S410 Series USER MANUAL Rugged Mobile Computing Solutions
November 2020 TRADEMARKS The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. All brand and product names are trademarks or registered trademarks of their respective companies. NOTE The information in this manual is subject to change without notice. For the latest version of the manual, please visit the Getac website at www.getac.com.
Table of Contents Chapter 1 Getting Started................................................................. 1 Getting the Computer Running ................................................ 2 Unpacking .............................................................................. 2 Connecting to AC Power ....................................................... 3 Turning On and Off the Computer ...................................... 4 Taking a Look at the Computer .............................................
Using the Bluetooth Feature .............................................. 28 Using the WWAN Feature (Optional) ................................ 29 Using the Optical Disc Drive (Optional) ................................... 31 Inserting and Removing a Disc ........................................... 32 Using the Fingerprint Scanner ................................................ 33 Enrolling a Fingerprint ........................................................
Advanced Menu ................................................................... 60 Security Menu ...................................................................... 62 Boot Menu ........................................................................... 63 Exit Menu ............................................................................. 63 Chapter 6 Using Getac Software .................................................... 65 G-Manager .............................................................
Appendix A Specifications ................................................................. 87 Appendix B Regulatory Information ................................................. 89 On the Use of the System ........................................................ 90 Class B Regulations .............................................................. 90 Safety Notices....................................................................... 91 On the Use of the RF Device...........................................
Chapter 1 Getting Started This chapter first tells you step by step how to get the computer up and running. Then, you will find a section briefly introducing the external components of the computer.
Getting the Computer Running Unpacking After unpacking the shipping carton, you should find these standard items: S410 notebook computer AC adapter AC power cord Battery pack Stylus* Tether* Document(s) Driver disc* * Optional Inspect all the items. If any item is damage or missing, notify your dealer immediately. NOTE: Specific models do not have the AC adapter and power cord as standard items. To purchase the AC adapter kit for your model, contact a Getac authorized distributor.
Connecting to AC Power CAUTION: Use only the AC adapter included with your computer. Using other AC adapters may damage the computer. NOTE: The battery pack is shipped to you in power saving mode that protects it from charging/discharging. It will get out of the mode to be ready for use when you install the battery pack and connect AC power to the computer for the very first time. When the AC adapter is connected, it also charges the battery pack. For information on using battery power, see Chapter 3.
Turning On and Off the Computer Turning On 1. Open the top cover by pulling the cover latch and lifting up the cover. You can tilt the cover forward or backward for optimal viewing clarity. 圖待改 2. Press the power button ( start. ).
Turning Off When you finish a working session, you can stop the system by turning off the power or leaving it in Sleep or Hibernation mode: To... Do this... Power off (Shutdown) Click Sleep Use one of these methods: Press the power button.* Close the top cover.* Press Fn + F12.* Hibernate Click Power Shut down. Power Sleep. By default, this option is not shown in the Start menu. If you want to use the feature, set up accordingly in Windows settings.
Taking a Look at the Computer NOTE: Depending on the specific model you purchased, the color and look of your model may not exactly match the graphics shown in this document. CAUTION: You need to open the protective covers to access the connectors. When not using a connector, make sure to close the cover completely for waterand dust-proof integrity. (Engage the locking mechanism if existing.) Front Components Ref Component Description Top cover latch Locks the top cover.
Rear Components Ref Component Description HDMI connector Connects a HDMI monitor or TV set. USB 3.1 Gen 2 port Connects a USB device. RJ45 connector Connects the LAN cable. Depending on the model, the component can be one of the following: RJ45 connector Connects the LAN cable (for LAN 2). PowerShare USB port 3.0 Provides either of the below two functions depending on your setting. Charges a connected mobile device. - or Functions as a standard USB 3.0 port (default setting).
Ref Component Description RS-232 serial connector Connects a serial mouse or serial communication device. Kensington lock Locks the computer to a stationary object for security. Right-Side Components 圖待改 圖待改 Ref Component Description Second Battery pack (optional) Provides additional battery power to your computer. Stylus slot For storing the stylus (optional). Tether hole Stylus tethered to this hole. USB 2.0 port Connects a USB device.
Ref Component Description Storage card reader Accepts a microSD card for removable storage media. USB-C Thunderbolt 3 port Connects to devices that support Thunderbolt or USB-C connection. Power connector Connects the AC adapter. Left-Side Components Ref Component Description This is a multi-purpose bay. Select models have one of the below components: Additional battery pack Provides additional battery power to your computer.
Ref Component Battery pack Description Supplies power to your computer when external power is not connected. Top-open Components 圖待改 Ref Component Microphone IR sensor (optional) Description Receives sound and voice for the computer. Camera indicator Lights up when the camera is in use. (optional) Detects the infrared energy of objects to form an image. The sensor flashes red light when in use.
Ref Component Description The near infrared (IR) imaging capability allows you to use Windows Hello face authentication. Camera lens (optional) Allows you to use the camera function. Camera cover (optional) Covers the camera lens. Slide the camera cover toward the right to use the camera; slide it toward the left for privacy protection. LCD screen Displays the output of the computer. Select models have the touchscreen feature. Indicators Caps Lock Lights green when Caps Lock is on.
Ref Component Description Blinks green when computer is in Sleep mode. P1 button Toggles Blackout mode on or off. In Blackout mode, the LCD backlight, keyboard/ button backlight, and LED indicators are all turned off; and the sound is muted. Serves as the trigger button for the barcode scanner if your model has the module. Can be changed to a different function using G-Manager. P2 button Toggles the sunlight-readable mode on or off.
Bottom Components Ref Component Description SSD cover latch Locks the SSD cover in place. SSD Inside is the solid-state drive, which is the mass storage device of your computer. Antenna pass- Connects to the docking station for using external through WWAN/WLAN/GPS antenna. (optional) WWAN GPS WLAN Battery latch Locks the second battery pack (if existing) in place. Docking connector Connects to the office or vehicle dock (purchased separately).
Ref Component Battery latch Description Locks the main battery pack in place.
Chapter 2 Operating Your Computer This chapter provides information about the use of the computer. If you are new to computers, reading this chapter will help you learn the operating basics. If you are already a computer user, you may choose to read only the parts containing information unique to your computer. CAUTION: Do not expose your skin to the computer when operating it in a very hot or cold environment. The computer can get uncomfortably warm when you use it in high temperatures.
Using the Keyboard Your keyboard has all the standard functions of a full-sized computer keyboard plus an Fn key added for specific functions. The standard functions of the keyboard can be further divided into four major categories: Typewriter keys Cursor-control keys Numeric keys Function keys Typewriter Keys Typewriter keys are similar to the keys on a typewriter. Several keys are added such as the Ctrl, Alt, Esc, and lock keys for special purposes.
NOTE: The word “cursor” refers to the indicator on the screen that lets you know exactly where on your screen anything you type will appear. It can take the form of a vertical or horizontal line, a block, or one of many other shapes. Numeric Keypad A 15-key numeric keypad is embedded in the typewriter keys as shown next: Numeric keys facilitate entering of numbers and calculations. When Num Lock is on, the numeric keys are activated; meaning you can use these keys to enter numerals.
Hot Keys Hot keys refer to a combination of keys that can be pressed any time to activate special functions of the computer. Most hot keys operate in a cyclic way. Each time a hot key combination is pressed, it shifts the corresponding function to the other or next choice. You can easily identify the hot keys with the icons imprinted on the keytop. The hot keys are described next. Key Description Switches the keyboard backlight off or on (with 4-level brightness).
Key Description Switches the touchscreen function off or on.* Switches the touchpad function off or on. Switches the system sound output off (mute) or on. Switches the display backlight off or on. Serves as the sleep button that you can define with Windows’ Power Options. TABLE NOTE: * means “select models only.” Windows Keys The keyboard has two keys that perform Windows-specific functions: Windows Logo key and Application key.
Using the Touchpad CAUTION: Do not use a sharp object such as a pen on the touchpad. Doing so may damage the touchpad surface. NOTE: You can press Fn+F9 to toggle the touchpad function on or off. For optimal performance of the touchpad, keep your fingers and the pad clean and dry. When tapping on the pad, tap lightly. Do not use excessive force.
Term Action Click Press and release the left button. –or– Tap gently anywhere on the pad. Double-click Press and release the left button twice in quick succession. –or– Tap twice on the pad rapidly. Drag and drop Press and hold the left button, then move your finger until you reach your destination (drag). Finally, release the button (drop) when you finish dragging your selection to the destination. The object will drop into the new location.
Using the Touchscreen (Optional) NOTE: You can press Fn+F8 to toggle the touchscreen function on or off. CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the touchscreen. Doing so may damage the touchscreen surface. Use your finger or the included stylus. Select models have a capacitive touchscreen. This type of touchscreen responds to objects that have conductive properties, such as fingertips and a capacitive-tipped stylus.
The following table shows how you use the touchscreen to obtain equivalent mouse functions. Equivalent Mouse Function Term/Action Tap: Touch the screen once. Click/Point Double-tap: Touch the screen twice rapidly. Double-click Tap and hold: Tap and hold until a popup menu appears. Right-click Drag: Hold the stylus (or finger) on the screen and drag across the screen until reaching your destination.
Gestures ( Actions = finger down; = finger up) Rotate or Move two fingers in opposing directions. -orUse one finger to pivot around another. Descriptions Use rotating to move a picture or other item on the screen in a circular direction (clockwise or counterclockwise). The gesture works in applications that support the specific gesture. Use press and tap to access the shortcut menu. Press and Tap Press on target and tap using a second finger.
Using the Tether (Optional) You can purchase a stylus and tether for your computer model. Use the tether to attach the stylus to the computer. 1. Insert one of the tether’s loop ends through the hole of the stylus (as indicated by below). Then, insert the other end through the first loop (as indicated by below) and pull it tight. 2. Insert the other loop end to the hook on the computer (as indicated by below). Then, insert the stylus end through the loop (as indicated by below) and pull it tight.
Using Network and Wireless Connections Using the LAN The internal 10/100/1000Base-T LAN (Local Area Network) module allows you to connect your computer to a network. It supports data transfer rate up to 1000 Mbps. Select models have a second LAN module so you can connect to two networks at the same time. LAN2 NOTE: LAN2 module implements DSM (Deep Slumber Mode) to save battery power. Power is supplied to the LAN module only when the LAN cable is connected.
Using the WLAN The WLAN (Wireless Local Area Network) module supports IEEE 802.11ax. Turning On/Off the WLAN Radio To turn on the WLAN radio: Click Settings Network & Internet Wi-Fi. Slide the Wi-Fi switch to the On position. To turn off the WLAN radio: You can turn off the WLAN radio the same way you turn it on. If you want to quickly turn off all wireless radio, simply switch on Airplane mode. Click Settings Network & Internet Airplane mode. Slide the Airplane mode switch to the On position.
Using the Bluetooth Feature The Bluetooth technology allows short-range wireless communications between devices without requiring a cable connection. Data can be transmitted through walls, pockets and briefcases as long as two devices are within range. Turning On/Off the Bluetooth Radio To turn on the Bluetooth radio: Click Settings Devices Bluetooth. Slide the Bluetooth switch to the On position. To turn off the Bluetooth radio: You can turn off the Bluetooth radio the same way you turn it on.
Using the WWAN Feature (Optional) A WWAN (Wireless Wide Area Network) uses mobile telecommunication cellular network technologies to transfer data. The WWAN module of your computer supports 4G LTE or 5G NR. NOTE: Your model only supports data transmission; voice transmission is not supported. Installing a SIM Card 1. Turn off the computer and disconnect the AC adapter. 2. Open the cover of the SIM card slot. 3. Remove one screw to detach the small metal plate that covers the SIM card slot. 圖待補 4.
To turn off the WWAN radio: You can turn off the WWAN radio the same way you turn it on. If you want to quickly turn off all wireless radio, simply switch on Airplane mode. Click Settings Network & Internet Airplane mode. Slide the Airplane mode switch to the On position. Setting up a WWAN Connection Click Settings Network & Internet Cellular. (For detailed information on cellular settings in Windows 10, see Microsoft Support website.
Using the Optical Disc Drive (Optional) Select models have a Super Multi DVD drive or Blu-ray DVD drive. CAUTION: When inserting a disc, do not use force. Make sure that the disc is correctly inserted into the tray, and then close the tray. Do not leave the drive tray open. Also, avoid touching the lens in the tray with your hand. If the lens becomes dirty, the drive may malfunction. Do not wipe the lens using materials with rough surface (such as paper towel).
Inserting and Removing a Disc Follow this procedure to insert or remove a disc: 1. Turn on the computer. 2. Press the eject button and the disc tray will slide out partially. Gently pull on it until it is fully extended. 3. To insert a disc, place down the disc in the tray with its label facing up. Slightly press the center of the disc until it clicks into place. Eject button To remove a disc, hold the disc by its outer edge and lift it up from the tray. 4. Gently push the tray back into the drive.
Using the Fingerprint Scanner CAUTION: For optimal performance, both the scanning surface and the finger should be clean and dry. Clean the scanning surface when needed. You can use adhesive tape to remove dirt and oil from the scanner surface. It is not recommended that you use the fingerprint scanner in a belowfreezing temperature. The moisture on your finger can freeze to the scanner’s metal surface when you touch it, resulting in a failed operation.
Using the Contactless Smart Card Reader (Optional) Select models have a contactless smart card reader module. The reader can read data from HF (High Frequency) RFID (Radio Frequency Identification) tags. RFID antenna This module is enabled by default. To enable or disable the module, run the BIOS Setup program and select Advanced Device Configuration RFID Card Reader. (See Chapter 5 for information on BIOS Setup.
Using the Barcode Scanner (Optional) NOTE: For enhanced applications and customization of the module, you can use the Barcode Manager program. (For detailed information on the program, see the program’s online help.) The maximum operating temperature for the barcode scanner is 50 °C (122 °F). If your model has the barcode scanner module, you can scan and decode most common 1D and 2D symbologies. To read barcodes: 1. Start your processing software and open a new or existing file.
4. Upon a successful scan, the system beeps and the decoded barcode data is entered. Notes Pulse repetition rate: 57.
Chapter 3 Managing Power Your computer operates either on external AC power or on internal battery power. This chapter tells you how you can effectively manage power. To maintain optimal battery performance, it is important that you use the battery in the proper way.
AC Adapter CAUTION: The AC adapter is designed for use with your computer only. Connecting the AC adapter to another device can damage the adapter. The AC power cord supplied with your computer is for use in the country where you purchased your computer. If you plan to go overseas with the computer, consult your dealer for the appropriate power cord. When you disconnect the AC adapter, disconnect from the electrical outlet first and then from the computer.
Battery Pack The battery pack is the internal power source for the computer. It is rechargeable using the AC adapter. CAUTION: A battery pack can be removed only when it is not being charged/discharged or if you are hot-swapping the battery pack (for models having more than one battery pack). NOTE: Care and maintenance information for the battery is provided in the “Battery Pack Guidelines” section in Chapter 7.
CAUTION: After the computer has been fully recharged, do not immediately disconnect and reconnect the AC adapter to charge it again. Doing so may damage the battery. Initializing the Battery Pack You need to initialize a new battery pack before using it for the first time or when the actual operating time of a battery pack is much less than expected. Initializing is the process of fully charging, discharging, and then charging. It can take several hours.
Battery Battery Level Icon Description Low The battery charge has reached the low-battery level. Critically low The battery charge has reached the critical battery level. By default, Windows will display a notification and put your computer into Hibernation. When the battery is low, the computer’s Battery Indicator ( red to alert you to take actions. ) also blinks Always respond to low-battery by connecting the AC adapter, placing your computer in Hibernation mode, or turning off the computer.
4. Slide the battery latch to the unlocked position ( ) () and hold it there. Meanwhile, grasp the edge of the battery pack using the other hand and pull it out of the bay (). Battery 1 Battery 2 (optional) 5. Noting the orientation, insert the new battery pack all the way into the bay. The battery latch should be engaged in the locked position ( ).
Power-Saving Tips Aside from enabling your computer’s power saving mode, you can do your part to maximize the battery’s operating time by following these suggestions. Do not disable Power Management. Decrease the LCD brightness to the lowest comfortable level. Shorten the length of time before Windows turn off the display. When not using a connected device, disconnect it. Remove the card (such as smart card, ExpressCard, or PC card) if not using it.
Chapter 4 Expanding Your Computer You can expand the capabilities of your computer by connecting other peripheral devices. When using a device, be sure to read the instructions accompanying the device together with the relevant section in this chapter.
Connecting Peripheral Devices Connecting a USB Device NOTE: USB 3.1/3.0 port is backward compatible with USB 2.0 port. However, if necessary, you can set the USB 3.1/3.0 port to be a USB 2.0 port in the BIOS Setup Utility. Go to the utility, select Advanced Device Configuration, find the setting item, and change the setting to USB 2.0. Your computer has three USB Type-A ports for connecting USB devices, such as a digital camera, scanner, printer, and mouse. USB 3.
Connecting a Thunderbolt Device Your computer has a Thunderbolt 3 port. This port features: USB-C connector format Up to 40 Gbps data transfer speed DisplayPort Power Delivery Note that you should use the appropriate wattage/voltage USB-C power adapter for your specific computer model. For Standard models: 57W or above (19-20V, 3A or above) For Discrete GPU models: 95W or above (19-20V, 5A or above) Applications include storage, display, networking, single-cable docking, and more.
A connected device is charged by either external power (if the AC adapter is connected) or by the computer’s battery (if the AC adapter is not connected). In the latter case, charging will stop when the battery level gets low (20% capacity). Notes and Cautions on USB Charging To use the USB charging feature, you must first enable the feature by running the BIOS Setup program or the G-Manager program. (See “Advanced Menu” in Chapter 5 or “G-Manager” in Chapter 6.
Select models have a VGA connector. Select models have a DisplayPort connector. The connected device should respond by default. If not, you can switch the display output by pressing the Fn+F5 hot keys. (You can also change the display through Windows Control Panel.) Connecting a Serial Device (Optional) Your computer has one or two RS-232 serial ports for connecting a serial device.
Connecting an Audio Device The audio combo connector is the “4-pole TRRS 3.5mm” type so you can connect a compatible headset microphone. 圖待改 SAFETY WARNING: To prevent possible hearing damage, do not listen at high volume levels for long periods.
Using Storage and Expansion Cards Using Storage Cards Your computer has a storage card reader for reading from and writing to removable storage cards (or called memory cards). The reader supports SD (Secure Digital) and SDXC (Secure Digital eXtended Capacity) cards. To insert a storage card: 1. Locate the microSD card reader on the right side of the computer and open the cover. 2. Align the card with its connector pointing to the slot and its label facing up.
Using Smart Cards Your computer has a smart card reader. With an embedded microcontroller, smart cards have the unique ability to store large amounts of data, carry out their own on-card functions (e.g., encryption and mutual authentication), and interact intelligently with a smart card reader. To insert a smart card: 1. Locate the smart card slot on the right of the computer and open the cover. 2. Slide the smart card, with its label and embedded computer chip facing up into the slot. 圖待改 3.
Using ExpressCards (Optional) Select models have an ExpressCard slot. The ExpressCard slot can accommodate a 54 mm (ExpressCard/54) or 34 mm (ExpressCard/34) wide ExpressCard. Typical ExpressCards support a very extensive range of applications including memory, wired and wireless communication cards, and security devices. To insert an ExpressCard: 1. Locate the ExpressCard slot on the left side of the computer. 2. Remove the rubber cover by grasping and pulling out. 3.
Using PC Cards (Optional) Select models have a PC card slot. The PC card slot supports type II card and CardBus specifications. To insert a PC card: 1. Locate the PC card slot on the left side of the computer. 2. Remove the rubber cover by grasping and pulling out. 3. Slide the PC card, with its label facing up, into the slot until the eject button pops out. Eject button To remove a PC card: 1.
Changing or Replacing Changing the Component in the MultiPurpose Bay If you have a user-removable component in the multi-purpose bay, you can purchase a different one and change the component as needed. 1. Turn off the computer and disconnect the AC adapter. Skip this step if you are removing the battery pack in the multi-purpose bay for the purpose of hot swapping. 2. Carefully place the computer upside down. 3. If removing the DVD drive, unfasten the screw that secures the drive. 圖待補 4.
5. Noting the orientation, insert the new component all the way into the bay. The security latch should be engaged in the locked position ( ). Replacing the SSD 1. Turn off the computer and disconnect the AC adapter. 2. Carefully place the computer upside down. 3. Remove the screw from the SSD cover (). 4. Slide the SSD cover latch to the unlocked position ( there. Meanwhile, pry open the cover.??? 圖待補 5. Detach the SSD from the system board.
6. Plug the new SSD into place. 說明文字待補 圖待補 System Memory Upgrade You can upgrade your computer by expanding system memory. CAUTION: It is not recommended that you buy and install RAM modules by yourself. If you want to expand system memory, please ask Getac service center to install DRAM modules for you so that full compatibility can be guaranteed. RAM modules are extremely sensitive to static electricity.
圖待補 4. To install the RAM module, match the module's notched part with the socket's projected part and firmly insert the module into the socket at a 20-degree angle (). Then push down until the retaining clips lock the module into position (). 圖待補 CAUTION: If the RAM module is difficult to insert or difficult to push down, do not force it. Check once more to ensure that the module is positioned correctly. 5. Close the compartment cover and secure with the screws. 6. Replace the battery pack(s).
Chapter 5 Using BIOS Setup BIOS Setup Utility is a program for configuring the BIOS (Basic Input/ Output System) settings of the computer. BIOS is a layer of software, called firmware, that translates instructions from other layers of software into instructions that the computer hardware can understand. The BIOS settings are needed by your computer to identify the types of installed devices and establish special features. This chapter tells you how to use the BIOS Setup Utility.
When and How to Use You need to run BIOS Setup Utility when: You see an error message on the screen requesting you to run BIOS Setup Utility. You want to restore the factory default BIOS settings. You want to modify some specific settings according to the hardware. You want to modify some specific settings to optimize the system performance. To run BIOS Setup Utility, click Settings Update & Security Recovery. Under Advanced startup, click Restart now.
Menu Descriptions Information Menu The Information menu contains the basic configuration information of the system. There are no user-definable items in this menu. NOTE: The “Asset Tag” information appears when you have entered the asset number for this computer using the asset management program. The program is provided in the Asset tag folder of the Driver disc. Main Menu The Main menu contains the various system settings. System Date sets the system date. System Time sets the system time.
MAC Address Pass Through allows the system specific MAC address to pass through a connected dock, meaning the dock specific MAC address will be overridden by the system specific MAC address. This feature only works for UEFI PXE boot. Active Management Technology Support (This item appears only on models supporting vPro.) Intel AMT Support enables or disables Intel® Active Management Technology BIOS extension execution. AMT allows the system administrator to access an AMT featured computer remotely.
Windows RE launches Windows Recovery Environment. Windows RE (Windows Recovery Environment) is a recovery environment that provides recovery, repair, and troubleshooting tools in Windows 10. Security Menu The Security menu contains the security settings, which safeguard your system against unauthorized use. NOTE: You can set the user password only when the supervisor password has been set.
Set HDD 0/ HDD 1 User Password sets the password for locking the hard disk drive (SSD). After setting a password, the hard disk drive can only be unlocked by the password no matter where it is installed. NOTE: The item “Set HDD 1 User Password” appears only when your model has the second SSD. Security Freeze Lock enables or disables the “Security Freeze Lock” function. This function is only applicable to SATA drives in AHCI mode.
Exit Discarding Changes exits BIOS Setup Utility without saving the changes you have made. Load Setup Defaults loads the factory default values for all the items. Discard Changes restores the previous values for all the items. Saves Changes saves the changes you have made.
Chapter 6 Using Getac Software Getac software includes application programs for specific computer components and utility programs for overall management. This chapter briefly introduces the programs.
G-Manager G-Manager allows you to view, manage, and configure several system functions and features. The G-Manager home menu presents four categories. Select a category name to open it. For detailed information, see the program’s online help. Select About Help.
Chapter 7 Care and Maintenance Taking good care of your computer will ensure a trouble-free operation and reduce the risk of damage to your computer. This chapter gives you guidelines covering areas such as protecting, storing, cleaning, and traveling.
Protecting the Computer To safeguard the integrity of your computer data as well as the computer itself, you can protect the computer in several ways as described in this section. Using an Anti-Virus Strategy You can install a virus-detecting program to monitor potential viruses that could damage your files. Using the Cable Lock You can use a Kensington-type cable lock to protect your computer against theft. The cable lock is available in most computer stores.
Taking Care of the Computer Location Guidelines For optimal performance, use the computer where the recommended temperature is between 0 °C (32 °F) and 40 °C (104 °F). (Actual operating temperature depends on product specifications.) Avoid placing the computer in a location subject to high humidity, extreme temperatures, mechanical vibration, direct sunlight, or heavy dust. Using the computer in extreme environments for long periods can result in product deterioration and a shortened product life.
LCD image sticking occurs when a fixed pattern is displayed on the screen for a prolonged period of time. You can avoid the problem by limiting the amount of static content on the display. It is recommended that you use a screen saver or turn off the display when it is not in use. To maximize the life of the backlight in the display, allow the backlight to automatically turn off as a result of power management. Cleaning Guidelines Never clean the computer with its power on.
Charge the battery pack between 10 °C ~ 30 °C (50 °F ~ 86 °F) temperature range. A higher environment temperature will cause the battery pack’s temperature to rise. Avoid charging the battery pack inside a closed vehicle and in hot weather condition. Also, charging will not start if the battery pack is not within the allowed temperature range. It is recommended that you do not charge the battery pack more than once a day.
Touchscreen Guidelines Use the finger or stylus on the display. Using a sharp or metallic object other than your finger or stylus may cause scratches and damage the display, thereby causing errors. Use a soft cloth to remove dirt on the display. The touchscreen surface has a special protective coating that prevents dirt from sticking to it. Not using a soft cloth may cause damage to the special protective coating on the touchscreen surface. Turn off the computer power when cleaning the display.
When Traveling Make sure that the battery pack is fully charged. Make sure that the computer is turned off and the top cover is securely closed. Make sure that all the connector covers are closed completely to ensure the waterproof integrity. Do not leave objects in between the keyboard and closed display. Disconnect the AC adapter from the computer and take it with you. Use the AC adapter as the power source and as a battery-charger. Hand-carry the computer.
Chapter 8 Troubleshooting Computer problems can be caused by hardware, software, or both. When you encounter any problem, it might be a typical problem that can easily be solved. This chapter tells you what actions to take when solving common computer problems.
Preliminary Checklist Here are helpful hints to follow before you take further actions when you encounter any problem: Try to isolate which part of the computer is causing the problem. Make sure that you turn on all peripheral devices before turning on the computer. If an external device has a problem, make sure that the cable connections are correct and secure. Make sure that the configuration information is properly set in the BIOS Setup program.
Solving Common Problems Battery Problems The battery does not charge (Battery Charge indicator does not light amber). Make sure that the AC adapter is properly connected. Make sure that the battery is not too hot or cold. Allow time for the battery pack to return to room temperature. If the battery doesn't charge after it has been stored in very low temperatures, try disconnecting and reconnecting the AC adapter to solve the problem. Make sure that the battery pack is installed correctly.
Display Problems Nothing appears on the screen. During operation, the screen may automatically turn off as a result of power management. Press any key to see if the screen comes back. The brightness level might be too low. Increase brightness. The display output might be set to an external device. To switch the display back to the LCD, press the Fn+F5 hot key or change the display through the Display Settings Properties. The characters on the screen are dim.
Hardware Device Problems The computer does not recognize a newly installed device. The device may not be correctly configured in the BIOS Setup program. Run the BIOS Setup program to identify the new type. Make sure if any device driver needs to be installed. (Refer to the documentation that came with the device.) Check the cables or power cords for correct connections. For an external device that has its own power switch, make sure that the power is turned on.
LAN Problems I cannot access the network. Make sure that the LAN cable is properly connected to the RJ45 connector and the network hub. Make sure that the network configuration is appropriate. Make sure that the user name or password is correct. Power Management Problems The computer does not enter Sleep or Hibernation mode automatically. If you have a connection to another computer, the computer does not enter Sleep or Hibernation mode if the connection is actively in use.
Sound Problems No sound is produced. Make sure that the volume control is not set too low. Make sure that the computer is not in Sleep mode. If using an external speaker, make sure that the speaker is properly connected. Distorted sound is produced. Make sure that the volume control is not set too high or too low. In most cases, a high setting can cause the audio electronics to distort the sound. The sound system does not record. Adjust the playback or recording sound levels.
Check if there is high interference around the environment and solve the problem as described next. Radio interference exists. Move your computer away from the device causing the radio interference such as microwave oven and large metal objects. Plug your computer into an outlet on a different branch circuit from that used by the affecting device. Consult your dealer or an experienced radio technician for help. I cannot connect to another WLAN device.
Make sure that the user name or password is correct. You have moved out of range of the network. Turn off power management. Other Problems The date/time is incorrect. Correct the date and time via the operating system or BIOS Setup program. After you have performed everything as described above and still have the incorrect date and time every time you turn on the computer, the RTC (Real-Time Clock) battery is at the end of its life. Call an authorized dealer to replace the RTC battery.
Resetting the Computer You may have to reset (reboot) your computer on some occasions when an error occurs and the program you are using hangs up. If you are sure the operation has stopped and you cannot use the “restart” function of the operating system, reset the computer Reset the computer by any of these methods: Press Ctrl+Alt+Del on the keyboard. This opens the Ctrl-Alt-Del screen where you can select actions including Restart.
System Recovery Using Windows RE Windows 10 has a recovery environment (Windows RE) that provides recovery, repair, and troubleshooting tools. The tools are referred to as Advanced Startup Options. You can access these options by selecting Settings Update & security. There are several choices: System Restore This option allows you to restore Windows to an earlier point in time if you have created a restore point.
Using Recovery Partition When necessary, you can restore your Windows 10 system to the factory default state by using the “recovery partition” feature. Recovery partition is a portion of your hard disk drive (SSD) that is set aside by the manufacturer to hold the original image of your system. WARNING: Using this feature will reinstall Windows to your system and configure it to the system’s factory default settings. All data on the hard disk drive (SSD) will be lost.
Using the Driver Disc (Optional) NOTE: You can download the latest drivers and utilities from Getac website at http://www.getac.com Support. The Driver disc contains drivers and utilities required for specific hardware in your computer. Since your computer comes with drivers and utilities pre-installed, you normally do not need to use the Driver disc. In case you want to manually install Windows, you will have to install the drivers and utilities one by one after installing Windows.
Appendix A Specifications NOTE: Specifications are subject to change without any prior notice.
Parts I/O ports Standard Specifications USB 3.1 Gen 2 x 2, USB-C Thunderbolt 3, USB 2.0, RJ45, HDMI 2.0, combo audio (4-pole TRRS 3.5mm type), docking Configurable One of the below configurations: I/O options - 2nd RJ45 + VGA + RS-232 - PowerShare USB 3.0 + VGA + RS-232 - 2nd RJ45 + DisplayPort + RS-232 - PowerShare USB 3.0 + DisplayPort + RS-232 - 2nd RJ45 + RS-232 + RS-232 Optional LAN Tri antenna pass-through Intel® Gigabit LAN Option: LAN 2 Wireless LAN + Bluetooth Intel AX201 NGW M 2x2 802.
Appendix B Regulatory Information This appendix provides regulatory statements and safety notices on your computer. NOTE: Marking labels located on the exterior of your computer indicate the regulations that your model complies with. Please check the marking labels and refer to the corresponding statements in this appendix. Some notices apply to specific models only.
On the Use of the System Class B Regulations USA Federal Communications Commission Radio Frequency Interference Statement NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Canada Canadian Department of Communications Radio Interference Regulations Class B Compliance Notice This Class B digital apparatus meets all requirements of the Canada Interference-Causing equipment regulations. Cet appareil numérique de Classe B respecte toutes les exigences du Règlement Canadien sur le matériel brouileur.
Do not drop or subject the battery to impacts. Do not penetrate with a nail or strike with a hammer. Do not directly solder the battery. Do not disassemble the battery. Keep the battery away from an extremely low air pressure environment as it may result in an explosion or the leakage of flammable liquid or gas. Warning Keep the battery away from infants. Stop using the battery if there are noticeable abnormalities such as abnormal smell, heat, deformities, or discoloration.
NORWEGIAN ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner. SWEDISH VARNING: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion. FINNISH VAROITUS: Paristo voi räjähtää, jos se on virheellisesti asennettu.
About the AC Adapter Use only the AC adapter supplied with your computer. Use of another type of AC adapter will result in malfunction and/or danger. If a ground/earth pin attachment plug on the AC power cord is provided, always plug the cord into a grounded/earthed outlet. Do not disable ground/earth pin of the plug/cord. Do not use the AC adapter in a high moisture environment. Never touch it when your hands or feet are wet.
If your device is used for long periods, its surface can become very warm. While the temperature may not feel hot to the touch, if you maintain physical contact with the device for a long time, for example if you rest the device on your lap, your skin might suffer a low-heat injury. If your device is on your lap and gets uncomfortably warm, remove it from your lap and place it on a stable work surface.
On the Use of the RF Device USA and Canada Safety Requirements and Notices IMPORTANT NOTE: To comply with FCC RF exposure compliance requirements, the antenna used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Radio Frequency Interference Requirements and SAR This device meets the government’s requirements for exposure to radio waves.
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. CAUTION: The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency.
European Union CE Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 2014/53/EU. Danish Dette produkt er i overensstemmelse med det europæiske direktiv 2014/53/EU. Dutch Dit product is in navolging van de bepalingen van Europees Directief 2014/53/EU. Finnish Tämä tuote noudattaa EU-direktiivin 2014/53/EU määräyksiä. French Ce produit est conforme aux exigences de la Directive Européenne 2014/53/EU.
Notices CE Max power: BT: 11.5 dbm WiFi 5G: 17.41 dbm WiFi 2.4G: 16.9 dbm WWAN: 23.1 dbm RFID 13.56MHz: -8.33 dBuA/m@10m RFID 125KHz: -13.31 dBuA/m@10m The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range.
User Notification of Take-back Service To Institutional (B2B) Users in United States: Getac believes in providing our institutional customers with easy-to-use solutions to recycle your Getac-brand products for free. Getac understands the institutional customers will likely be recycling multiple items at once and as such. Getac wants to make the recycling process for these larger shipments as streamlined as possible.
ENERGY STAR ENERGY STAR® is a government program that offers businesses and consumers energy-efficient solutions, making it easy to save money while protecting the environment for future generations. Please reference ENERGY STAR® related information from http://www.energystar.gov. As an ENERGY STAR® Partner, Getac Technology Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Over its lifetime, ENERGY STAR® qualified equipment in a single home office (e.g., computer, monitor, printer, and fax) can save enough electricity to light an entire home for more than 4 years. Power management (“sleep settings”) on computers and monitors can result in much savings annually. Remember, saving energy prevents pollution Because most computer equipment is left on 24 hours a day, power management features are important for saving energy and are an easy way to reduce air pollution.
Battery Recycling For the U.S. and Canada only: To recycle the battery, please go to the RBRC Call2Recycle website or use the Call2Recycle Helpline at 800-822-8837. Call2Recycle® is a product stewardship program providing no-cost battery and cellphone recycling solutions across the U.S. and Canada. Operated by Call2Recycle, Inc., a 501(c)4 nonprofit public service organization, the program is funded by battery and product manufacturers committed to responsible recycling. See more at: http://www.
California Proposition 65 For California USA: Proposition 65, a California law, requires warnings to be provided to California consumers when they might be exposed to chemical(s) identified by Proposition 65 as causing cancer and birth defects or other reproductive harm. Almost all electronic products contain 1 or more of the chemicals listed under Proposition 65. This does not mean the products pose a significant risk of exposure.
About Battery and External Enclosure Replacement Battery The batteries of your product include a battery pack and a button cell (or called RTC battery). Select models have more than one battery pack. All batteries are available from Getac authorized service centers. The battery pack is user-replaceable. Replacement instructions can be found in “Replacing the Battery Pack” in Chapter 3. The button cell must be replaced by Getac authorized service centers. Visit the website at http://us.getac.
To remove the LCD back over: 圖待改 Remove the screws as indicated below. Open the LCD back cover and the LCD frame.
