Product manual

GFI LanGuard 16 Troubleshooting and support | 245
16 Troubleshooting and support
This chapter explains how to resolve issues encountered while using GFI LanGuard. These issues can
be resolved using the contents of this Administrator Guide. If any issues remain unresolved after
reviewing the manual, check if your problem is listed below.
Refer to the following sections for information about resolving common issues and contacting our
support team.
Topics in this chapter:
16.1 Resolving common issues 245
16.2 Using the Troubleshooter Wizard 247
16.3 GFI SkyNet 249
16.4 Web Forum 249
16.5 Requesting technical support 249
16.1 Resolving common issues
The table below provides you with solutions to the most common problems you may encounter when
using GFI LanGuard:
Issue Encountered Solution/Description
Failed to connect to database error is
encountered when trying to configure
the database backend.
Description
This issue may occur when the following two conditions are met:
1. GFI LanGuard is installed on Windows 2000 SP4 with MDAC 2.5 SP 3
2. The database backend is SQL Server
®
having the database instance name
different from the SQL Server
®
machine name.
Solution
Install Microsoft
®
Data Access Components (MDAC 2.6 or later) on GFI
LanGuard machine and try again.
MDAC can be downloaded from: http://go.gfi.com/?pageid=download_mdac
The database structure is incorrect. Do
you want to delete and recreate the
database? Warning is encountered when
trying to configure the database back-
end.
Description
This issue occurs when the database structure is corrupted.
Or
The database returns a timeout because the connection cannot be
established.
Solution
When this message is encountered: Check that all SQL credentials are
correct and there are no connectivity problems between the GFI LanGuard
machine and the SQL server. It is important to note that when OK is clicked
all saved scans are lost.
Table 90: GFI LanGuard common Issues