V110 Series USER MANUAL
Rugged Mobile Computing Solutions November 2019 TRADEMARKS All brand and product names are trademarks or registered trademarks of their respective companies. NOTE The information in this manual is subject to change without notice.
For the latest version of the manual, please visit the Getac website at www.getac.com.
Table of Contents Chapter 1 Getting Started .............................................................. 1 Getting the Computer Running................................................................. 2 Unpacking ................................................................................................. 2 Connecting to AC Power ....................................................................... 3 Opening and Closing the Cover ...........................................................
Configuring the Touchpad .................................................................. 27 Navigating on the Screen ....................................................................... 28 Using the Touchscreen ....................................................................... 28 Using the Dual Mode Display (Optional) ......................................... 31 Using Network and Wireless Connections ..........................................32 Using the LAN ......................................
Information Menu .................................................................................59 Main Menu...............................................................................................59 Advanced Menu .....................................................................................59 Security Menu ........................................................................................ 61 Boot Menu ......................................................................................
System Recovery ...................................................................................... 86 Using Windows RE ............................................................................... 86 Using Recovery Partition ................................................................... 87 Using the Driver Disc (Optional) ............................................................ 88 Appendix A Specifications...............................................................
Chapter 1 Getting Started This chapter first tells you step by step how to get the computer up and running. Then, you will find a section briefly introducing the external components of the computer.
Getting the Computer Running Unpacking After unpacking the shipping carton, you should find these standard items: V110 notebook computer AC adapter AC power cord Battery pack x 2 Carrying strap - or Carrying handle Stylus Tether Document(s) Driver disc (optional) Inspect all the items. If any item is damage or missing, notify your dealer immediately.
Connecting to AC Power CAUTION: Use only the AC adapter included with your computer. Using other AC adapters may damage the computer. NOTE: The battery pack is shipped to you in power saving mode that protects it from charging/discharging. It will get out of the mode to be ready for use when you install the battery pack and connect AC power to the computer for the very first time. When the AC adapter is connected, it also charges the battery pack. For information on using battery power, see Chapter 3.
1. Pull loose the cover latch () and release the clamp (). 2. Lift up the cover (). You can tilt the cover forward or backward for optimal viewing clarity. To close the top cover: 1. Close the display. 2. Lift the cover latch and engage the clamp on the display. Then, push in the cover latch to click it into place. CAUTION: Before engaging the clamp, make sure the two guide pins are correctly seated in place.
Operating in Tablet Mode In addition to being used as a regular notebook computer, your computer can also be operated in Tablet mode. In Tablet mode, you operate the computer with a stylus or digitizer pen, or a fingertip, instead of a keyboard or mouse. 1. Open the top cover so that it is almost perpendicular with the keyboard of the computer. 2. Turn the display counter-clockwise by 180o. CAUTION: Do not rotate the display more than 180o, or attempt to rotate the display clockwise. 3.
4. Lift the cover latch and engage the clamp on the display. Then, push in the cover latch to click it into place. CAUTION: Before engaging the clamp, make sure the two guide pins are correctly seated in place.
Turning On and Off the Computer Turning On ). The Windows operating system should start. Press the power button ( NOTE: Tapping the screen during startup may invoke a pre-boot menu (unless the default settings have been changed). If the menu appears, simply select Continue. Turning Off When you finish a working session, you can stop the system by turning off the power or leaving it in Sleep or Hibernation mode: To... Do this...
Taking a Look at the Computer NOTE: Depending on the model you purchased, the appearance of your computer may not be exactly the same as those shown in this manual. CAUTION: You need to open the protective covers to access the connectors. When not using a connector, make sure to close the cover completely for waterand dust-proof integrity. (Engage the locking mechanism if existing.) Front Components Ref Component Description Strap holder Two buckles hold the carrying strap.
Ref Component Description When pressed longer: Serves as the Ctrl+Alt+Del keyboard keys. NOTE: The hardware buttons (except the power button) can be re-defined using G-Manager. Rear Components To access a connector, open its protective cover by lifting up the tab of the cover. When closing the cover, push the tab downward until the cover clicks into place. Ref Component Description Power connector Connects the AC adapter. HDMI connector Connects a HDMI monitor or TV set. USB 3.
Right-Side Components To access a connector, open its protective cover by lifting up the tab of the cover. When closing the cover, push the tab downward until the cover clicks into place. To access a device bay, slide the cover latch toward the unlocked position ( ) and then lift up the tab to release the cover. When closing the cover, push the tab downward until the cover clicks into place and then slide the latch toward the locked position ( ).
Ref Component Description This is a multi-purpose bay. It can be one of the below two modules. a Card slots Storage card slot (upper) Accepts an SD card for removable storage media. Smart card slot Accepts a smart card for additional security feature. (lower) b Barcode reader Scans and reads barcodes. Left-Side Components To access a device bay, slide the cover latch toward the unlocked position ( ) and then lift up the tab to release the cover.
Top-open Components Ref Component Description RFID antenna (optional) Reads data from NFC/RFID tags. Touchscreen Displays and receives information for the computer. Camera indicator Lights up when the camera is in use. IR sensor (optional) Detects the infrared energy of objects to form an image. The sensor flashes red light when in use. The near infrared (IR) imaging capability allows you to use Windows Hello face authentication.
Ref Component Description Fingerprint scanner (optional) Serves as the fingerprint verification, preventing unauthorized access to your computer. Light sensor Detects the surrounding lighting condition for automatic adjustment of the LCD brightness. Windows logo button Opens or closes the Start menu. Indicators Show the current status of the computer’s devices. Power Lights green when the computer is turned on.
Bottom Components Ref Component Description Camera indicator (optional) Lights up when the camera lens beside it is in use. Flash (optional) Provides extra light when taking pictures. Camera lens (optional) Allows you to use the camera function. Memory slots Inside are the memory slots for expanding the memory size of your computer. SIM card slot (optional) Inside is the SIM card slot.
Ref Component Docking connector Description Inside is the docking connector for connecting an office dock or vehicle dock (purchased separately).
Installing the Accessories NOTE: The accessories you have depend on the model purchased. Attaching the Carrying Strap or Handle If you have the carrying strap: Insert one end of the strap into one strap holder () on your computer and feed it through the slider buckle (). Use the fastener () to fix the strap end in place. Secure the other end of the strap to the computer in the same way. The strap provides a slot for storing the stylus ().
If you have the carrying handle: 1. Unfasten six screws (three at each side) from the corner bumpers. The loop bracket will come loose from each bumper. 2. Fit the handle into place and secure with screws. At each side, fasten the two longer screws to the front of the computer and the middle-length screw to the round corner. 3. Fit the loop bracket into place (one at each side) and secure with the shortest screw. Stylus slot 4. The handle has a slot for storing the stylus.
Using the Tether A tether is available for attaching the stylus to your computer. 1. Insert one of the tether’s loop ends through the hole of the stylus (as indicated by below). Then, insert the other end through the first loop (as indicated by below) and pull it tight. 2. If you have the carrying strap: Insert the other loop end to the strap holder on computer (as indicated by below). Then, insert the stylus end through the loop (as indicated by below) and pull it tight.
If you have the carrying handle: Insert the other loop end to the strap holder on the handle (as indicated by below). Then, insert the stylus end through the loop (as indicated by below) and pull it tight.
Attaching the Handgrip Strap (Optional) 1. Insert a hook to each of the computer’s four bottom corners. Secure each hook with a screw. 2. Attach the four loops of the handgrip strap to the four hooks. Make sure the loops are securely hooked. When you need to operate and hold your computer at the same time, insert your hand through the strap for a firm grip.
Chapter 2 Operating Your Computer This chapter provides information about the use of the computer. If you are new to computers, reading this chapter will help you learn the operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your computer. CAUTION: Do not expose your skin to the computer when operating it in a very hot or cold environment. The computer can get uncomfortably warm when you use it in high temperatures.
Using the Internal Keyboard Your keyboard has all the standard functions of a full-sized computer keyboard plus an Fn key added for specific functions. The standard functions of the keyboard can be further divided into four major categories: Typewriter keys Cursor-control keys Numeric keys Function keys Typewriter Keys Typewriter keys are similar to the keys on a typewriter. Several keys are added such as the Ctrl, Alt, Esc, and lock keys for special purposes.
Numeric Keypad A 15-key numeric keypad is embedded in the typewriter keys as shown next: Numeric keys facilitate entering of numbers and calculations. When Num Lock is on, the numeric keys are activated; meaning you can use these keys to enter numerals. NOTE: When the numeric keypad is activated and you need to type the English letter in the keypad area, you can turn Num Lock off or you can press Fn and then the letter without turning Num Lock off.
Function Keys On the top row of the keys are the function keys: F1 to F12. Function keys are multipurpose keys that perform functions defined by individual programs. Fn Key The Fn key, at the lower left corner of the keyboard, is used with another key to perform the alternative function of a key. To perform a desired function, first press and hold Fn, then press the other key. Hot Keys Hot keys refer to a combination of keys that can be pressed any time to activate special functions of the computer.
Key Description Switches the display output to the next choice if an external display is connected. Choices are: LCD only LCD + External display (Duplicate) LCD + External display (Extend) External display only The hot keys are equivalent to Windows logo key + P. Decreases the LCD brightness. Increases the LCD brightness. Switches the touchscreen on or off. Switches the touchpad off or on. Switches the system sound output off (mute) or on. Switches the display on or off.
Using the Touchpad CAUTION: Do not use a sharp object such as a pen on the touchpad. Doing so may damage the touchpad surface. NOTE: Press Fn+F9 to toggle the touchpad on or off. For optimal performance of the touchpad, keep your fingers and the pads clean and dry. When tapping on the pad, tap lightly. Do not use excessive force.
Term Action Click Press and release the left button. –or– Tap gently anywhere on the pad. Double-click Press and release the left button twice in quick succession. –or– Tap twice on the pad rapidly. Drag and drop Press and hold the left button, then move your finger until you reach your destination (drag). Finally, release the button (drop) when you finish dragging your selection to the destination. The object will drop into the new location.
Navigating on the Screen The screen of your computer is touch-sensitive. You can operate the computer by touching the screen with your finger or the stylus. CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the touchscreen. Doing so may damage the touchscreen surface. NOTE: An optical film has been attached to the screen before shipment. The film is a consumable, which will be worn out by possible scratches. You can purchase a new one when replacement is required.
The following table shows how you use the touchscreen to obtain equivalent mouse functions. Equivalent Mouse Function Term/Action Tap: Touch the screen once. Click/Point Double-tap: Touch the screen twice rapidly. Double-click Tap and hold: Tap and hold until a popup menu appears. Right-click Drag: Hold the stylus (or finger) on the screen and drag across the screen until reaching your destination.
Gestures ( Actions = finger down; = finger up) Rotate or Move two fingers in opposing directions. -orUse one finger to pivot around another. Press and Tap Descriptions Use rotating to move a picture or other item on the screen in a circular direction (clockwise or counterclockwise). The gesture works in applications that support the specific gesture. Use press and tap to access the shortcut menu. Press on target and tap using a second finger.
Using the Dual Mode Display (Optional) Dual mode display (if your model has the feature) incorporates both touchscreen and digitizer functions. The display is set to Touchscreen mode by default. Touchscreen mode provides all the functionalities that an ordinary touchscreen has. When the Computer receives signals from the digitizer pen, the display automatically switches to Digitizer mode.
Using Network and Wireless Connections Using the LAN To connect the network cable to the LAN module, connect one end of the LAN cable to the RJ45 connector on the computer and the other end to the network hub. Using the WLAN The WLAN (Wireless Local Area Network) module of your computer supports IEEE 802.11a/b/g/n/ac Turning On/Off the WLAN Radio To turn on the WLAN radio: Click Settings Network & Internet Wi-Fi. Slide the Wi-Fi switch to the On position.
Connecting to a WLAN Network 1. Make sure that the WLAN function is enabled (as described above). 2. Click the network icon 3. Select the device you want to connect from the search results. 4. Some networks require a network security key or passphrase. To connect to one of those networks, ask your network administrator or Internet service provider (ISP) for the security key or passphrase. in the lower right of the task bar.
3. Click 4. Select the device you want to connect from the search results. 5. Depending on the type of BT device that you want to connect to, you will need to enter the pertinent information. Settings Devices BT. For detailed information on using the BT feature, see Windows’ online Help. Using the WWAN Feature (Optional) A WWAN (Wireless Wide Area Network) uses mobile telecommunication cellular network technologies to transfer data. The WWAN module of your computer supports 3G and 4G LTE.
Slide the SIM card holder tray toward the OPEN direction to unlock. Lift up the tray and, noting the orientation, insert the SIM card into the tray. Close the holder tray and slide it back to the locked position. 5. Close the compartment cover and secure with 8 screws. Turning On/Off the WWAN Radio To turn on the WWAN radio: Click Settings Network & Internet Airplane mode. Slide the Cellular switch to the On position.
Using the Fingerprint Scanner (Optional) CAUTION: For optimal performance, both the scanning surface and the finger should be clean and dry. Clean the scanning surface when needed. You can use adhesive tape to remove dirt and oil from the scanner surface. It is not recommended that you use the fingerprint scanner in a belowfreezing temperature. The moisture on your finger can freeze to the scanner’s metal surface when you touch it, resulting in a failed operation.
When placing your finger on the scanner, make sure you position your finger correctly as described and illustrated below. Maximum contact area: Place your finger to completely cover the scanner with maximum contact surface. Place on the center: Position the center of your fingerprint (core) at the center of scanner. Top View Side View Scanner Core After placing your finger on the scanner, lift it up and place it down again. You should slightly move your finger between each reading.
Using the Barcode Reader (Optional) NOTE: The maximum operating temperature for the barcode reader is 50 C (122 F). If your model has the barcode reader, you can scan and decode most common 1D and 2D symbologies. To read barcodes: 1. Start your processing software and open a new or existing file. Place the insertion point (or called cursor) where you want the data to be entered. 2. Press the Trigger button on your computer.
Chapter 3 Managing Power Your computer operates either on external AC power or on internal battery power. This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way.
AC Adapter CAUTION: The AC adapter is designed for use with your Computer only. Connecting the AC adapter to another device can damage the adapter. The AC power cord supplied with your Computer is for use in the country where you purchased your Computer. If you plan to go overseas with the Computer, consult your dealer for the appropriate power cord. When you disconnect the AC adapter, disconnect from the electrical outlet first and then from the Computer.
Battery Pack Your computer has two battery packs. The battery pack is the internal power source for the computer. It is rechargeable using the AC adapter. NOTE: Care and maintenance information for the battery is provided in the “Battery Pack Guidelines” section in Chapter 7. Charging the Battery Pack NOTE: Charging will not start if the battery’s temperature is outside the allowed range, which is between 0 C (32 F) and 50 C (122 F).
Initializing the Battery Pack You need to initialize a new battery pack before using it for the first time or when the actual operating time of a battery pack is much less than expected. Initializing is the process of fully charging, discharging, and then charging. It can take several hours. The G-Manager program provides a tool called “Battery Recalibration” for the purpose. (See “錯誤! 找不到參照來源。” in Chapter 6.) Checking the Battery Level NOTE: Any battery level indication is an estimated result.
Battery Low Signals and Actions The battery icon changes appearance to display the current state of the battery. Battery Icon Battery Level Description Discharging The icon shows the charge remaining in 10-percent increments until the charge reaches the low-battery level. Low The battery charge has reached the low-battery level. Critically low The battery charge has reached the critical battery level. By default, Windows will display a notification and put your computer into Hibernation.
(Battery 1 as the example) 2. Hold the battery latch and slide it toward the right to unlock. (Battery 1 as the example) CAUTION: To unlock or lock, always hold the battery latch itself to move it. Never use the ribbon strip to pull the battery latch. The wrong method can cause a broken strip or an incorrect battery pack installation. 3. Remove the battery pack out of the slot by pulling the ribbon strip. 4. Noting the orientation, insert the new battery pack all the way into the slot. 5.
6. When closing the cover, push the tab downward until the cover clicks into place and then slide the latch toward the locked position ( ). CAUTION: Make sure the latch is correctly locked, not revealing the underneath red part.
Power-Saving Tips Aside from enabling your computer’s power saving mode, you can do your part to maximize the battery’s operating time by following these suggestions. Do not disable Power Management. Decrease the LCD brightness to the lowest comfortable level. Shorten the length of time before Windows turn off the display. When not using a connected device, disconnect it. Turn off the wireless radio if you are not using the wireless module (such as WLAN, BT, or WWAN).
Chapter 4 Expanding Your Computer You can expand the capabilities of your computer by connecting other peripheral devices. When using a device, be sure to read the instructions accompanying the device together with the relevant section in this chapter.
Connecting Peripheral Devices Connecting a Display Monitor If you want the benefits of a larger display screen with higher resolution, you can connect an external display monitor to your computer. Your computer supports an HDMI connector. HDMI (High-Definition Multimedia Interface) is an audio/video interface that transmits uncompressed digital data and therefore delivers true HD quality. You can switch the display output by using Fn+F5, Windows Control Panel, or OSD Control Panel.
Connecting a Device for USB Charging Your computer has a PowerShare USB port ( ). You can use this port to charge mobile devices even when the computer is in power-off, sleep, or hibernation state. A connected device is charged by either external power (if the AC adapter is connected) or by the computer’s battery (if the AC adapter is not connected). In the latter case, charging will stop when the battery level gets low (20% capacity).
Connecting a Serial Device Your computer has a serial port for connecting a serial device such as a serial mouse or serial communication device. Connecting an Audio Device The combo connector is the “4-pole TRRS 3.5mm” type (Apple iPhone Recessed) so you can connect a compatible headset microphone. SAFETY WARNING: To prevent possible hearing damage, do not listen at high volume levels for long periods.
Using Various Card Readers Using Smart Cards NOTE: You do not have the smart card slot if your model comes with the barcode reader. With an embedded microcontroller, smart cards have the unique ability to store large amounts of data, carry out their own on-card functions (e.g., encryption and mutual authentication), and interact intelligently with a smart card reader. To insert a smart card: 1. Locate the smart card reader. Open its protective cover by lifting up the tab of the cover. 2.
Using Storage Cards NOTE: You do not have the SD card slot if your model comes with the barcode reader. Your computer has a storage card reader. The card reader is a small drive for reading from and writing to removable storage cards (or called memory cards). The reader supports SD (Secure Digital) and SDXC (Secure Digital eXtended Capacity) cards. To insert a storage card: 1. Locate the storage card reader. Open its protective cover by lifting up the tab of the cover. 2.
Using the NFC/RFID Reader (Optional) If your model has the NFC/RFID reader module, you can read data from NFC (Near Field Communication) and RFID (Radio Frequency Identification) tags. RFID antenna NOTE: For optimal results when reading an NFC/RFID tag, have the tag face the antenna in the same orientation as indicated by the icon on the exterior of the computer. For your model, the icon shows a horizontal position. When not using an NFC/RFID card, do not leave it within or near the antenna area.
Changing or Replacing Replacing the Hard Disk Drive 1. Turn off the computer and disconnect the AC adapter. 2. Slide the cover latch toward the unlocked position ( the tab () to release the cover. 3. Using the ribbon strip, first pull the small latch toward the right to unlock () and then pull the hard disk drive out of the device bay (). 4. Noting the orientation, insert the new hard disk drive all the way into the slot until the small latch clicks into place. 5.
System Memory Upgrade You can upgrade your computer by expanding system memory. CAUTION: It is not recommended that you buy and install RAM modules by yourself. If you want to expand system memory, please ask Getac service center to install DRAM modules for you so that full compatibility can be guaranteed. RAM modules are extremely sensitive to static electricity. There are cases where static electricity generated by the human body has adversely affected such modules.
5. To install the RAM module, match the module’s notched part with the socket’s projected part and firmly insert the module into the socket at a 20-degree angle (). Then push down until the retaining clips lock the module into position (). CAUTION: If the RAM module is difficult to insert or difficult to push down, do not force it. Check once more to ensure that the module is positioned correctly. 6. Replace the plastic bar and secure with two screws. 7.
Chapter 5 Using BIOS Setup BIOS Setup Utility is a program for configuring the BIOS (Basic Input/ Output System) settings of the computer. BIOS is a layer of software, called firmware, that translates instructions from other layers of software into instructions that the computer hardware can understand. The BIOS settings are needed by your computer to identify the types of installed devices and establish special features. This chapter tells you how to use the BIOS Setup Utility.
When and How to Use NOTE: The actual setting items on your model may differ from those described in this chapter. The availability of some setting items depends on the Windows version your computer is running. You need to run BIOS Setup Utility when: You see an error message on the screen requesting you to run BIOS Setup Utility. You want to restore the factory default BIOS settings. You want to modify some specific settings according to the hardware.
Menu Descriptions Information Menu The Information menu contains the basic configuration information of the system. There are no user-definable items in this menu. NOTE: The “Asset Tag” information appears when you have entered the asset number for this computer using the asset management program. The program is provided in the Asset tag folder of the Driver disc. Main Menu The Main menu contains the various system settings. System Date sets the system date. System Time sets the system time.
Wake Up Capability Any-key Wake Up From S3 state allows any key to wake up the system from S3 (Sleep) state. USB Wake-Up From S3 allows a USB device activity to wake up the system from S3 (Sleep) state. System Policy allows you to choose between Performance and Balance. If battery life is your first priority, select Balance. If you need system performance more than battery life, select Performance. AC Initiation sets if connecting AC power will automatically start or resume the system.
Technology for Directed I/O). When enabled, VT-d helps enhance Intel platforms for efficient virtualization of I/O devices. Device Configuration enables or disables several hardware components. The items available for setting depend on your model. Diagnostics and System Tester H2ODST Tool performs system baseline check. Recovery Partition allows you to restore your Windows 10 system to the factory default state by using the “recovery partition” feature.
Strong Password enables or disables strong password. When enabled, the password you set must contain at least one upper-case letter, one lower-case letter, and one digit. Password Configuration sets the minimum password length. Enter the number in the input field and select [Yes]. The number should be between 4 and 64. Password on Boot allows you to enable or disable the entering of password for booting up your system.
Boot Type Order determines the boot order. You can rearrange the order by dragging the boot device name up or down in the list. Each boot device can be individually set to On or Off. If you want to exclude a boot device from the boot order, set the device to Off. Exit Menu The Exit menu displays ways of exiting BIOS Setup Utility. After finishing with your settings, you must save and exit so that the changes can take effect.
Chapter 6 Using Getac Software Getac software includes application programs for specific computer components and utility programs for overall management. This chapter briefly introduces the programs.
OSD Control Panel The OSD (On Screen Display) Control Panel provides a user-friendly interface for you to quickly activate or operate certain functions on your computer with a simple click of the screen. To open the OSD Control Panel, start the program named OSDC. The following screen appears. Help For detailed information on the program, see the program’s online help.
G-Manager G-Manager allows you to view, manage, and configure several system functions and features. The G-Manager home menu presents four categories. Select a category name to open it. For detailed information, see the program’s online help. Select About Help.
G-Camera G-Camera is a geo-tagging camera application. Geographical information can be embedded into JPEG files as EXIF 2.2 metadata. NOTE: G-Camera uses the standard location service of Windows. To start the G-Camera application, select G-Camera. In the middle is the preview window with status display. At the two sides are various buttons. For detailed information on the program, see the program’s online help. Click Help.
Chapter 7 Care and Maintenance Taking good care of your computer will ensure a trouble-free operation and reduce the risk of damage to your computer. This chapter gives you guidelines covering areas such as protecting, storing, cleaning, and traveling.
Protecting the Computer To safeguard the integrity of your computer data as well as the computer itself, you can protect the computer in several ways as described in this section. Using an Anti-Virus Strategy You can install a virus-detecting program to monitor potential viruses that could damage your files. Using the Cable Lock You can use a Kensington-type cable lock to protect your computer against theft. The cable lock is available in computer stores.
Taking Care of the Computer Location Guidelines For optimal performance, use the computer where the recommended temperature is between 0 C (32 F) and 55 C (131 F). (Actual operating temperature depends on product specifications.) Avoid placing the computer in a location subject to high humidity, extreme temperatures, mechanical vibration, direct sunlight, or heavy dust. Using in extreme environments for long periods can result in product deterioration and a shortened product life.
LCD image sticking occurs when a fixed pattern is displayed on the screen for a prolonged period of time. You can avoid the problem by limiting the amount of static content on the display. It is recommended that you use a screen saver or turn off the display when it is not in use. To maximize the life of the backlight in the display, allow the backlight to automatically turn off as a result of power management. Cleaning Guidelines Never clean the computer with its power on.
Charge the battery pack between 10 C ~ 30 C (50 F ~ 86 F) temperature range. A higher environment temperature will cause the battery pack’s temperature to rise. Avoid charging the battery pack inside a closed vehicle and in hot weather condition. Also, charging will not start if the battery pack is not within the allowed temperature range. It is recommended that you do not charge the battery pack more than once a day.
Touchscreen Guidelines Use your finger or the stylus (if purchased) on the display. Using a sharp or metallic object other than your finger or stylus may cause scratches and damage the display, thereby causing errors. Use a soft cloth to remove dirt on the display. The touchscreen surface has a special protective coating that prevents dirt from sticking to it. Not using a soft cloth may cause damage to the special protective coating on the touchscreen surface.
When Traveling Before traveling with your computer, make a backup of your hard disk data into flash disks or other storage devices. As an added precaution, bring along an extra copy of your important data. Make sure that the battery pack is fully charged. Make sure that the computer is turned off and the top cover is securely closed. Make sure that all the connector covers are closed completely to ensure the waterproof integrity.
Chapter 8 Troubleshooting Computer problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved. This chapter tells you what actions to take when solving common computer problems.
Preliminary Checklist Here are helpful hints to follow before you take further actions when you encounter any problem: Try to isolate which part of the computer is causing the problem. Make sure that you turn on all peripheral devices before turning on the computer. If an external device has a problem, make sure that the cable connections are correct and secure. Make sure that the configuration information is properly set in the BIOS Setup program.
Solving Common Problems Battery Problems The battery does not charge (Battery Charge indicator does not light amber). Make sure that the AC adapter is properly connected. Make sure that the battery is not too hot or cold. Allow time for the battery pack to return to room temperature. If the battery doesn’t charge after it has been stored in very low temperatures, try disconnecting and reconnecting the AC adapter to solve the problem. Make sure that the battery pack is installed correctly.
Display Problems Nothing appears on the screen. During operation, the screen may automatically turn off as a result of power management. Press any key to see if the screen comes back. The brightness level might be too low. Increase the brightness. The display output might be set to an external device. To switch the display back to the LCD, press the Fn+F5 hot key or change the display through the Display Settings Properties. The characters on the screen are dim.
The following message appears during the fingerprint login process – “Couldn’t recognize that fingerprint. Make sure you’ve set up your fingerprint in Windows Hello.” When placing your finger on the scanner, make sure your finger aims at the center of the scanner surface and covers as much area as possible. If a fingerprint login frequently fails, try enrolling again. Hardware Device Problems The computer does not recognize a newly installed device.
LAN Problems I cannot access the network. Make sure that the LAN cable is properly connected to the RJ45 connector and the network hub. Make sure that the network configuration is appropriate. Make sure that the user name or password is correct. Power Management Problems The computer does not enter Sleep or Hibernation mode automatically. If you have a connection to another computer, the computer does not enter Sleep or Hibernation mode if the connection is actively in use.
4. Rotate the computer 360 at least three times around each axis (X, Y, and Z) as shown below. Software Problems An application program does not work correctly. Make sure that the software is correctly installed. If an error message appears on the screen, consult the software program’s documentation for further information. If you are sure the operation has stop, reset the computer. Sound Problems No sound is produced. Make sure that the volume control is not set too low.
Make sure that the computer is not in Sleep mode. If using an external speaker, make sure that the speaker is properly connected. Distorted sound is produced. Make sure that the volume control is not set too high or too low. In most cases, a high setting can cause the audio electronics to distort the sound. Startup Problems When you turn on the computer, it does not respond and the Power Indicator does not light green.
Radio interference exists. Move your computer away from the device causing the radio interference such as microwave oven and large metal objects. Plug your computer into an outlet on a different branch circuit from that used by the affecting device. Consult your dealer or an experienced radio technician for help. I cannot connect to another WLAN device. Make sure that the WLAN feature is turned on. Make sure that the SSID setting is the same for every WLAN device in the network.
You have moved out of range of the network. Turn off power management. Other Problems The date/time is incorrect. Correct the date and time via the operating system or BIOS Setup program. After you have performed everything as described above and still have the incorrect date and time every time you turn on the computer, the RTC (RealTime Clock) battery is at the end of its life. Call an authorized dealer to replace the RTC battery. GPS signals drop when they are not supposed to.
Resetting the Computer You may have to reset (reboot) your computer on some occasions when an error occurs and the program you are using hangs up. If you are sure the operation has stopped and you cannot use the “restart” function of the operating system, reset the computer. Reset the computer by any one of these methods: Press Ctrl+Alt+Del on the keyboard. This opens the Ctrl-Alt-Del screen where you can select actions including Restart. Press and hold the P1 button for more than 2 seconds.
System Recovery Using Windows RE Windows 10 has a recovery environment (Windows RE) that provides recovery, repair, and troubleshooting tools. The tools are referred to as Advanced Startup Options. You can access these options by selecting Settings Update & security. There are several choices: System Restore This option allows you to restore Windows to an earlier point in time if you have created a restore point.
Using Recovery Partition When necessary, you can restore your Windows 10 system to the factory default state by using the “recovery partition” feature. Recovery partition is a portion of your hard disk drive that is set aside by the manufacturer to hold the original image of your system. WARNING: Using this feature will reinstall Windows to your system and configure it to the system’s factory default settings. All data on the hard disk drive will be lost.
Using the Driver Disc (Optional) NOTE: You can download the latest drivers and utilities from Getac website at http://www.getac.com Support. The Driver disc contains drivers and utilities required for specific hardware in your computer. Since your computer comes with drivers and utilities pre-installed, you normally do not need to use the Driver disc. In case you want to manually install Windows, you will have to install the drivers and utilities one by one after installing Windows.
Appendix A Specifications NOTE: Specifications are subject to change without any prior notice. Parts Specifications CPU Whiskey Lake U Platform - Intel® Core™ i5-8265U, 1.6GHz up to 3.9GHz, 6M cache - Intel® Core™ i5-8365U, 1.6GHz up to 4.1GHz, 6M cache - Intel® Core™ i7-8565U, 1.8GHz up to 4.6GHz, 8M cache - Intel® Core™ i7-8665U, 1.9GHz up to 4.
Parts Specifications I/O ports USB 3.1 Gen 2 x 2, PowerShare USB 3.0, RS-232, HDMI, combo audio (4-pole TRRS 3.5mm type), RJ45, Docking LAN Intel® i219-LM Gigabit Network Connection, 10/100/1000 Mbps Ethernet Wireless LAN + BT Intel® 9260NGW 2x2 802.11 AC + BT 5.
Appendix B Regulatory Information This appendix provides regulatory statements and safety notices on your computer. NOTE: Marking labels located on the exterior of your computer indicate the regulations that your model complies with. Please check the marking labels and refer to the corresponding statements in this appendix. Some notices apply to specific models only.
On the Use of the System Class B Regulations USA Federal Communications Commission Radio Frequency Interference Statement NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Canada Canadian Department of Communications Radio Interference Regulations Class B Compliance Notice This Class B digital apparatus meets all requirements of the Canada InterferenceCausing equipment regulations. Cet appareil numérique de Classe B respecte toutes les exigences du Règlement Canadien sur le matériel brouileur.
This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter, except tested built-in radios. Cet appareil et son antenne ne doivent pas être situés ou fonctionner en conjonction avec une autre antenne ou un autre émetteur, exception faites des radios intégrées qui ont été testées. The County Code Selection feature is disabled for products marketed in the US/ Canada.
Safety Notices About the Battery If the battery is mishandled, it may cause fire, smoke or an explosion and the battery’s functionality will be seriously damaged. The safety instructions listed below must be followed. Danger Do not immerse the battery with liquid such as water, sea water or soda. Do not charge/discharge or place the battery in high-temperature (more than 80 C / 176 F) locations, such as near a fire, heater, in a car in direct sunlight, etc. Do not use unauthorized chargers.
Caution Do not use the battery where static electricity (more than 100V) exists that might damage the protection circuit of the battery. When children are using the system, parents or adults must ensure that they are using the system and battery correctly. Keep the battery away from flammable materials during charging and discharging. In case lead wires or metal objects come out from the battery, you must seal and insulate them completely.
FRENCH ATTENTION: II y a danger d’explosion s’il y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du même type ou d’un type équivalent recommandé par le constructeur. Mettre au rebut les batteries usagées conformément aux instructions du fabricant. Attention (for USA Users) The product that you have purchased contains a rechargeable battery. The battery is recyclable.
Heat Related Concerns Your device may become very warm during normal use. It complies with the useraccessible surface temperature limits defined by the International Standards for Safety. Still, sustained contact with warm surfaces for long periods of time may cause discomfort or injury. To reduce potential heat-related concerns, follow these guidelines: Keep your device and its AC adapter in a well-ventilated area when in use or charging. Allow for adequate air circulation under and around the device.
On the Use of the RF Device USA and Canada Safety Requirements and Notices IMPORTANT NOTE: To comply with FCC RF exposure compliance requirements, the antenna used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Radio Frequency Interference Requirements and SAR This device meets the government’s requirements for exposure to radio waves.
Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. CAUTION: The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by the manufacturer could void the user’s authority to operate this device.
Caution: i. the device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems; ii. for devices with detachable antenna(s), the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall be such that the equipment still complies with the e.i.r.p. limit iii.
European Union CE Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 2014/53/EU. Danish Dette produkt er i overensstemmelse med det europæiske direktiv 2014/53/EU. Dutch Dit product is in navolging van de bepalingen van Europees Directief 2014/53/EU. Finnish Tämä tuote noudattaa EU-direktiivin 2014/53/EU määräyksiä. French Ce produit est conforme aux exigences de la Directive Européenne 2014/53/EU.
Swedish Denna produkt har tillverkats i enlighet med EG-direktiv 2014/53/EU. Notices CE Max power: WLAN 2.4G: 19.29 dBm WLAN 5G: 20.77 dBm BT: 12.46 dBm NFC: -7.03 dBuA/m at 10m WWAN: 23 dBm The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range.
User Notification of Take-back Service To Institutional (B2B) Users in United States: Getac believes in providing our institutional customers with easy-to-use solutions to recycle your Getac-brand products for free. Getac understands the institutional customers will likely be recycling multiple items at once and as such. Getac wants to make the recycling process for these larger shipments as streamlined as possible.
ENERGY STAR ENERGY STAR® is a government program that offers businesses and consumers energy-efficient solutions, making it easy to save money while protecting the environment for future generations. Please reference ENERGY STAR® related information from http://www.energystar.gov. As an ENERGY STAR® Partner, Getac Technology Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Over its lifetime, ENERGY STAR® qualified equipment in a single home office (e.g., computer, monitor, printer, and fax) can save enough electricity to light an entire home for more than 4 years. Power management (“sleep settings”) on computers and monitors can result in much savings annually. Remember, saving energy prevents pollution Because most computer equipment is left on 24 hours a day, power management features are important for saving energy and are an easy way to reduce air pollution.
Battery Recycling For the U.S. and Canada only: To recycle the battery, please go to the RBRC Call2Recycle website or use the Call2Recycle Helpline at 800-822-8837. Call2Recycle® is a product stewardship program providing no-cost battery and cellphone recycling solutions across the U.S. and Canada. Operated by Call2Recycle, Inc., a 501(c)4 nonprofit public service organization, the program is funded by battery and product manufacturers committed to responsible recycling. See more at: http://www.
California Proposition 65 For California USA: Proposition 65, a California law, requires warnings to be provided to California consumers when they might be exposed to chemical(s) identified by Proposition 65 as causing cancer and birth defects or other reproductive harm. Almost all electronic products contain 1 or more of the chemicals listed under Proposition 65. This does not mean the products pose a significant risk of exposure.
About Battery and External Enclosure Replacement Battery The batteries of your product include two battery packs and a button cell (or called RTC battery). All batteries are available from Getac authorized service centers. The battery pack is user-replaceable. Replacement instructions can be found in “Replacing the Battery Pack” in Chapter 3. The button cell must be replaced by Getac authorized service centers. Visit the website at http://us.getac.com/support/support-select.
2. Remove a total of 14 screws from the four bumpers. Detach the bumpers from V110. 3. Remove 8 screws to open the DDR compartment cover. 4. Remove all screws that secure the bottom case to V110. Disconnect the cable and detach the bottom case.
To remove the LCD back over: 1. Remove four rubbers from the LCD frame. 2. Remove a total of 8 screws from the LCD frame.
3. Remove the 8 screws that secure the LCD side covers to V110 and detach the covers. Remove another 6 screws. 4. Remove the 4 screws that secure the antenna covers to V110 and detach the covers.
5. Remove 4 screws and then open the LCD back cover and the LCD frame. Remove the LCD back cover.
