User's Manual

Signal Test The test summary displays the signal quality. If the signal quality is

low, use the Troubleshoot button to diagnose and fix the problem.

Troubleshooting

● Move your computer 10 to 20 feet from the wireless access

point or router.

● Reduce interference by moving away from appliances

(microwaves, cell phones or 2.4 GHz phones) or access points

using the same channel.

● Try increasing the transmission power of the access point.

Ping Test

The test verifies whether the WiFi adapter successfully sent

messages to and received replies from the access point IP address,

default gateway, DHCP server (if enabled) and DNS servers. The

test summary displays whether replies from these entities were

received.

Example: Response: AP, default gateway. No Response: DHCP

server

NOTE: If the ping tests to this access point and default gateway are

successful but the ping test to the DNS server fails this is not a

wireless network issue but a general network issue.

Troubleshooting

● Disable the security firewall and try the ping test again.

● Contact the access point manufacturer to troubleshoot your

home network.

● Enterprise users should contact their network administrator.

Troubleshoot

Diagnose and fix problems displayed by each of the tests. The

Troubleshoot button becomes active if the test fails.

Run Tests Executes the tests that you have selected.

Closes the page.

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