User's Manual
Table Of Contents
- Chapter 1 Getting Started
- Chapter 2 Operating Your Computer
- Using the Keyboard
- Using the Touchpad
- Using the Touchscreen (Optional)
- Using Network and Wireless Connections
- Using the Optical Disc Drive (Select Models Only)
- Using the Fingerprint Scanner (Optional)
- Using the RFID Reader (Optional)
- Chapter 3 Managing Power
- Chapter 4 Expanding Your Computer
- Chapter 5 Using BIOS Setup
- Chapter 6 Using Getac Software
- Chapter 7 Care and Maintenance
- Chapter 8 Troubleshooting
- Preliminary Checklist
- Solving Common Problems
- Battery Problems
- Bluetooth Problems
- Display Problems
- DVD Drive Problems
- Fingerprint Scanner Problems
- The following message appears during the fingerprint enrollment process – “Your device is having trouble recognizing you. Make sure your sensor is clean.”
- The following message appears during the fingerprint login process – “Couldn’t recognize that fingerprint. Make sure you’ve set up your fingerprint in Windows Hello.”
- Hardware Device Problems
- Hard Disk Drive Problems
- Keyboard and Touchpad Problems
- LAN Problems
- Power Management Problems
- Software Problems
- Sound Problems
- Startup Problems
- WLAN Problems
- Other Problems
- Resetting the Computer
- System Recovery
- Using the Driver Disc (Optional)
- Appendix A Specifications
- Appendix B Regulatory Information
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Software Problems
An application program does not work correctly.
Make sure that the software is correctly installed.
If an error message appears on the screen, consult the software program’s
documentation for further information.
If you are sure the operation has stop, reset the computer.
Sound Problems
No sound is produced.
Make sure that the volume control is not set too low.
Make sure that the computer is not in Sleep mode.
If using an external speaker, make sure that the speaker is properly connected.
Distorted sound is produced.
Make sure that the volume control is not set too high or too low. In most cases,
a high setting can cause the audio electronics to distort the sound.
The sound system does not record.
Adjust the playback or recording sound levels.
Startup Problems
When you turn on the computer, it does not seem to respond.
If you are using an external AC power, make sure that the AC adapter is correctly
and securely connected. If so, make sure that the electrical outlet works properly.
If you are using the battery power, make sure that the battery is not discharged.
When the ambient temperature is below -20 °C (-4 °F), the computer will
start up only if both battery packs are installed.