Specifications

GFI FaxMaker 8 Troubleshooting and support | 107
Issue Possible Solutions
Sender receives the following
error:
1706 : Document Conversion Error.
Cause
This issue normally arises when there is no application associated with the
extension of the file to fax.
Possible solution
On the GFI FaxMaker server, ensure that the file format sent in the fax can be
printed. In Windows
®
Explorer, right-click a similar (same extension) file and
ensure the option Print is available.
If printing is not available, install an application that can open and print that
extension.
For example, install an OpenDocument Text reader (such as OpenOffice) to open
and print ODT files.
GFI FaxMaker returns error “Call
failed 46” when sending fax.
Possible cause 1
Fax device is behind a PABX that does not accept the local fax ID when making an
outbound call.
Solution
From GFI FaxMaker Configuration, delete the local fax ID.
To do this, Right-click Lines/Devices and select Properties. Open the properties
of the line behind PABX and from Line options tab, remove the Local fax ID
value.
Possible cause 2
Old Dialogic (Eicon) Diva Server drivers
Solution
Download and install the latest Dialogic (Eicon) Diva Server drivers from Dialogic
website.
Problems converting Microsoft
®
Office
®
files.
Check the following:
Verify that Microsoft
®
Office
®
97 or later is installed on the GFI FaxMaker server.
Microsoft
®
Office
®
2007 or higher is required to convert Office
®
Open XML files,
such as DOCX and XLSX files.
Ensure Microsoft
®
Office
®
was installed using the same account as that used by
GFI FaxMaker fax server services.
Confirm that the account used for installing GFI FaxMaker and Microsoft
®
Office
®
has administrator rights.
Run all Microsoft
®
Office
®
applications, such as Microsoft
®
Word
®
and Excel
®
, to
clear any messages displayed the first time the applications are run.
Ensure that GFI FaxMaker printer driver is set as the default printer for the
machine.
Re-start GFI FaxMaker machine to ensure that changes take effect.
Receiving a transmission failure
report when sending faxes using
an online fax service
Possible cause
Online fax services require the full recipient number, including the international
dial symbol "+", the country and area codes. Do not use hyphens, spaces or dashes
between any parts of the fax number.
The full recipient number is also required when sending faxes locally. In this
case, the fax is still charged at a local fax rate.
Possible solution
Re-send fax using the full fax number that includes the "+" international dial
symbol, the country and area codes.
For more information, refer to Fax services (page 32).