contents
- Contents
- Note for Users Upgrading GV-ASManager
- Firmware and Software Compatibility
- Naming and Definition
- Chapter 1 Introduction
- Chapter 2 Installation
- Chapter 3 The Main Screen of GV-ASManager
- Chapter 4 Settings
- Chapter 5 Video Integration
- Chapter 6 Anti-Passback
- Chapter 7 Patrol Tour
- Chapter 8 Other Functions
- 8.1 Setting Up System User
- 8.2 Setting Up Alert Notification
- 8.3 Startup, Backup and Export Setup
- 8.4 Setting Up GV-GF Fingerprint Readers
- 8.5 Scanning Driver’s Licenses and Business Card
- 8.6 Setting Hot Keys to Quickly Control Doors
- 8.7 Using Remote Lock Down App
- 8.8 Defining New Card Formats
- 8.9 Monitoring Emergency Exits with Input Sensors
- 8.10 Designing and Printing Access Card Template
- Chapter 9 GV-ASRemote
- Chapter 10 GV-ASWeb
- 10.1 Connecting to GV-ASManager
- 10.2 Accessing Live Video
- 10.3 Monitoring GV-ASManager
- 10.4 Accessing Logs
- 10.5 Adding and Deleting Controllers / LPR
- 10.6 Adding and Deleting Cards and Users
- 10.7 Searching, Adding and Deleting IP Cameras
- 10.8 Setting Schedule
- 10.9 Setting Access Groups
- 10.10 Setting Door Groups
- 10.11 Configuring Areas for Anti-Passback
- 10.12 Creating Maps
- 10.13 Setting Export Schedule for Lists and Logs
- 10.14 Setting Up Other Functions
- 10.15 Creating Accounts to Manage GV-ASWeb
- 10.16 Accessing GV-ASWeb using Mobile Devices
- Chapter 11 GV-TAWeb for Workforce Schedule and Payroll
- Chapter 12 GV-VMWeb for Visitor Management
- Chapter 13 License Plate Recognition
- Chapter 14 GV-Access Mobile Applications
- Chapter 15 GV-ASNotify
- Chapter 16 Database Settings
- Chapter 17 Net Module Utility
- Chapter 18 Troubleshooting
- Appendix
Troubleshooting
259
18
7. The connection between the GV-ASManager and the controller should be established,
and the connection icon
should appear. If disconnection happens after you connect
the hub or switch to the network, then it should be other network problems. Please
contact your network administrator.
Q2: The connection established between the GV-ASManager and GV-AS /
GV-EV Controller is interrupted.
This may be due to IP address conflict. Follow these steps to troubleshoot the problem:
1. Disconnect the hub or switch, which connects to the GV-ASManager and GV-AS / GV-EV
Controller, from the network.
2. Run Windows Command Prompt. Take Classic Windows Start Menu for example, click
Start, select Accessories and click Command Prompt.
3. Type arp –d and press Enter.
Figure 18-4
4. Give the GV-ASManager a fixed IP address that is NOT used by another device. See
Figure 17-1.
5. Open the browser and enter the assigned IP address of the controller. The Network
Configuration page appears. See Figure 18-2.
6. In the IP address field, give the controller an IP address that is NOT used by another
device, e.g. 192.168.0.XXX.
7. On the GV-ASManager, enter the following settings. See Figure 18-3.
Controller ID: 1
Network: TCP/IP
IP: 192.168.0.XXX
Port: 4000
User: admin