Specifications

GFI FaxMaker 8 Troubleshooting and support | 108
8.2.3 Issues encountered when receiving faxes
Issue Possible Solutions
GFI FaxMaker does not
answer calls on a
particular fax number.
Cause
This issue usually arises when MSN numbers are specified incorrectly.
Possible solution
Configure MSN numbers that GFI FaxMaker should answer from the device properties.
To determine the MSN numbers to answer:
1. Send a fax to GFI FaxMaker, dialling the number that you want GFI FaxMaker to answer.
2. From GFI FaxMaker Monitor Fax Server node, take note of the number displayed.
3. Enter this MSN number in the list of MSN numbers of the device properties. Click OK and
restart the GFI FaxMaker Fax Server service.
NOTE: To answer a whole range of numbers (for example, when using DID routing), enter
the starting number of the range of numbers. For example: to answer all numbers from
35922410 to 35922419, enter 3592241.
Table 56: Troubleshooting: Receiving faxes
8.2.4 SMS
Issue Possible Solutions
GFI FaxMaker cannot
send SMS via GSM
device.
Check the following:
GFI FaxMaker is not configured to use the COM port as a fax modem.
GSM modem is not installed as a modem in control panel. Other applications such as RAS or
Microsoft
®
Fax may attempt to take control of the modem.
Test SIM card with a mobile phone. Check operation, checking amongst others that there is
reception, no pin number has been set, there is enough credits to send SMS.
If no issues are found, perform other checks on GSM device. Refer to:
http://go.gfi.com/?pageid=FM_IssuesSMS
Table 57: Troubleshooting: SMS
8.3 Troubleshooting options
This section describes the available options in GFI FaxMaker that assist in troubleshooting issues:
Performance options
Debug mode
8.3.1 Performance options
Configure the following options that can help improve performance.
From GFI FaxMaker Configuration, right-click Advanced > Miscellaneous and select Properties.
Configure:
Option Description
Allow same
number dial
Enables sending multiple faxes concurrently to the same fax number. If disabled, GFI FaxMaker does
not allow dialling faxes to the same recipient fax number since calls may be rejected due to busy tone.
Do not cache
users on
startup
Disables caching of users to speed up startup time. Select for large environments (2000 licensed users
or more).
Disable batch
processing
Enable when using an intelligent fax board to speed up fax send process.
Table 58: Performance options