User's Manual
Table Of Contents
- Chapter 1 Getting Started
- Chapter 2 Operating Your Computer
- Using the Keyboard
- Using the Touchpad
- Using the Touchscreen (Optional)
- Using Network and Wireless Connections
- Using the Optical Disc Drive (Select Models Only)
- Using the Fingerprint Scanner (Optional)
- Using the RFID Reader (Optional)
- Chapter 3 Managing Power
- Chapter 4 Expanding Your Computer
- Chapter 5 Using BIOS Setup
- Chapter 6 Using Getac Software
- Chapter 7 Care and Maintenance
- Chapter 8 Troubleshooting
- Preliminary Checklist
- Solving Common Problems
- Battery Problems
- Bluetooth Problems
- Display Problems
- DVD Drive Problems
- Fingerprint Scanner Problems
- The following message appears during the fingerprint enrollment process – “Your device is having trouble recognizing you. Make sure your sensor is clean.”
- The following message appears during the fingerprint login process – “Couldn’t recognize that fingerprint. Make sure you’ve set up your fingerprint in Windows Hello.”
- Hardware Device Problems
- Hard Disk Drive Problems
- Keyboard and Touchpad Problems
- LAN Problems
- Power Management Problems
- Software Problems
- Sound Problems
- Startup Problems
- WLAN Problems
- Other Problems
- Resetting the Computer
- System Recovery
- Using the Driver Disc (Optional)
- Appendix A Specifications
- Appendix B Regulatory Information
75
Display Problems
Nothing appears on the screen.
During operation, the screen may automatically turn off as a result of power
management. Press any key to see if the screen comes back.
The brightness level might be too low. Increase brightness.
The display output might be set to an external device. To switch the display
back to the LCD, press the
Fn+F5 hot key or change the display through the
Display Settings Properties.
The characters on the screen are dim.
Adjust the brightness and/or contrast.
The display brightness cannot be increased.
As a protection, the display brightness will be fixed at a low level when the
surrounding temperature is too high or too low. It is not a malfunction in this
situation.
Bad dots appear on the display at all times.
A small number of missing, discolored, or bright dots on the screen are an
intrinsic characteristic of TFT LCD technology. It is not regarded as an LCD
defect.
DVD Drive Problems
The DVD drive cannot read a disc.
Make sure that the disc is correctly seated in the tray, with the label facing up.
Make sure that the disc is not dirty. Clean the disc with a disc cleaning kit,
available in most computer stores.
Make sure that the computer supports the disc or the files contained.
You cannot eject a disc.
The disc is not properly seated in the drive. Manually release the disc by
inserting a small rod, such as a straightened paperclip, into the drive’s manual
eject hole and pushing firmly to release the tray.