User's Manual
Table Of Contents
- Chapter 1 Getting Started
- Chapter 2 Operating Your Computer
- Using the Keyboard
- Using the Touchpad
- Using the Touchscreen (Optional)
- Using Network and Wireless Connections
- Using the Optical Disc Drive (Select Models Only)
- Using the Fingerprint Scanner (Optional)
- Using the RFID Reader (Optional)
- Chapter 3 Managing Power
- Chapter 4 Expanding Your Computer
- Chapter 5 Using BIOS Setup
- Chapter 6 Using Getac Software
- Chapter 7 Care and Maintenance
- Chapter 8 Troubleshooting
- Preliminary Checklist
- Solving Common Problems
- Battery Problems
- Bluetooth Problems
- Display Problems
- DVD Drive Problems
- Fingerprint Scanner Problems
- The following message appears during the fingerprint enrollment process – “Your device is having trouble recognizing you. Make sure your sensor is clean.”
- The following message appears during the fingerprint login process – “Couldn’t recognize that fingerprint. Make sure you’ve set up your fingerprint in Windows Hello.”
- Hardware Device Problems
- Hard Disk Drive Problems
- Keyboard and Touchpad Problems
- LAN Problems
- Power Management Problems
- Software Problems
- Sound Problems
- Startup Problems
- WLAN Problems
- Other Problems
- Resetting the Computer
- System Recovery
- Using the Driver Disc (Optional)
- Appendix A Specifications
- Appendix B Regulatory Information
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Solving Common Problems
Battery Problems
The battery does not charge (Battery Charge indicator does not light amber).
Make sure that the AC adapter is properly connected.
Make sure that the battery is not too hot or cold. Allow time for the battery
pack to return to room temperature.
If the battery doesn't charge after it has been stored in very low temperatures,
try disconnecting and reconnecting the AC adapter to solve the problem.
Make sure that the battery pack is installed correctly.
Make sure that the battery terminals are clean.
The operating time of a fully charged battery becomes shorter.
If you often partially recharge and discharge, the battery might not be charged
to its full potential. Initialize the battery to solve the problem.
The battery operating time indicated by the battery meter does not match the
actual operating time.
The actual operating time can be different from the estimated time, depending
on how you are using the computer. If the actual operating time is much less
than the estimated time, initialize the battery.
Bluetooth Problems
I cannot connect to another Bluetooth-enabled device.
Make sure that both devices have activated Bluetooth feature.
Make sure that the distance between the two devices is within the limit and
that there are no walls or other obstructions between the devices.
Make sure that the other device is not in “Hidden” mode.
Make sure that both devices are compatible.