Product manual

GFI MailEssentials 10 Email Management | 207
4. Check and subject contains: checkbox to enable auto replies for emails containing specific text
in the subject field.
5. In the Auto Reply from: field, specify an email address in case where an auto-reply is required
from a different email address other than the email address to which the inbound email was
addressed to.
6. In the Auto Reply subject field, specify the subject of the auto reply email.
7. In Auto Reply text, specify the text to display in the auto reply email.
NOTE
Import auto reply text from a text file via the Import… button.
Screenshot 116: Variables dialog
8. Click Variable… to personalize auto-replies using variables. Select variable field to insert and
click OK. Available variables are:
Option Description
Date Field Inserts the email sent date.
From Email Field Insert sender email address.
From Name Field Inserts the display name of the sender.
Subject Field Inserts email subject.
To Email Field Inserts the recipient’s email address.
To Name Field Inserts the recipient’s display name.
Tracking Number Inserts tracking number (if generated).
9. Click Add… and select any attachments to send with the auto-reply email. Remove attachments
using Remove.
10. Select Include email sent option to quote the inbound email in auto reply.
11. Select Generate tracking number in subject to enable the generation of tracking numbers in
the auto replies.
NOTE
This feature enables, for example, customers to reply quoting a tracking number that
enables staff to track emails in a more coherent manner.