User's Manual
Table Of Contents
- Chapter 1 Getting Started
- Chapter 2 Operating Your Computer
- Using the Keyboard
- Using the Touchpad
- Using the Touchscreen (Optional)
- Using Network and Wireless Connections
- Using the Optical Disc Drive (Select Models Only)
- Using the Fingerprint Scanner (Optional)
- Using the RFID Reader (Optional)
- Chapter 3 Managing Power
- Chapter 4 Expanding Your Computer
- Chapter 5 Using BIOS Setup
- Chapter 6 Using Getac Software
- Chapter 7 Care and Maintenance
- Chapter 8 Troubleshooting
- Preliminary Checklist
- Solving Common Problems
- Battery Problems
- Bluetooth Problems
- Display Problems
- DVD Drive Problems
- Fingerprint Scanner Problems
- The following message appears during the fingerprint enrollment process – “Your device is having trouble recognizing you. Make sure your sensor is clean.”
- The following message appears during the fingerprint login process – “Couldn’t recognize that fingerprint. Make sure you’ve set up your fingerprint in Windows Hello.”
- Hardware Device Problems
- Hard Disk Drive Problems
- Keyboard and Touchpad Problems
- LAN Problems
- Power Management Problems
- Software Problems
- Sound Problems
- Startup Problems
- WLAN Problems
- Other Problems
- Resetting the Computer
- System Recovery
- Using the Driver Disc (Optional)
- Appendix A Specifications
- Appendix B Regulatory Information
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Fingerprint Scanner Problems
The following message appears during the fingerprint enrollment process –
“Your device is having trouble recognizing you. Make sure your sensor is clean.”
When enrolling a fingerprint, make sure you move your finger slightly between
each reading. Not moving or moving too much can both result in fingerprint
reading failures.
The following message appears during the fingerprint login process – “Couldn’t
recognize that fingerprint. Make sure you’ve set up your fingerprint in Windows
Hello.”
When placing your finger on the scanner, make sure your finger aims at the
center of the scanner surface and covers as much area as possible.
If a fingerprint login frequently fails, try enrolling again.
Hardware Device Problems
The computer does not recognize a newly installed device.
The device may not be correctly configured in the BIOS Setup program. Run
the BIOS Setup program to identify the new type.
Make sure if any device driver needs to be installed. (Refer to the
documentation that came with the device.)
Check the cables or power cords for correct connections.
For an external device that has its own power switch, make sure that the
power is turned on.