User's Manual
Table Of Contents
- Chapter 1 Getting Started
- Chapter 2 Operating Your Computer
- Using the Keyboard
- Using the Touchpad
- Using the Touchscreen (Optional)
- Using Network and Wireless Connections
- Using the Optical Disc Drive (Select Models Only)
- Using the Fingerprint Scanner (Optional)
- Using the RFID Reader (Optional)
- Chapter 3 Managing Power
- Chapter 4 Expanding Your Computer
- Chapter 5 Using BIOS Setup
- Chapter 6 Using Getac Software
- Chapter 7 Care and Maintenance
- Chapter 8 Troubleshooting
- Preliminary Checklist
- Solving Common Problems
- Battery Problems
- Bluetooth Problems
- Display Problems
- DVD Drive Problems
- Fingerprint Scanner Problems
- The following message appears during the fingerprint enrollment process – “Your device is having trouble recognizing you. Make sure your sensor is clean.”
- The following message appears during the fingerprint login process – “Couldn’t recognize that fingerprint. Make sure you’ve set up your fingerprint in Windows Hello.”
- Hardware Device Problems
- Hard Disk Drive Problems
- Keyboard and Touchpad Problems
- LAN Problems
- Power Management Problems
- Software Problems
- Sound Problems
- Startup Problems
- WLAN Problems
- Other Problems
- Resetting the Computer
- System Recovery
- Using the Driver Disc (Optional)
- Appendix A Specifications
- Appendix B Regulatory Information
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Your computer may be in an out-of-range situation. Move your computer closer
to the Access Point it is associated with.
Make sure that your computer is configured with the same security option
(encryption) to the Access Point.
Use the Web Manager/Telnet of the Access Point to check whether it is connected
to the network.
Reconfigure and reset the Access Point.
I cannot access the network.
Make sure that the network configuration is appropriate.
Make sure that the user name or password is correct.
You have moved out of range of the network.
Turn off power management.
Other Problems
The date/time is incorrect.
Correct the date and time via the operating system or BIOS Setup program.
After you have performed everything as described above and still have the
incorrect date and time every time you turn on the computer, the RTC
(Real-Time Clock) battery is at the end of its life. Call an authorized dealer
to replace the RTC battery.
GPS signals drop when they are not supposed to.
If your computer is connected to the docking station which has one or more USB
3.1/3.0 devices connected, the USB 3.1/3.0 device can interfere with the radio
frequency, causing poor GPS signal reception. To solve the problem in this
situation, run the BIOS Setup Utility, go to Advanced Device Configuration
Docking USB Port Setting and change the setting to USB 2.0.