Administration & Configuration Manual Find out how to configure GFI FaxMaker in different environments, and configure advanced features.
The information and content in this document is provided for informational purposes only and is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. GFI Software is not liable for any damages, including any consequential damages, of any kind that may result from the use of this document. The information is obtained from publicly available sources.
Contents 1 Introduction 1.1 About 1.2 System requirements 1.3 Installing GFI FaxMaker instructions 1.4 How GFI FaxMaker works - Sending faxes 1.5 How GFI FaxMaker works - Receiving faxes 2 Using GFI FaxMaker 2.1 How users send faxes 2.2 How users view received faxes 2.3 Monitoring GFI FaxMaker operation 3 General configuration settings 3.1 Fax Lines 3.2 Licensed users 3.3 Fax administrators 3.4 Email2Fax gateway 3.5 Fax and SMS domain names 3.6 Dialling Options 3.7 Fax archiving 3.8 Fax services 3.
5.2 Fax routing 5.3 Printers 5.4 Junk Fax filter 5.5 OCR 6 SMS 6.1 How to send an SMS 6.2 Receiving SMS 6.3 Requirements 6.4 Configure SMS settings 75 88 90 90 92 92 94 95 96 7 Uninstalling GFI FaxMaker 105 8 Troubleshooting and support 106 8.1 Introduction 8.2 Common issues 8.3 Troubleshooting options 8.4 Knowledge Base 8.5 Web Forum 8.6 Request technical support 8.7 Documentation 9 Appendix 1: Microsoft® Exchange 2000/2003 Connector 9.1 Creating the connector automatically 9.
List of Figures Screenshot 1: Sending a fax using the email client 4 Screenshot 2: Printing document to fax 6 Screenshot 3: The GFI FaxMaker Fax Message form 7 Screenshot 4: Faxes are received in the inbox 8 Screenshot 5: The GFI FaxMaker monitor 9 Screenshot 6: The Line/Devices dialog 12 Screenshot 7: Adding an ISDN channel 13 Screenshot 8: The line options tab 15 Screenshot 9: The advanced line/device options 16 Screenshot 10: The users tab 17 Screenshot 11: Line test tab 18 Screensh
Screenshot 39: Coverpage options tab 54 Screenshot 40: Creating a new coverpage 55 Screenshot 41: Coverpage options 56 Screenshot 42: Front covernote users 57 Screenshot 43: Creating a new front covernote 58 Screenshot 44: Front covernote options 59 Screenshot 45: A document ready to be printed to NetPrintQueue2FAX 61 Screenshot 46: Printing a document to NetPrintQueue2FAX 62 Screenshot 47: NetPrintQueue2FAX configuration 63 Screenshot 48: Enabling TextAPI 66 Screenshot 49: Enabling Text
Screenshot 79: Specifying IP/Name of GFI FaxMaker machine 111 Screenshot 80: Specifying FAX as an address space 112 Screenshot 81: Specifying faxmaker.
List of Tables Table 1: Terms and conventions used in this manual 1 Table 2: Real-time monitoring features 9 Table 3: Add fax line options 13 Table 4: Fax line device options 13 Table 5: Fax line - Line options 15 Table 6: Fax line advanced options 16 Table 7: Fax line users 17 Table 8: Manage fax modems 19 Table 9: Advanced fax modem options 20 Table 10: Managing licensed users and groups 21 Table 11: Managing fax administrators 23 Table 12: SMTP Connector options 24 Table 13: POP3
Table 39: General receiving options 74 Table 40: Fax routing methods 75 Table 41: DTMF/DID routing options 76 Table 42: OCR routing options 78 Table 43: Routing rules user options 81 Table 44: Fax routing to public folder 88 Table 45: Printer properties 89 Table 46: Junk fax filter options 90 Table 47: OCR properties 91 Table 48: SMS service properties 97 Table 49: SMS service properties 99 Table 50: Clickatell SMS service properties 100 Table 51: SMS options 101 Table 52: SMS rout
1 Introduction 1.1 About GFI FaxMaker is a fax server that enables you to send and receive faxes and SMS using your email infrastructure. GFI FaxMaker for Exchange/SMTP integrates with Microsoft® Exchange Server, Lotus Notes and with other SMTP/POP3 mail servers. 1.2 System requirements For a complete list of system requirements and other installation settings, refer to the GFI FaxMakerGetting Started Guide available from: http://www.gfi.com/faxmaker/manual 1.
1.4 How GFI FaxMaker works - Sending faxes Step 1: Various methods used to send a fax The fax content is sent to GFI FaxMaker using one of the various supported methods. These include: Email server: Users use an email client or use the GFI FaxMaker client application to send an email to the mail server. The local or hosted mail server routes all emails that are addressed to 1111@faxmaker.com to GFI FaxMaker (where 1111 is the fax number of the recipient and faxmaker.com is the configured fax domain).
1.5 How GFI FaxMaker works - Receiving faxes Step 1: Receive fax call The sender transmits the fax. This is received by GFI FaxMaker either from the fax line or from the hosted fax service. Step 2: GFI FaxMaker processes fax & content GFI FaxMaker processes the received fax. Amongst others: (Optional) Blocks junk faxes. (Optional) Optically recognizes text in fax (OCR). Determines recipients according to fax routing settings. Forwards fax by email to appropriate users.
2 Using GFI FaxMaker Topics in this chapter: 2.1 How users send faxes 4 2.2 How users view received faxes 8 2.3 Monitoring GFI FaxMaker operation 9 2.1 How users send faxes There are various ways how users can send faxes: Via email Printing content to GFI FaxMaker - NetPrintQueue2Fax Using the GFI FaxMaker Client application TextAPI/XMLAPI 2.1.
Use the Microsoft® Outlook® address book for recipients that have a fax number configured. Address the email to [FAX:faxnumber], where faxnumber is replaced by the Outlook® contact’s fax number. Address an email to faxnumber@faxmaker.com, where faxnumber is replaced by the recipient’s fax number. NOTE The default fax (faxmaker.com) and SMS (smsmaker.com) domains can be customized by the GFI FaxMaker administrator. Use the configured fax domain accordingly.
2.1.2 Printing content to GFI FaxMaker - NetPrintQueue2Fax Screenshot 2: Printing document to fax Users print content to the GFI FaxMaker printer driver - NetPrintQueue2Fax - to send faxes. Fax recipient number is keyed in within the document in a customizable format, for example Fax: 12345678. This enables fax sending in any format that allows printing of content (without installing application on GFI FaxMaker machine).
2.1.3 Using the GFI FaxMaker Client application Screenshot 3: The GFI FaxMaker Fax Message form GFI FaxMaker Client application enables Fax message conversion and preview (.FAX format) directly from the clients’ machines. It also provides an address book for fax contacts, or uses the Microsoft Outlook address book information. Install the application on client machines to use GFI FaxMaker Client application. For more information refer to the GFI FaxMaker Client Manual, available from: http://support.gfi.
2.2 How users view received faxes Received faxes are forwarded to the user via email. The email will contain a fax report and the fax file included with the email as an attachment. Faxes can be attached in several formats, such as PDF. Screenshot 4: Faxes are received in the inbox Configure routing options for GFI FaxMaker to route received faxes to the correct recipient. For more information, refer to Fax routing (page 75).
2.3 Monitoring GFI FaxMaker operation Screenshot 5: The GFI FaxMaker monitor Use the GFI FaxMaker Monitor to monitor GFI FaxMaker operation. It can be used to monitor multiple instances of GFI FaxMaker and both local and remote installations. Load GFI FaxMaker Monitor from Start > Programs > GFI FaxMaker > GFI FaxMaker Monitor. GFI FaxMaker Monitor shows status of: Table 2: Real-time monitoring features Feature Description Status of fax lines & devices Navigate to the Fax Server node.
Feature Description Faxes in queue Select the Queued Faxes node to show all faxes that are waiting to be sent. Other options: Refresh - Refresh view of queued faxes Select all - Select all faxes in queue Grid - Show/hide grid lines Columns - Customize the columns to show per fax. Delete - Delete selected faxes from queue. Properties - View the properties of faxes in queue, including message date/time, sender and recipient. View logs - Load log file containing details about sent faxes.
3 General configuration settings Topics in this chapter: 3.1 Fax Lines 12 3.2 Licensed users 20 3.3 Fax administrators 23 3.4 Email2Fax gateway 23 3.5 Fax and SMS domain names 26 3.6 Dialling Options 28 3.7 Fax archiving 29 3.8 Fax services 32 3.9 Log files 34 3.10 HP Digital Sender integration 35 3.11 Storing faxes 36 3.12 GFI FaxMaker Licensing information 37 3.13 Version information 37 3.
3.1 Fax Lines A fax line is a physical telephone line assigned to a fax device (modem or ISDN/fax card). Depending on the device type, fax devices may support multiple lines. GFI FaxMaker enables you to configure different options per fax line. Screenshot 6: The Line/Devices dialog Fax lines are configurable from GFI FaxMaker Configuration > Lines/Devices > Properties. For more information, refer to: Adding Fax lines to GFI FaxMaker Editing Fax lines Deleting Fax lines 3.1.
Screenshot 7: Adding an ISDN channel 2. Specify the following details: Table 3: Add fax line options Setting Configuration Available fax lines Select one of the available fax line numbers. This is used as a reference to that particular line. Device type Specify the type of fax device used. Physical line/port Select the channel or port to configure.
Device Type GFI Fax Modem Driver Settings Modem type - Select the fax modem type. Advanced Modem Options - GFI FaxMaker ships with a number of pre-configured devices. Click to create new devices or manually configure device options. For more information, refer to Fax modem properties (page 19). Initialisation string - Displays the string used by the modem driver to initialize the modem. Rings until answer - Configure the number of rings before answering incoming calls.
Screenshot 8: The line options tab 4. From the Line options tab, configure: Table 5: Fax line - Line options Option Configuration Max. resolution Set the maximum resolution for faxes sent and received on this line. Max. speed Set the maximum speed for faxes sent and received on this line. A lower speed limit will increase call duration but on an analog line, it helps to avoid loss of quality when there is noise in the telephone line.
Option Configuration Disable use of ECM if available By default, GFI FaxMaker automatically corrects errors caused by noise that interferes with the transmission of a fax. Select this option to disable automatic correction. Screenshot 9: The advanced line/device options 5. From the Advanced tab, configure: Table 6: Fax line advanced options Option Configuration Auto-print faxes received on this line Automatically print faxes received on this line. Click Setup printers...
Option Configuration Generate beep tone before capture Fax device gives a beep when answering a call as a signal to the user to enter the DTMF number. If available, it is recommended that this option is always selected. From the drop down list select the tone of the beep. Flash after DTMF capture and before fax tone Only used for Multitech modems. Select this option so that after successfully detecting a tone, the fax server goes 500ms on hook (flash). Screenshot 10: The users tab 6.
Screenshot 11: Line test tab 7. From the Line test tab, you can send a fax to test the line settings. Key in a fax number where to send the test fax in Fax number to dial and click Send test fax. Click Monitor test fax to launch the GFI FaxMaker Monitor and monitor the status of the test fax. 8. Click OK to save settings. 9. When changing settings for any lines/devices, it is necessary to restart the GFI FaxMaker Fax Server service for changes to take effect. Click Yes to restart. 3.1.
3.1.4 Fax modem properties GFI FaxMaker can send and receive faxes using a wide range of fax modems connected to the server’s Communications ports. To send faxes using these devices: 1. In the Lines/Devices list, add the modem as a GFI Fax Modem Driver. 2. In the device properties dialog, select the Modem type by model name and number, or select a Generic class that best matches device’s properties. 3.
Table 9: Advanced fax modem options Option Description Modem type Key in a user friendly name for the modem type, such as the device brand, name or model number. Flow control Provide settings based on device specifications. Fax class Voice chipset DLE codes method Thread priority Data initialization string Fax initialization string Voice initialization string Pre-command delay Character delay Click OK to apply settings. 3.
Table 10: Managing licensed users and groups Managing users/groups Description Adding users or groups Active Directory: To add users or groups click New licensed user/group.... Key in the user/group name and click OK. No Active Directory: To add users click New licensed user/group.... Key in the user login name, Full name and E-mail address. Click Personal to enter more information. Click OK. User/Group properties Right-click a user/group and click Properties.
NOTE All fields can be left empty, except for Email address and Display name. Email address must be unique. To import a list of users from a CSV file: 1. From GFI FaxMaker Configuration, right click Licensed users and select Import users from file…. 2. Select CSV file and click Open. 3. Launch GFI FaxMaker Monitor and from Fax Server node click Restart server to restart the GFI FaxMaker Fax Server service. 3.2.
6. Launch GFI FaxMaker Monitor and from Fax Server node click Restart server to restart the GFI FaxMaker Fax Server service. 3.3 Fax administrators Fax administrators monitor and manage the fax server. They are also emailed when certain critical conditions occur. Screenshot 15: List of Fax administrators To manage the list of Fax administrator, from GFI FaxMaker Configuration navigate to Advanced > Fax administrators.
Screenshot 16: Email2Fax Gateway setup 2. From the SMTP Connector tab, configure the following options: Table 12: SMTP Connector options Option Description Mail server name/IP and port Enter the name or IP address of the mail server and the port number. Use SSL Instructs GFI FaxMaker to connect and communicate with the mail server using SSL. Use SMTP Authentication Instructs GFI FaxMaker to connect to the mail server using a particular user credentials.
3.4.2 POP3 Downloader GFI FaxMaker can be configured to retrieve faxes and SMS for transmission from a POP3 mailbox. Configure the POP3 Connector to poll and download faxes from a dedicated GFI FaxMaker POP3 mailbox. NOTE 1. Option not available if mail server is configured to route faxes and SMS to GFI FaxMaker. 2. Ensure that POP3 mailbox is be dedicated to GFI FaxMaker. GFI FaxMaker downloads all emails contained mailbox for processing and emails are permanently deleted after download.
Option Description Full email address of mailbox specified above The email address of the POP3 mailbox. Use SSL Instructs GFI FaxMaker to connect and communicate with the mail server using SSL. Time interval to check for new faxes Key in the frequency for GFI FaxMaker to check for new faxes in the GFI FaxMaker mailbox. 3. Click OK. 3.
IMPORTANT If the connectors on the mail server are not modified, emails addressed to the custom fax & SMS domains are sent over the Internet, probably resulting in an NDR. For more information how to configure connectors in your environment, refer to: Microsoft Exchange 2007/2010/2013 Microsoft Exchange 2000/2003 Other environments: refer to the GFI FaxMaker Getting Started Guide available from: http://www.gfi.com/faxmaker/manual. Step 2: Change domain names from GFI FaxMaker Configuration 1.
3. Click OK to apply changes. Step 3: Test the new settings When completed, it is recommended to test this functionality by sending a test fax from an email account to the new domain names. Check that the email is received by GFI FaxMaker in the GFI FaxMaker Monitor. 3.6 Dialling Options Dialling options enable you to configure area codes and other special dialing procedures.
IMPORTANT Customize options for your country’s telephone dialling system. Failure to do so may cause fax transmission to fail. Configure the following options: Table 14: Dialling Options Option Description My country code is Key in your country telephone code, excluding the international dial prefix (the dial prefix is usually defined as +). For example, for the United States the country code is 1. NOTE: The dial prefix is the number that a user must dial to place an international call.
There are 2 methods of archiving: Send fax copies to an email address - copies of transmitted, received and/or failed faxes are sent via email to a central (journaling) mailbox. Faxes are then archived through an email archiving solution, such as GFI MailArchiver. For more information, refer to Send fax copies to an email address (page 30). Archive to a database - Store all faxes in a Microsoft® Access or a Microsoft® SQL/MSDE database. For more information, refer to Archive faxes to database (page 31). 3.
Option Description Archive faxes in this format By default, GFI FaxMaker archives faxes in .fax format. To archive in a different format (for example PDF) enable and select the format. 3. Click OK. 3.7.2 Archive faxes to database GFI FaxMaker can archive all faxes and SMS to a Microsoft® Access or a Microsoft® SQL/MSDE database. 1. From GFI FaxMaker Configuration, right-click Archiving node and select Properties. Screenshot 21: Archiving properties 2.
Screenshot 22: Database configuration 3. Click Setup Database to configure the database where to store faxes: Table 16: Archiving to database options Option Description Microsoft® Enable archiving to a Microsoft® Access database. Key in or browse to the location where to store the database file and specify the database name in .MDB format. NOTE: A Microsoft® Access database size is limited to 2 GB in size.
3.8.1 Faxing using Fax Services IMPORTANT Online fax services require the full recipient number, including the international dial symbol "+", the country and area codes. Do not use hyphens, spaces or dashes between any parts of the fax number. The full recipient number is also required when sending faxes locally. In this case, the fax is still charged at a local fax rate. Example 1: When sending a fax to Czech Republic number 313-414-515 use +420313414515@faxmaker.com.
Screenshot 23: New fax service account 3. Configure the following options: Table 17: New fax service account Option Description Account details Enter the subscription account information that enables you to log in to the fax service. Validate Account Click to check if GFI FaxMaker can access the service. Receive poll interval in minutes Key in the frequency for GFI FaxMaker to check for new faxes with the online fax service provider. 4. Click OK.
Log file Description Rcvlog.txt Contains a log of received faxes in the following format: Date, Time, RemoteID, CallDuration, PagesReceived, Result, Info, Port, FileInArchiveDir, RoutedTo For example: "6/30/2012","8:47:01AM","+557(833)343-3948","03:30","2","SUCCESS","Fax received from +557(833)343-3948","Line0","C:\Received Faxes\20110630_084657_00003.pdf", "jsmith@masterdomain.com" 3.10 HP Digital Sender integration GFI FaxMaker supports HP Digital sender scanner/copier.
Screenshot 25: HP Digital sender set-up 2. From the HPDS tab, select Scan folder for HPF files. Key in or browse to the directory specified in the HP Digital Sender app and select the HPFSCAN folder. 3. Click OK. 4. From the HP Digital sender JetAdmin utility, modify your HP Digital Sender to enable fax. Choose Other vendors with notification support as Network Fax Server. 3.
3. Click OK. 3.12 GFI FaxMaker Licensing information To review and modify licensing details, from GFI FaxMaker Configuration, right-click General > Licensing and select License product…. Screenshot 26: Viewing current licensing information Use this node to view current licensing information or to enter your License key number. Click Enter License Key to edit your license key. 3.
Screenshot 27: GFI FaxMaker version information 3.14 Product Patches The Product Patches feature verifies if there are any software patches available for your version of GFI FaxMaker by directly connecting to the GFI Update Servers. NOTE It is highly recommended to check for patches periodically to keep GFI FaxMaker updated. 1. From GFI FaxMaker Configuration, go to General > Product Patches. 2. GFI FaxMaker connects to the GFI Update Server and lists all available updates. 3.
4 Configuration - Sending faxes Topics in this chapter: 4.1 Sending options 40 4.2 Document Conversion 41 4.3 Transmission reports 42 4.4 Header/Footer options 46 4.5 Call blocking 47 4.6 Public contacts 48 4.7 Coverpages 51 4.8 NetPrintQueue2FAX 60 4.9 TextAPI & XMLAPI 65 4.10 Enabling TextAPI 66 4.11 Enabling XMLAPI 67 4.12 Billing 67 4.
4.1 Sending options 1. From GFI FaxMaker Configuration, right-click Sending/Receiving Options and select Properties. Screenshot 28: Sending options 2. Select Sending tab and configure the following options: Table 20: Sending options Option Description Enhance fax image when sending normal resolution faxes Improves the quality of low-resolution faxes. Send fax report attachments in the following format By default GFI FaxMaker attaches incoming fax in .FAX format.
4.2 Document Conversion GFI FaxMaker enables users to send faxes by attaching content to an email. GFI FaxMaker automatically converts the attachment to fax. For this purpose, a built-in conversion engine is included for PDF, HTML, PNG, GIF, JPG, RTF and TXT files. NOTE Microsoft® Office® 97 or higher is required on the GFI FaxMaker server to convert Microsoft® Office® file formats.
Option Description Add To add new file formats for conversion, key in the Extension to add. In Command text box, key in the Application Command that prints the file in Windows® Explorer (Usually this is Print). Click Add. NOTE: To verify whether GFI FaxMaker can convert a file extension, from Windows® Explorer, right-click a file in that format and select Print. The file must print successfully. Remove Click to delete a selected file extension. 3. Click OK. 4.
Screenshot 31: Fax transmission report options 2. Configure the following options: Table 22: Transmission reports options Option Description Report successful outgoing FAX transmissions Send a transmission report when a fax is sent successfully. Include attachments with success reports Includes the transmitted fax with successful transmission reports. Report failed outgoing FAX transmissions Send a transmission report when a fax fails.
Screenshot 32: SMS transmission report options 2. From the SMS tab, select Report successful outgoing SMS transmissions to notify a user when an SMS is sent successfully. NOTE A report is always sent if transmission of SMS fails. 3. Click OK. 4.3.3 Customizing transmission reports The template of transmission reports can be customized. To do this: 1. Navigate to \data\reports. 2.
NOTE Reports starting with html prefix (for example, htmlrecv.fbt), are the equivalent reports in HTML format. 3. Modify the file using the following fields: NOTE Some fields may not be applicable for certain reports.
4.4 Header/Footer options GFI FaxMaker enables you to customize the header and footer text for all outgoing and incoming faxes. 4.4.1 Outgoing faxes 1. From GFI FaxMaker Configuration, right-click Advanced > Header/Footer/Stamping and select Properties. Screenshot 33: Header/Footer options for outgoing faxes 2. From the Header/Footer tab, configure: Table 25: Header and footer options Option Description Formatting and alignment Configure font, font size and alignment.
4.4.2 Incoming faxes 1. From GFI FaxMaker Configuration, right-click Advanced > Header/Footer/Stamping and select Properties. Screenshot 34: Stamping options for incoming faxes 2. From the Stamping tab, configure: Table 26: Stamping options Option Description Formatting and alignment Configure font, font size and alignment. NOTE: During configuration, select the header and footer fields configuring to apply different formatting.
For example, to block specific users from sending faxes to international numbers, add a call blocking rule to your international dial prefix (example, 00 or 011). Screenshot 35: Call blocking rules 1. From GFI FaxMaker Configuration, navigate to Advanced > Call blocking node. 2. Click New…. Screenshot 36: New call block entry 3. Key in the number to block and click OK. 4. Assign users to the configured Call block or leave empty to apply the rule to every user. 5. Click OK. 4.
NOTE 1. Public Contacts do not have to be configured if: users are not using the email client to send faxes (for example when using the GFI FaxMaker Fax Message form only), or not showing user information on cover pages. 2. In a Microsoft® Exchange Server environment, MAPI Client and Collaboration Data Objects 1.2.1 is required when using Public Contacts.
Screenshot 37: Public contacts node 3. Select Enable Exchange Public Contacts retrieval. 4. Click Add and select the public contacts list from where to retrieve company information. 5. Click Test to ensure that GFI FaxMaker can query the listed public contacts folders. 6. Click OK. 4.6.1 Using Public Contacts with Microsoft® Exchange 2013 This topic describes how to enable Public Contacts in an environment running Microsoft® Exchange 2013 as the mail server.
2. Locate the following key: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem 3. Right-click Windows Messaging Subsystem node and click New > String Value. 4. Key in RPCHTTPProxyMap_GFIFaxMaker and press Enter. 5. Right-click the newly added key and click Modify. 6.
Coverpage: A page that includes fax details (such as recipient and sender’s information) and the message text (email body when user sends email via email client or fax message form). For more information, refer to Coverpages (page 52). Front covernotes: Aimed to contain less details than a Coverpage, Front covernotes serve to add a brief message before the coverpage (similar to a ‘With Compliments’ note). For more information, refer to Front covernotes (page 56).
Screenshot 38: Coverpage users 3. From the Users tab add the users for which to apply the coverpage. 4. Click OK. Editing built-in coverpages 1. From GFI FaxMaker Configuration navigate to Coverpages > Coverpages. 2. Right-click the coverpage to edit and select Properties.
Screenshot 39: Coverpage options tab 3. From the Options tab, click Edit. Coverpage is loaded in text editor. 4. Edit the page as required. NOTE When editing coverpages, you can use fields to show custom information. For more information, refer to Supported merge-fields (page 59). 5. Save and exit when complete. 6. Click OK. Designing coverpages Step 1: Create coverpage You can create custom coverpages in HTML, RTF or MHT format, using custom designs, text and fields.
Step 2: Add coverpage to GFI FaxMaker 1. From GFI FaxMaker Configuration, navigate to Coverpages > Coverpages. Screenshot 40: Creating a new coverpage 2. Click New…. 3. Key in a Display name. 4. Click Add from file…, browse to the newly created coverpage and click Open. 5. Click OK. 6. Add any particular users to apply this coverpage for. 7. Click OK. Previewing built-in coverpages To preview coverpages, navigate to \coverpage\.
Screenshot 41: Coverpage options 2. Configure the following options: Table 27: Coverpages Option Description Send coverpages Enable or disable coverpages. NOTE: Disabling coverpages from the Coverpages properties dialog box also disables Front Covernotes. Only if message text is present Include a coverpage only when sending a fax that contains a message body (for example, when sending a fax as an attachment via email and the email also contains an email body).
Default Front covernote The default Front covernote is the covernote applied for all users that have no other covernote configured. To select a different default covernote: 1. From GFI FaxMaker Configuration navigate to Coverpages > Front covernotes. 2. Right-click the covernote and select Set as default global front covernote. Using a custom Front covernote for a list of users GFI FaxMaker can use different Front covernotes for different users or user groups.
NOTE 1. You can use fields to display useful information. For more information, refer to Supported merge-fields (page 59). 2. Use UTF-8 encoding for HTML Front covernotes. Step 2: Add covernote to GFI FaxMaker 1. From GFI FaxMaker Configuration navigate to Coverpages > Front covernotes. Screenshot 43: Creating a new front covernote 2. Click New…. 3. Key in a Display name for the covernote. 4. Click Add from file…, browse to the newly created coverpage and click Open. 5. Click OK. 6.
Screenshot 44: Front covernote options 2. Configure the following options: Table 28: General front covernote options Option Description Use front coverpage Select this option to always send a front covernote for emails sent by all users. Specify the Front covernote to use when the user does not have a custom associated front covernote configured. By disabling this option, GFI FaxMaker only sends a covernote for faxes originating from users who have a Front covernote configured. 3.
Field Description [s_name_lf] Sender’s last & first name [s_company] Sender’s company name [s_department] Sender’s department name [s_fax] Sender’s Fax number [s_voice] Sender’s telephone number [s_e-mail] Sender’s email address Recipient’s details Table 30: Coverpage merge fields - recipient’s details Field Description [r_company] Recipient’s company name [r_department] Recipient’s department name [r_first_name] Recipient’s first name [r_last_name] Recipient’s last name [r_name_fl]
Screenshot 45: A document ready to be printed to NetPrintQueue2FAX How it works 1. Users prepare content to fax using a third-party application (for example, Microsoft® Word® or an invoicing software). NOTE Fax recipient details - number, name and company - must be embedded in the content. 2. Users print content to the NetPrintQueue2FAX printer driver. Ensure that the NetPrintQueue2FAX printer drivers are installed on user machines.
Screenshot 46: Printing a document to NetPrintQueue2FAX 4.8.1 Configuring NetPrintQueue2FAX options GFI FaxMaker needs to be configured to determine the identifiers for recipient details. For example, configure GFI FaxMaker so that the text following the string Fax: is the recipient’s fax number. To configure recipient identifiers: 1. From GFI FaxMaker Configuration, right-click NetPrintQueue2FAX and select Properties.
Screenshot 47: NetPrintQueue2FAX configuration 2. Configure the following options: Table 32: NetPrintQueue2FAX configuration options Option Description Enable NetPrintQueue2FAX Enable/Disable NetPrintQueue2FAX feature Recipient Key in the text that identifies recipient’s name. Default value is To:. Company Key in the text that identifies recipient’s company name. Default value is Company:. Fax number Key in the text that identifies recipient’s fax number. Default value is Fax:.
NOTE This procedure is the same as adding any other Windows® network printer driver. Select client’s operating system for information how to install NetPrintQueue2FAX printer driver: Windows® Vista®/7 Windows® XP Windows® 2000/2003 NOTE When GFI FaxMaker is installed on Windows Server® 2003 64-bit, the Windows Server® 2003 32-bit installation disc is required when installing NetPrintQueue2Fax printer driver on 32-bit client machines. Windows® Vista®/7/8 1.
NOTE If GFI FaxMaker is installed on a 64-bit machine, the driver needs to be located manually: a. In Connect to a Printer dialog click OK to locate the driver manually. b. Windows® will verify the compatibility of the printer with Windows® XP. Click Continue anyway to proceed. c. In Insert Disk dialog click OK to browse for the printer driver. d. Browse to the GFI FaxMaker server and open shared folder NetPrintQueue2Fax_ Drivers. e. Select npqf.inf and click Open to install the driver. 5.
NOTE: XMLAPI can also be used to send SMS in the same way. APIs must be formatted to a standard convention, using fields and parameters which GFI FaxMaker can use to process faxes and SMS. For more information refer to the GFI FaxMaker API Manual. 4.10 Enabling TextAPI To enable and configure TextAPI: 1. From GFI FaxMaker Configuration, right-click Advanced > Text-API/XMLAPI node and select Properties. Screenshot 48: Enabling TextAPI 2.
4.11 Enabling XMLAPI To enable and configure TextAPI: 1. From GFI FaxMaker Configuration, right-click Advanced > Text-API/XMLAPI node and select Properties. Screenshot 49: Enabling TextAPI 2. From XMLAPI tab, select the folder where XMLAPIs will be stored. 3. Click OK. 4. Restart the GFI FaxMaker Message Transfer Agent service. Load GFI FaxMaker Monitor and from the Message Transfer Agent tab, click Restart. Next step: Start creating XML APIs. For more information refer to the GFI FaxMaker API Manual. 4.
NOTE 1. Faxes without billing codes are not sent if billing codes are enabled. 2. Billing codes can also be included in the email subject. In this case, key in the command enclosed in square brackets. For example, [::b=123456]. To enforce use of billing codes: 1. From GFI FaxMaker Configuration, right-click Billing and select Properties. Screenshot 50: Enforcing billing options 2. Select Every fax sent must include a billing code. 3. Click OK. 4.
NOTE This documentation includes information on how to configure the GFI FaxMaker connector only. It is assumed that Nuance eCopy ShareScan is operational and configured properly for your environment. For more information refer to the Nuance eCopy ShareScan documentation. 4.13.2 Installing the GFI FaxMaker Nuance eCopy ShareScan Connector NOTE During installation, some Nuance eCopy ShareScan services may be stopped by the installer. 1. Close Nuance eCopy ShareScan Administration Console. 2.
Screenshot 51: GFI FaxMaker connector settings 3. In the Configure Connector (GFI FaxMaker) pane, click Edit to open the Settings dialog.
Screenshot 52: GFI FaxMaker Nuance eCopy ShareScan connector SMTP settings 4. From the SMTP tab, configure the following options: Table 34: GFI FaxMaker connector configuration Option Description Server Key in the machine name or IP address of the GFI FaxMaker machine. Port Specify the SMTP port to use when communicating with GFI FaxMaker. Default SMTP port is 25. Use SSL Select this option to use SSL. Account & Password Specify credentials with permission to access the GFI FaxMaker machine.
Option Description Default Billing Code Specify the default Billing Code to use when sending faxes over MFPs. Leave field empty to not use a Billing code. Send Cover Page Enable this option to include a cover page with the fax. For more information, refer to Coverpages (page 51). Default Cover Page By default, GFI FaxMaker includes the default cover page as configured in the GFI FaxMaker Configuration console. Leave this field empty to use the default cover page.
Screenshot 53: Nuance eCopy ShareScan Connector fax details 3. Key in the following details: Table 38: Nuance eCopy ShareScan Connector fax details Option Description Report Email Key in your email address. This email address is used to send transmission reports and also when routing incoming faxes. Recipient (s) Key in the fax number of the recipient or click icon to select recipient from the address book. Separate multiple recipients using semi-colons (;). Subject Key in the subject of the fax.
5 Configuration - Receiving faxes Topics in this chapter: 5.1 Receiving Options 74 5.2 Fax routing 75 5.3 Printers 88 5.4 Junk Fax filter 90 5.5 OCR 90 5.1 Receiving Options To configure fax receiving options: 1. From GFI FaxMaker Configuration, right-click Sending/Receiving Options and select Properties. Screenshot 54: Receiving options 2.
Option Description Paper size threshold Select the paper size for the received faxes. Incoming faxes more than 1.5 times the paper size, are automatically cut to the selected size. Route incoming faxes in the following attachment format Select the format in which received fax files are stored and forwarded to recipients. 3. Click OK. 5.2 Fax routing An important GFI FaxMaker attribute is the ability to determine the correct recipient of an incoming fax.
Screenshot 55: Creating a new DID route 2. Configure the following options: Table 41: DTMF/DID routing options Option Description DTMF/DID numbers/ranges Key in the users’ routing number (or virtual fax number). For example, for a 4 digit DID, enter the last 4 numbers. Set number of DTMF/DID digits to Select this option to set the minimum number of digits for each number. For example, if this value is 4 digits, number 1 is noted as 0001. 3. Click OK to continue configuring route options.
1. From GFI FaxMaker Configuration, right-click Routing > DTMF/DID and select Export DTMF/DID range. 2. Select the location where to export the list and specify a file name. 3. Click Save. The list is exported in the following format: "did/dtmf number", "user1", "user2", "user3", … For example: "1234", "John Doe", "Bill Smith", "Roger Brown", "Joe Bloggs" 5.2.
NOTE For more information, refer to OCR (page 90). OCR routing properties Configure OCR settings to use while processing faxes for routing. 1. From GFI FaxMaker Configuration, right-click Routing > OCR and select Properties. Screenshot 57: OCR routing properties 2. Configure the following options: Table 42: OCR routing options Option Description Matching ratio percentage The matching ratio is the confidence that GFI FaxMaker needs to have before matching a keyword or name to a routing rule.
Screenshot 58: New search phrase - Creating a new OCR search phrase 2. Key in a phrase to search for. 3. Click OK to continue configuring route options. For more information, refer to Routing rules options (page 80). Repeat for all OCR phrases. 5.2.4 Line routing Line routing enables fax routing based on the fax line (Lines/Devices node) that the fax was received. Adding a line route 1. From GFI FaxMaker Configuration, right-click Routing > Line and select New….
Screenshot 60: Creating a new CSID route 2. Key in the CSID. 3. Click OK to continue configuring route options. For more information, refer to Routing rules options (page 80). Repeat for all CSIDs.
Excluding route from archiving Auto-print incoming faxes Backing up received faxes Transmission reports Transmission reports are sent by GFI FaxMaker to the list of users of a routing rule. It provides users with the received fax, using one of the following methods: Fax attached to transmission report Link to the fax stored in a network share. For more information, refer to Store incoming faxes to a network share (page 86).
Option Description Save fax and send transmission report with link to fax A transmission report is emailed to the list of users, containing a link of the fax stored on a network share. For more information, refer to Store incoming faxes to a network share (page 86). 2. If enabling transmission reports, click Add to specify the list of users to whom to send the transmission report. 3. Click Apply. Modifying the route name/number To change a CSID, DID/DTMF or OCR route name or number: 1.
Screenshot 62: Automatically print fax 1. From the routing rule properties dialog, select the Printers tab. 2. Select Enable fax auto-printing. 3. From the Select printer list, select the printer. 4. Click Apply. Backing up received faxes Faxes received on particular routing rules can be backed up to a folder. NOTE 1. The file name of each fax backed up contains the fax delivery time-stamp. 2.
Screenshot 63: Automatically backup faxes 1. From the routing rule properties dialog, select the Backup2Folder tab. 2. Select Automatically backup faxes to folder and specify where to backup faxes. 3. Select Backup faxes in this format and select the format in which to store faxes. 4. Click Apply. 5.2.
Screenshot 64: Routing properties - users that receive all incoming faxes 2. Select the Receive all faxes tab. 3. Click Add and specify the user/mailbox that should receive all faxes. 4. Click OK. Received faxes that match no routing rule Default routers are users that receive faxes not routed to other users. To configure them: 1. From GFI FaxMaker Configuration, right-click Routing, and select Properties.
Screenshot 65: Routing properties - specifying default fax routers 2. Select the Default Routers tab. 3. Click Add and specify the user/mailbox where to deliver faxes not routed. 4. Click OK. Store incoming faxes to a network share Received faxes can be stored in a shared folder. An email with a link to the saved fax is sent to the configured routers.
Full access to the GFI FaxMaker account (user credentials specified during installation) in order to be able to save faxes. Read permissions to all users that will be accessing faxes on this share. NOTE For security reasons, only fax recipients can access stored faxes. For example faxes routed to John Doe, are only accessible by John Doe. Step 2: Configure GFI FaxMaker Specify the network share where routing rules with network sharing enabled store faxes. 1.
5.2.8 Routing to a public folder in Exchange GFI FaxMaker can route received faxes to a Microsoft® Exchange public folder so that these are accessible to everyone or a particular group of users. For example, route all faxes related to sales to a public folder dedicated to all sales communications and accessible by all representatives. To do this: 1. Create a mail-enabled public folder on your mail server.
Screenshot 67: Configuring printers 2. From the General tab, specify how GFI FaxMaker should resize incoming faxes and the printers to use for each paper size. Table 45: Printer properties Option Description Automatically fit to Select how to resize received faxes. Select from: Nearest size - Resizes fax to the size nearest to the content received. A4 only - Resize to A4 paper size Letter only - Resize to Letter paper size Legal only - Resize to Legal paper size A4 printer settings Click ...
1. From GFI FaxMaker Configuration, right-click Advanced > Miscellaneous and select Properties. 2. From the General tab, select Force 1:1 printing. 3. Click OK. 5.4 Junk Fax filter GFI FaxMaker enables automatic deletion of faxes received from certain fax IDs. Screenshot 68: The junk fax filter options To block a fax ID: 1. From GFI FaxMaker Configuration, right-click Advanced > Junk Fax filter and select Properties. 2.
Screenshot 69: OCR properties 2. Configure the following options: Table 47: OCR properties Option Description Append OCR output text below fax report Insert fax text in the body of the transmission report email. This enables searching through faxes using the email client’s search function. Attach OCR output text file with fax report Store OCR text in a text file and attach to transmission report. Maximum pages to convert Set the maximum number of pages to convert to text.
6 SMS GFI FaxMaker also features a complete SMS gateway that enables users to send SMS from their workstations. 6.1 How to send an SMS 92 6.2 Receiving SMS 94 6.3 Requirements 95 6.4 Configure SMS settings 96 6.1 How to send an SMS Method 1: Using Microsoft® Outlook® To send an SMS from Microsoft® Outlook®, address an email to @smsmaker.com. For example: 12345678@smsmaker.com NOTE The default fax (faxmaker.com) and SMS (smsmaker.
Screenshot 70: Sending SMS from email client Method 2: Using the GFI FaxMaker Client application Use the GFI FaxMaker SMS Message Form to send SMS. GFI FaxMaker Client enables you to save the SMS number of users. When you select a recipient, GFI FaxMaker automatically retrieves the mobile number of the contact. For more information refer to the GFI FaxMaker Client Manual, available from: http://support.gfi.com/manuals/en/fax2013client/Default.
Screenshot 71: Sending SMS from email client 6.2 Receiving SMS GFI FaxMaker routes incoming SMS directly to the user’s mailbox via email. The email contains details about the SMS transmission and the SMS message.
Screenshot 72: Received SMS viewed in email client For more information, refer to Routing received SMS (page 102). 6.3 Requirements Use one of the following types of SMS gateways: GSM modem Web based SMS 6.3.1 GSM modem Use a supported GSM modem connected to the GFI FaxMaker fax server machine. For the latest list of supported mobile phones and GSM devices, refer to: http://go.gfi.com/?pageid=FM_GSMDevices NOTE Using a GSM SMS modem enables sending SMS when an internet connection is down.
Use Clickatell, an SMS provider preconfigured for use with GFI FaxMaker. For more information, refer to http://www.clickatell.com. Use a custom service that allows sending SMS messages via SMTP. 6.4 Configure SMS settings Configure SMS options: SMS gateway settings SMS options SMS Users Routing received SMS Archiving SMS SMS log files 6.4.1 SMS gateway settings Configure the SMS gateway settings depending on the type of SMS gateway chosen.
Screenshot 73: Configuring the GFI SMS server 3. Select GFI SMS server and configure: Table 48: SMS service properties Option Description Automatic Detection Select this option to detect GSM devices connected to serial ports. In the GFI Device Detection dialog, click Start Detection to automatically detect devices. Click OK. If devices are not detected automatically, click Add Line to add device manually. Ensure that device drivers are installed properly.
Option Description Edit Line Select a line to edit properties for and from the GSM Device tab, configure the following options: COM Port - The communications (COM) port that the GSM device is connected to. Baud Rate – Select the speed in bits-per-second (bps) at which PC and GSM device talk to each other. Check with the device manufacturer for the best baud rate that the device can use. Line name – (Optional) A friendly name for the line.
Screenshot 74: Configuring an SMS service provider 3. Select Generic SMS service provider template and configure the following settings: Table 49: SMS service properties Option Description SMTP server Specify your own mail server or the mail server of the service provider. SMTP port Specify SMTP port number From Specify your email address To Specify to which email address SMS are sent.
NOTE When using the Clickatell SMS service, ensure that users always include the country code of recipients. Configure the following options: 1. From GFI FaxMaker Configuration, right-click SMS and select Properties. 2. In General tab, select Enable SMS Gateway. Screenshot 75: Configuring the Clickatell service 3.
Screenshot 76: SMS options 2. From the SMS Options tab, configure: Table 51: SMS options Option Description Send multiple SMS messages if text length is greater than one standard SMS message Select to split messages longer than the allowed length into multiple SMS messages. Specify the maximum number of SMS messages allowed. NOTE: Each short message is up to 160 characters when using Latin characters, or 70 characters when using non-Latin characters such as Arabic and Chinese.
6.4.3 SMS Users To specify the list of users allowed to send SMS: Screenshot 77: Configuring SMS users 1. From GFI FaxMaker Configuration, right-click SMS > SMS users and select New SMS user…. 2. Select users to add: Active Directory: Add users or groups from the Active directory user dialog. No Active Directory: Select the users allowed to send SMS from the Licensed users list. 3. Click OK. 6.4.4 Routing received SMS Configure how GFI FaxMaker routes received SMS.
Screenshot 78: SMS routing properties 2. Configure the following options: Table 52: SMS routing properties tabs Tab Description Default SMS Routers Users to whom GFI FaxMaker routes all SMS that have no associated users. Receive All SMS Messages Users to route all SMS messages to. 3. Click OK. 6.4.5 Archiving SMS If database archiving is enabled, all inbound and outbound SMS messages are archived to the same database. For more information, refer to Fax archiving (page 29). 6.4.
Log file Description sms_ recv.log Contains a log of received SMS in the following format: Date,Time,Sender,Recipient,Status,Message,Details For example: "7/6/2012","8:52:39AM","621321","bjones@masterdomain.com","Success","This is a test SMS received by GFI FaxMaker","Success. SMS received.
7 Uninstalling GFI FaxMaker This chapter describes how to uninstall GFI FaxMaker for all supported operating systems. NOTE Any configurations done on other machines, such as send and receive connectors on the mail server, are not removed. 1. Exit GFI FaxMaker. 2. From Control Panel select: Add or Remove Programs - Windows Server® 2000/2003, Windows® SBS 2003. Programs and Features - Windows Server® 2008/2012, Windows® SBS 2008/2011. 3.
8 Troubleshooting and support 8.1 Introduction This chapter explains how to resolve any issues encountered during installation of GFI FaxMaker. The main sources of information available to solve these issues are: This manual - most issues can be solved through the information in this section. GFI Knowledge Base articles Web forum Contacting GFI Technical Support 8.2 Common issues 8.2.
Issue Possible Solutions Sender receives the following error: 1706 : Document Conversion Error. Cause This issue normally arises when there is no application associated with the extension of the file to fax. Possible solution On the GFI FaxMaker server, ensure that the file format sent in the fax can be printed. In Windows® Explorer, right-click a similar (same extension) file and ensure the option Print is available.
8.2.3 Issues encountered when receiving faxes Table 56: Troubleshooting: Receiving faxes Issue Possible Solutions GFI FaxMaker does not answer calls on a particular fax number. Cause This issue usually arises when MSN numbers are specified incorrectly. Possible solution Configure MSN numbers that GFI FaxMaker should answer from the device properties. To determine the MSN numbers to answer: 1. Send a fax to GFI FaxMaker, dialling the number that you want GFI FaxMaker to answer. 2.
8.3.2 Debug mode By switching on the GFI FaxMaker debug mode, GFI FaxMaker creates more detailed log files in the logs folder within the installation directory. To enable this option, from GFI FaxMaker Configuration, navigate to Advanced > Miscellaneous and select Properties. Select option Enable debug mode. 8.4 Knowledge Base GFI maintains a comprehensive Knowledge Base repository, which includes answers to the most common installation problems.
9 Appendix 1: Microsoft® Exchange 2000/2003 Connector The SMTP connector is a standard Microsoft® Exchange SMTP connector, configured to route to GFI FaxMaker server all emails addressed to faxmaker.com, smsmaker.com, fax: and sms:. NOTE The default fax (faxmaker.com) and SMS (smsmaker.com) domains can be customized by the GFI FaxMaker administrator. For more information, refer to Fax and SMS domain names (page 26). Access the connector from: 1. Launch Exchange System Manager and expand Connectors node. 2.
Screenshot 79: Specifying IP/Name of GFI FaxMaker machine 3. From General tab, configure the following settings: Key in name GFI FaxMaker SMTP Connector Select option Forward all mail through this connector to the following smart hosts Key in the name or IP of the GFI FaxMaker server enclosed within square brackets (for example, [100.130.130.10]) Click Add… in Local bridgeheads and select the default virtual SMTP Server. 4. From the Address Space tab, click Add. 5. Select Other and click OK.
Screenshot 80: Specifying FAX as an address space 6. In Other Address Space Properties dialog, key in FAX in Type text box, and * in the Address text box. Click OK. NOTE This will forward all mails addressed to FAX: to GFI FaxMaker. You can repeat steps 4, 5 & 6, specifying SMS in the Type text box to forward SMSs addressed to SMS: to GFI FaxMaker. 7. From the Address Space tab, click Add. 8. Select SMTP and click OK.
Screenshot 81: Specifying faxmaker.com 9. In Internet Address Space Properties dialog, key in *faxmaker.com in E-mail domain text box. Click OK. NOTE The default fax (faxmaker.com) and SMS (smsmaker.com) domains can be customized by the GFI FaxMaker administrator. If using custom domains, key in the custom domain instead. 10. Repeat steps 7, 8, 9 for smsmaker.com domain.
Screenshot 82: The address space tab 9. In the Connector scope section, select Routing group. 10. Click OK to create the connector. 9.3 Removing the connector automatically GFI FaxMaker installed on Microsoft® Exchange Server If the connector was created automatically during installation of GFI FaxMaker, it is automatically removed during uninstall. No further configuration is required.
Exchange server. No further configuration is required. NOTE If the connector is not named FaxMaker SMTP Connector (for example, if it was renamed or was manually created using a different name), remove it manually. For more information, refer to Removing the connector manually (page 115). 9.4 Removing the connector manually From Microsoft® Exchange, access the connector from: 1. Launch Exchange System Manager and expand Connectors node. 2.
10 Appendix 2: Microsoft® Exchange 2007/2010/2013 Connector When using GFI FaxMaker in a Microsoft® Exchange 2007/2010/2013 environment, configure SMTP connectors to route all emails addressed to faxmaker.com, smsmaker.com, fax: and sms: to GFI FaxMaker. NOTE The default fax (faxmaker.com) and SMS (smsmaker.com) domains can be customized by the GFI FaxMaker administrator. For more information, refer to Fax and SMS domain names (page 26). 10.
new-receiveconnector -name "GFIFaxMaker" -Bindings "0.0.0.0:25" RemoteIPRanges "10.10.10.10" -AuthMechanism "ExternalAuthoritative" PermissionGroups "ExchangeServers" -fqdn "faxmaker.com" Replace 10.10.10.10 with the IP address of the GFI FaxMaker machine. 2. Create a Foreign Connector: new-ForeignConnector -Name "GFIFaxMaker" -AddressSpaces "faxmaker.com", "smsmaker.com","FAX:*","SMS:*" 3.
NOTE If the connectors are not named GFIFaxMaker (for example, if connectors were renamed or were manually created using a different name), remove the connectors manually. For more information, refer to Removing the connectors manually (page 118). 10.4 Removing the connectors manually From the Microsoft® Exchange Management Shell, run the following commands: NOTE If a custom name was given when creating the connector manually, replace GFIFaxMaker with the name of the connector. 1.
11 Glossary A Active Directory A technology that provides a variety of network services, including LDAP-like directory services. AD See Active Directory C Called Subscriber Identification An identification string transmitted by the recipient's fax device to the sender during a fax transmission. Coverpage A page containing information attached and sent as the first page of a fax. This page is customizable and can contain company logo and colors, sender and recipient information, fax details and more.
Fax line A physical telephone line or software-based (FoIP) line, linked to a fax device (modem or ISDN/fax card). Fax over Internet Protocol Fax transmission over the internet, rather than the telephone line. Fax routing The methods used by GFI FaxMaker to determine how to route faxes to internal recipients. FoIP See Fax over Internet Protocol G GFI FaxMaker Client An application installed on clients' machines used to send faxes and SMS. GFI FaxMaker server The machine where GFI FaxMaker is installed.
O OCR See Optical Character Recognition Optical Character Recognition The process of converting received faxes into text. P POP3 See Post Office Protocol 3 POP3 Downloader The GFI FaxMaker feature that retrieves faxes and SMS from a POP3 mailbox for transmission. Post Office Protocol 3 A protocol used by local email clients to retrieve emails from mailboxes over a TCP/IP connection. Public folder A common folder within Microsoft Exchange that allows users to share information.
12 Index A Exchange Connector 110 ANALOG CAPI2.0 devices 13 F API Identifier 100 Authentication 32, 106 Auto-print 16, 81, 89 Failed faxes 30, 36, 44 Fax administrators 23 Fax class 20 B Fax initialization string 20 Backup faxes 16, 84 Fax lines 9, 12, 79 Baud Rate 98 Fax modem 108 Billing 45, 67, 72 Fax routing 3, 75 Brooktrout 13 Fax transmission 2, 26, 29, 42, 47, 60, 71 C faxmaker.
L Licensed users 4, 17, 20, 30, 76, 102, 108 Line Routing 75 Local fax ID 15, 107 Log files 34, 103, 109 SIM card 108 SMS log files 96 smsmaker.com 5, 26, 92, 110, 116 SMTP Connector 24, 110 M SMTP/POP3 mail servers 1 Max. resolution 15 SSL 24, 106 Max.
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