User's Manual
Table Of Contents
- Chapter 1 Getting Started
- Chapter 2 Operating Your Computer
- Using the Keyboard
- Using the Touchpad
- Using the Touchscreen (Optional)
- Using Network and Wireless Connections
- Using the Optical Disc Drive (Select Models Only)
- Using the Fingerprint Scanner (Optional)
- Using the RFID Reader (Optional)
- Chapter 3 Managing Power
- Chapter 4 Expanding Your Computer
- Chapter 5 Using BIOS Setup
- Chapter 6 Using Getac Software
- Chapter 7 Care and Maintenance
- Chapter 8 Troubleshooting
- Preliminary Checklist
- Solving Common Problems
- Battery Problems
- Bluetooth Problems
- Display Problems
- DVD Drive Problems
- Fingerprint Scanner Problems
- The following message appears during the fingerprint enrollment process – “Your device is having trouble recognizing you. Make sure your sensor is clean.”
- The following message appears during the fingerprint login process – “Couldn’t recognize that fingerprint. Make sure you’ve set up your fingerprint in Windows Hello.”
- Hardware Device Problems
- Hard Disk Drive Problems
- Keyboard and Touchpad Problems
- LAN Problems
- Power Management Problems
- Software Problems
- Sound Problems
- Startup Problems
- WLAN Problems
- Other Problems
- Resetting the Computer
- System Recovery
- Using the Driver Disc (Optional)
- Appendix A Specifications
- Appendix B Regulatory Information
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If using an external speaker, make sure that the speaker is properly
connected.
Distorted sound is produced.
Make sure that the volume control is not set too high or too low. In most cases,
a high setting can cause the audio electronics to distort the sound.
The sound system does not record.
Adjust the playback or recording sound levels.
Startup Problems
When you turn on the computer, it does not seem to respond.
If you are using an external AC power, make sure that the AC adapter is
correctly and securely connected. If so, make sure that the electrical outlet
works properly.
If you are using the battery power, make sure that the battery is not
discharged.
When the ambient temperature is below -20 °C (-4 °F), the computer will start
up only if both battery packs are installed.
WLAN Problems
I cannot use the WLAN feature.
Make sure that the WLAN feature is turned on.
Transmission quality is poor.
Your computer may be in an out-of-range situation. Move your computer closer
to the Access Point or another WLAN device it is associated with.
Check if there is high interference around the environment and solve the
problem as described next.
Radio interference exists.
Move your computer away from the device causing the radio interference such
as microwave oven and large metal objects.