User's Manual
Table Of Contents
- Chapter 1 Getting Started
- Chapter 2 Operating Your Computer
- Using the Keyboard
- Using the Touchpad
- Using the Touchscreen (Optional)
- Using Network and Wireless Connections
- Using the Optical Disc Drive (Select Models Only)
- Using the Fingerprint Scanner (Optional)
- Using the RFID Reader (Optional)
- Chapter 3 Managing Power
- Chapter 4 Expanding Your Computer
- Chapter 5 Using BIOS Setup
- Chapter 6 Using Getac Software
- Chapter 7 Care and Maintenance
- Chapter 8 Troubleshooting
- Preliminary Checklist
- Solving Common Problems
- Battery Problems
- Bluetooth Problems
- Display Problems
- DVD Drive Problems
- Fingerprint Scanner Problems
- The following message appears during the fingerprint enrollment process – “Your device is having trouble recognizing you. Make sure your sensor is clean.”
- The following message appears during the fingerprint login process – “Couldn’t recognize that fingerprint. Make sure you’ve set up your fingerprint in Windows Hello.”
- Hardware Device Problems
- Hard Disk Drive Problems
- Keyboard and Touchpad Problems
- LAN Problems
- Power Management Problems
- Software Problems
- Sound Problems
- Startup Problems
- WLAN Problems
- Other Problems
- Resetting the Computer
- System Recovery
- Using the Driver Disc (Optional)
- Appendix A Specifications
- Appendix B Regulatory Information
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The touchpad does not work, or the pointer is difficult to control with the
touchpad.
Make sure that the touchpad is clean.
LAN Problems
I cannot access the network.
Make sure that the LAN cable is properly connected to the RJ45 connector and
the network hub.
Make sure that the network configuration is appropriate.
Make sure that the user name or password is correct.
Power Management Problems
The computer does not enter Sleep or Hibernation mode automatically.
If you have a connection to another computer, the computer does not enter
Sleep or Hibernation mode if the connection is actively in use.
Make sure that the Sleep or Hibernation time-out is enabled.
The computer does not enter Sleep or Hibernation mode immediately.
If the computer is performing an operation, it normally waits for the operation
to finish.
The computer does not resume from Sleep or Hibernation mode.
The computer automatically enters Sleep or Hibernation mode when the battery
pack is empty. Do any one of the following:
− Connect the AC adapter to the computer.
− Replace the empty battery pack with a fully charged one.