User's Manual

Set the Log File Location
1. Inside the Manual Diagnostics tool, click File > Settings.... The log file named
WirelessDiagLog.csv contains the results of the tests. It is saved as a text file and can
be used to troubleshoot network connectivity issues.
2. Click Browse to specify where you want the log file to be saved.
3. Click OK to apply your changes and return to the Manual Diagnostics Tool. The next
time you run the tests, the log file will be save to your specified location.
Run the Tests
1. Click the check box next to each test to select the test to run.
2. Click Run Tests to run the selected tests. The test results will be saved to a file
named WirelessDiagLog.csv.
3. Click Close to close the Manual Diagnostics Tool.
Available Tests
Name Description
Hardware Test
The test passes if the WiFi adapter is present and accessible. The
test fails if the adapter is not present or present but disabled. The
test summary displays whether the wireless hardware is enabled or
disabled.
Troubleshooting
● Verify that your adapter is listed under Network adapters in
the Device Manager.
● If the adapter is not listed, right-click Network adapters and
select Scan for hardware changes. You can also reboot
your system.
● Verify that your adapter is enabled in the Device Manager.
When the adapter is disabled, a red X is displayed on the
device. Right-click the adapter and select Enable from the
menu.
● When the adapter displays a yellow exclamation point, right-
click the adapter and reinstall the driver.
● Contact your computer manufacturer for other