User's Manual
Table Of Contents
- Chapter 1 Getting Started
- Chapter 2 Operating Your Computer
- Using the Keyboard
- Using the Touchpad
- Using the Touchscreen (Optional)
- Using Network and Wireless Connections
- Using the Optical Disc Drive (Select Models Only)
- Using the Fingerprint Scanner (Optional)
- Using the RFID Reader (Optional)
- Chapter 3 Managing Power
- Chapter 4 Expanding Your Computer
- Chapter 5 Using BIOS Setup
- Chapter 6 Using Getac Software
- Chapter 7 Care and Maintenance
- Chapter 8 Troubleshooting
- Preliminary Checklist
- Solving Common Problems
- Battery Problems
- Bluetooth Problems
- Display Problems
- DVD Drive Problems
- Fingerprint Scanner Problems
- The following message appears during the fingerprint enrollment process – “Your device is having trouble recognizing you. Make sure your sensor is clean.”
- The following message appears during the fingerprint login process – “Couldn’t recognize that fingerprint. Make sure you’ve set up your fingerprint in Windows Hello.”
- Hardware Device Problems
- Hard Disk Drive Problems
- Keyboard and Touchpad Problems
- LAN Problems
- Power Management Problems
- Software Problems
- Sound Problems
- Startup Problems
- WLAN Problems
- Other Problems
- Resetting the Computer
- System Recovery
- Using the Driver Disc (Optional)
- Appendix A Specifications
- Appendix B Regulatory Information
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NOTE: You can still connect a USB device that has traditional connector types to
the USB-C connector as long as you have a proper adapter.
Connecting a Device for USB Charging
Your computer has a PowerShare USB port ( ). You can use this port to
charge mobile devices even when the computer is in power-off, sleep, or
hibernation state.
A connected device is charged by either external power (if the AC adapter is
connected) or by the computer’s battery (if the AC adapter is not connected). In the
latter case, charging will stop when the battery level gets low (20% capacity).
Notes and Cautions on USB Charging
To use the USB charging feature, you must first enable the feature by running
the BIOS Setup program or the G-Manager program. (See “Advanced Menu”
in Chapter 5 or “G-Manager” in Chapter 6.) Otherwise the PowerShare USB
port functions as a standard USB 2.0 port.
Before connecting a device for charging, make sure the device works with the
USB charging feature.
Connect a device directly to this port. Do not connect via a USB hub.
After resuming from sleep or hibernation, the computer may not detect the
connected device. If this happens, try disconnecting and reconnecting the
cable.