User's Manual
Table Of Contents
- Chapter 1 Getting Started
- Chapter 2 Operating Your Computer
- Using the Keyboard
- Using the Touchpad
- Using the Touchscreen (Optional)
- Using Network and Wireless Connections
- Using the Optical Disc Drive (Select Models Only)
- Using the Fingerprint Scanner (Optional)
- Using the RFID Reader (Optional)
- Chapter 3 Managing Power
- Chapter 4 Expanding Your Computer
- Chapter 5 Using BIOS Setup
- Chapter 6 Using Getac Software
- Chapter 7 Care and Maintenance
- Chapter 8 Troubleshooting
- Preliminary Checklist
- Solving Common Problems
- Battery Problems
- Bluetooth Problems
- Display Problems
- DVD Drive Problems
- Fingerprint Scanner Problems
- The following message appears during the fingerprint enrollment process – “Your device is having trouble recognizing you. Make sure your sensor is clean.”
- The following message appears during the fingerprint login process – “Couldn’t recognize that fingerprint. Make sure you’ve set up your fingerprint in Windows Hello.”
- Hardware Device Problems
- Hard Disk Drive Problems
- Keyboard and Touchpad Problems
- LAN Problems
- Power Management Problems
- Software Problems
- Sound Problems
- Startup Problems
- WLAN Problems
- Other Problems
- Resetting the Computer
- System Recovery
- Using the Driver Disc (Optional)
- Appendix A Specifications
- Appendix B Regulatory Information
83
WLAN Problems
I cannot use the WLAN feature.
Make sure that the WLAN feature is turned on.
Transmission quality is poor.
Your computer may be in an out-of-range situation. Move your computer closer
to the Access Point or another WLAN device it is associated with.
Check if there is high interference around the environment and solve the problem
as described next.
Radio interference exists.
Move your computer away from the device causing the radio interference such
as microwave oven and large metal objects.
Plug your computer into an outlet on a different branch circuit from that used
by the affecting device.
Consult your dealer or an experienced radio technician for help.
I cannot connect to another WLAN device.
Make sure that the WLAN feature is turned on.
Make sure that the SSID setting is the same for every WLAN device in the
network.
Your computer is not recognizing changes. Restart the computer.
Make sure that the IP address or subnet mask setting is correct.
I cannot communicate with the computer in the network when Infrastructure
mode is configured.
Make sure that the Access Point your computer is associated with is powered
on and all the LEDs are working properly.
If the operating radio channel is in poor quality, change the Access Point and
all the wireless station(s) within the BSSID to another radio channel.