User's Manual

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General Troubleshooting
● Basic Troubleshooting
● Intel® Wireless Troubleshooter
● Wireless Event Viewer
● Manual Diagnostics Tool
● Resolving Errors
Basic Troubleshooting
Problem or Symptom Possible Solution
The wireless network card cannot
connect to the access point.
Ensure that your access point is turned on, and that
you have a profile for the wireless network. The
security settings in your profile must match your
access point’s settings.
Ensure that 802.1X is disabled on both your access
point and your wireless card.
The wireless card drops
connection occasionally.
1. Move closer to the access point.
2. Power cycle access point.
3. Update access point firmware from access point
vendor support site.
4. Update the wireless LAN driver.