Product manual

GFI EventsManager 18 Troubleshooting | 340
18 Troubleshooting
Use the information in the following sections to resolve issues encountered in GFI EventsManager:
Documentation
GFI SkyNet
Request technical support
Web forum
Troubleshooter wizard
18.1 Documentation
If this manual does not satisfy your expectations, or if you think that this documentation can be
improved in any way, let us know via email on: [e-mail].
18.2 GFI SkyNet
GFI maintains a comprehensive knowledge base repository, which includes answers to the most
common problems. GFI SkyNet always has the most up-to-date listing of technical support questions
and patches. In case the information in this guide does not solve your problems, next refer to GFI
SkyNet by visiting: http://kb.gfi.com/.
18.3 Request technical support
If none of the resources listed above enable you to solve your issues, contact the GFI Technical
Support team by filling in an online support request form or by phone.
Online: Fill out the support request form and follow the instructions on this page closely to sub-
mit your support request on: http://support.gfi.com/supportrequestform.asp
Phone: To obtain the correct technical support phone number for your region visit:
http://www.gfi.com/company/contact.htm
Note
Before contacting Technical Support, have your Customer ID available. Your Customer
ID is the online account number that is assigned to you when first registering your
license keys in the GFI Customer Area at: http://customers.gfi.com.
We will answer your query within 24 hours or less, depending on your time zone.
18.4 Web forum
User to user technical support is available via the GFI web forum. Access the web forum by visiting:
http://forums.gfi.com
18.5 Troubleshooter wizard
To use the troubleshooting tool:
1. Go to the install folder of GFI EventsManager.
2. Locate and double-click Trouble.exe.
3. Click Next at the wizard welcome screen.