Product manual
GFI MailEssentials 13 Troubleshooting and support | 261
Issue encountered Solution
Remote commands do not work Refer to:
http://go.gfi.com/?pageid=ME_RemoteCommands
Processing of emails is very slow This may occur when there are DNS problems in the network. If DNS is not working
correctly, the DNS lookups made by some anti-spam filters in GFI MailEssentials will
timeout.
For more information refer to:
http://go.gfi.com/?pageid=ME_ProcessingSlow
Older data not available in
database when using Microsoft
®
Access.
When reports.mdb database exceeds 1.7 GB, the database is automatically
renamed to reports_<date>.mdb and a new reports.mdb database is created.
For more information how to solve this issue refer to:
http://go.gfi.com/?pageid=ME_ReportDB
The Quarantine interface shows
error D10 - Cannot access the
Quarantine Store database. Use
a database repair tool (such as
esentutl.exe) to repair the
database.
Refer to http://go.gfi.com/?pageid=ME_esentutl for more information how to use
esentutl.exe to repair the Quarantine Store database.
Error when receiving emails:
Body type not supported by
Remote Host
This error occurs when emails are relayed from the IIS SMTP server to the
Microsoft
®
Exchange server. This happens because Microsoft
®
Exchange Server
versions 4.0, 5.0, and 5.5 are not able to handle 8-bit MIME messages. For
instructions how to turn off 8BITMIME in Windows Server 2003 refer to:
http://go.gfi.com/?pageid=ME_TurnOff8bitMIME.
Legitimate emails are moved to
the failedmails folder
Cause
When GFI MailEssentials is not able to scan incoming emails, these emails are not
delivered to the recipient(s) since they may contain malicious content. GFI
MailEssentials moves these emails to the following folder: <GFI MailEssentials
installation path>\GFI\MailEssentials\EmailSecurity\failedmails\
Solution
If any legitimate emails are moved to the failedmails folder, these can be manually
re-processed for delivery. For more information, refer to Failed emails (page 231).
For more information of failed emails, refer to:
http://go.gfi.com/?pageid=ME_FailedMails
Do Ineed to upgrade my license
key when upgrading to a new
version?
Information on licensing is available on: http://go.gfi.com/?pageid=ME_
adminManualEN
Where is the online version of this
manual?
The online version of this manual is available from:
http://go.gfi.com/?pageid=GFI_Manuals