User's Manual
Table Of Contents
- Chapter 1 Getting Started
- Chapter 2 Operating Your Computer
- Using the Keyboard
- Using the Touchpad
- Using the Touchscreen (Optional)
- Using Network and Wireless Connections
- Using the Optical Disc Drive (Select Models Only)
- Using the Fingerprint Scanner (Optional)
- Using the RFID Reader (Optional)
- Chapter 3 Managing Power
- Chapter 4 Expanding Your Computer
- Chapter 5 Using BIOS Setup
- Chapter 6 Using Getac Software
- Chapter 7 Care and Maintenance
- Chapter 8 Troubleshooting
- Preliminary Checklist
- Solving Common Problems
- Battery Problems
- Bluetooth Problems
- Display Problems
- DVD Drive Problems
- Fingerprint Scanner Problems
- The following message appears during the fingerprint enrollment process – “Your device is having trouble recognizing you. Make sure your sensor is clean.”
- The following message appears during the fingerprint login process – “Couldn’t recognize that fingerprint. Make sure you’ve set up your fingerprint in Windows Hello.”
- Hardware Device Problems
- Hard Disk Drive Problems
- Keyboard and Touchpad Problems
- LAN Problems
- Power Management Problems
- Software Problems
- Sound Problems
- Startup Problems
- WLAN Problems
- Other Problems
- Resetting the Computer
- System Recovery
- Using the Driver Disc (Optional)
- Appendix A Specifications
- Appendix B Regulatory Information
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Check the cables or power cords for correct connections.
For an external device that has its own power switch, make sure that the power
is turned on.
Hard Disk Drive Problems
NOTE: The term “hard disk drive” throughout this manual refers generally to the
mass storage device in your computer.
The hard disk drive error message appears on the screen.
The hard disk drive has defects. Ask your dealer for help.
The hard disk drive operations seem slow.
The data files stored on the hard disk drive may be fragmented. Defragment
the drive. (See Windows online help for instructions.).
The hard disk drive in-use indicator glows without blinking.
The data files stored on the hard disk drive may be fragmented. Defragment
the drive. (See Windows online help for instructions.).
Keyboard and Touchpad Problems
The keyboard does not respond.
Try connecting an external keyboard. If it works, contact an authorized dealer,
as the internal keyboard cable might be loose.
Water or liquid is spilt into the keyboard.
Immediately turn off the computer and unplug the AC adapter. Then turn the
keyboard upside down to drain the liquid out of the keyboard. Make sure to
clean up any part of the spill you can get to. Though the keyboard of your
computer is spill-proof, liquid will remain in the keyboard enclosure if you don’t
remove it. Wait for the keyboard to air dry before using the computer again.