Specifications

GFI FaxMaker 8 Troubleshooting and support | 106
8 Troubleshooting and support
8.1 Introduction
This chapter explains how to resolve any issues encountered during installation of GFI FaxMaker. The
main sources of information available to solve these issues are:
This manual - most issues can be solved through the information in this section.
GFI Knowledge Base articles
Web forum
Contacting GFI Technical Support
8.2 Common issues
8.2.1 Email2FaxGateway test fails
The Email2FaxGateway settings specify how GFI FaxMaker communicates with the mail server for
sending and receiving faxes. From the Configuration Wizard or Email2FaxGateway dialog, click Test to
ensure correct communication between the two servers. If it fails, refer to table below for most
common causes and solution:
CDO Error Possible Solutions
The transport failed to connect to the
server.
Connection with the mail server couldn’t be established. Confirm the
following settings:
IP address of the mail server.
SSL settings.
Check if firewall is blocking connection between GFI FaxMaker and
the mail server.
The server rejected one or more recipient
addresses. The server response was: 550
5.7.1 Unable to relay for <email address>
Connection with mail server was established but mail server refused
the domain of the recipients address.
This normally occurs because relaying is not allowed from the GFI
FaxMaker server. Configure SMTP server to accept relaying from the GFI
FaxMaker machine's IP or allow relaying for the internal email domain
only.
The server rejected the sender address.
The server response was: 530 5.7.3 Client
was not authenticated.
GFI FaxMaker can connect with mail server but user authentication
details are missing. Select Use SMTP Authentication and key in
credentials.
The message could not be sent to the SMTP
server. The transport error code was
0x80040217. The server response was not
available
GFI FaxMaker can connect with mail server but user authentication
details are invalid. Check credentials.
Table 54: Troubleshooting: Email2FaxGatew
8.2.2 Issues encountered when sending faxes
Issue Possible Solutions
Sender receives the following
error:
1701 : Document Conversion
Timeout.
There are various causes for this issue. To determine cause and applicable
solution, refer to:
http://go.gfi.com/?pageid=FM_Error1701
Table 55: Troubleshooting: Sending faxes