User Manual

Table Of Contents
Troubleshooting
259
18
7. The connection between the GV-ASManager and the controller should be established,
and the connection icon
should appear. If disconnection happens after you connect
the hub or switch to the network, then it should be other network problems. Please
contact your network administrator.
Q2: The connection established between the GV-ASManager and GV-AS /
GV-EV Controller is interrupted.
This may be due to IP address conflict. Follow these steps to troubleshoot the problem:
1. Disconnect the hub or switch, which connects to the GV-ASManager and GV-AS / GV-EV
Controller, from the network.
2. Run Windows Command Prompt. Take Classic Windows Start Menu for example, click
Start, select Accessories and click Command Prompt.
3. Type arp –d and press Enter.
Figure 18-4
4. Give the GV-ASManager a fixed IP address that is NOT used by another device. See
Figure 17-1.
5. Open the browser and enter the assigned IP address of the controller. The Network
Configuration page appears. See Figure 18-2.
6. In the IP address field, give the controller an IP address that is NOT used by another
device, e.g. 192.168.0.XXX.
7. On the GV-ASManager, enter the following settings. See Figure 18-3.
Controller ID: 1
Network: TCP/IP
IP: 192.168.0.XXX
Port: 4000
User: admin